Tara Null - Fiestas Los Cabos
Posted 28 April 2008 - 02:25 PM
Just wondering if any of you have used Tara Null from Fiestas Los Cabos as their wedding coordinator? What was she like, I've heard really good things about her. How was the service and the pricing, is it expensive? Any help would be appreciated.
Posted 01 May 2008 - 02:25 PM
Posted 01 May 2008 - 03:17 PM
Posted 18 June 2008 - 03:14 PM
Posted 18 June 2008 - 03:17 PM
here it is:
| Lisa Galvan- ($650 day of coordination ONLY, with 1 assistant) |
I meet with Lisa on the day before my wedding. She was over 30 mins late which made the rest of my day run behind and all rushed getting ready for the RD. We went over everything I wanted, walked the site, took an inventory of all the items I had, and she tried to conduct our ceremony rehearsal. She was okay, but I thought she couldn’t really get control over people and make them listen…she seemed kind of timid which isn’t a quality I would expect in a wedding coordinator. The day of the wedding she came around noon with an assistant and I was already hanging with my girls starting to get ready. I left with her to go back to my room to go over everything one more time and make sure she took all the items down to the ceremony location. We accounted for the things she was bringing down and she said that she would make sure everything got back up at the end of the night. That was pretty much the last time I saw her until I was standing down there with my dad (20 min. late, she wasn’t keeping us on schedule at all). Then I really didn’t see her or talk to her the rest of the night. I have no clue what her and the assistant were doing the whole time, sometimes I would see them standing together talking, but most of the time I couldn’t find her. There were several times I needed her, or needed something in general and she wasn’t there for me. I heard from other people that she was around and doing stuff. She went up to my mother in law and asked her if she needed anything, but she never checked in with me or my mom. She did make the announcements for the cake cutting, garter belt, and bouquet toss. Overall, for $650 and everything she said about making sure “everything would be perfect and I would be taken care of” I felt really disappointed in the service. It was definitely better than not having anyone at all, I just had higher hopes for that kind of money.
Some other major issues are that there were 5 disposable camera’s that never made it back up to the room (we used them for the RD & reception, so the lost camera’s had pics from both nights on them and I’ll never see them L) Also, I discussed with her twice and it was written in our itineraries that I wanted to get the menus back. I spent way too much $ on these metallic cardstock sleeves and I wanted to save them and use them again in another project. I was explicitly clear about wanting those back, and I didn’t get any of them back. There were several other things that never made it back up to the room, but those were the most important. The worst part was that at first when I called her to talk about it, she acted like she didn’t care and got all defensive. Then she called back and apologized and said she was just caught off guard. She then said she would give me “some kind of credit, if I felt that she made any errors”. We settled on a $75 credit (for the $250 menu sleeves) and nothing for the cameras because she was sure that our families just picked them up by mistake (not the case, I’ve checked with everyone). Then, the day we are leaving she comes to the hotel “to drop off the credit”. I sent my hubby down to collect it because I was in the shower. He calls the room and says that Tara Null is here and she wants to talk to me. (see below)
Tara Null –
So I hustled down there expected a big apology from the owner of the company, I had heard many nice things about Tara, so I wasn’t expecting what happened next. Tara Null was there with Lisa and explains to me that they are NOT going to refund me anything because they shouldn’t be responsible for “paper products”. She was extremely CONFRONTATIONAL and quite insulting to me. I felt tricked by Lisa, saying she was going to give me a credit, then she shows up with this BULLDOG who lectures me in the middle of the lobby. Tara just said that she fells that my wedding was too big for 2 people to coordinate (I had 70 guests) and that I should have hired them from the beginning because there weddings are always perfect, etc., etc. and they would have had 4 coordinators there but even then they are not responsible for paper products. I said that I understood, but this was an explicit request and Lisa said she would take care of it and she didn’t, so I said that I didn’t think she was making a smart business decision by not giving me a credit and that I wouldn’t treat my customers that way. I felt so angry about the way Tara was talking with me. She acted like she was the best, and anything that went wrong wasn’t their fault, it was mine because I didn’t hire them from the beginning. It was such a horrible experience… I can’t even really put it into words. In the end, Lisa slipped my hubby $60 and told him not to tell her boss. I know she felt bad because she knew she really dropped the ball. Personally, if it was me and I had messed up that bad, I would have refunded a lot more than $60….but it is what it is. I think Lisa just needs a lot more experience and to not be so timid. She seems like a nice girl, but she certainly wasn’t a good wedding planner (for me).
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Posted 19 June 2008 - 07:21 PM
- I Corinthians 13:13
Posted 19 June 2008 - 08:51 PM
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