| Originally Posted by JamaicaBride062108 |
They "found" our room reservations. But you have to schedule weddings and rooms separately. I went through and printed all e-mail correspondence and typed a "speech" with points I want to bring up. I just couldn't handle anything today because I was so mad I was shaking!
The on-site coordinator is still there, Tamekia, I'm dealing with the state-side coordinator, Debbie.
I plan to give her supervisor/director of customer relations/president, the highest person I can find on the totem pole and get this resolved tomorrow! My wedding is 4 months from today!
We aren't booked through them directly Tammy, we are going through my travel agent who used Northwest Vacations. I have issues with them too but none as huge as this! I was going to PM you to see if you had any particular advice or contact person.
i think you meant TA jennifer...she works alot with couples resorts...but maybe your supplier can step in. i try to only use suppliers that "have my back".