DestinationWeddings.com * Post all experiences, info and questions here! *
Posted 10 December 2009 - 12:33 PM
Posted 10 December 2009 - 01:12 PM
| Originally Posted by jerseykitten |
My experience has gone from ok to bad with them. Although my TA was able to match the price my friend found, she has been extremely slow to respond to people trying to book trips. she sent friends the wrong contracts, put the wrong addresses and the wrong names (ie, referencing Tiffany and Jamal's wedding rather than Michele and Jim)...I understand that mistakes can be made, but she's made many and I've had complaints from a few different people. It's too late to change because her name was in my invitations. She's super nice and extremely apologetic, but it's frustrating to hear from other people that they are having trouble booking their trips. I chose DW.com thinking I'd get specialized service and it's just not living up to my expectations. I'm glad others are having a better experience. I would not recommend working with my particular TA.
Posted 12 December 2009 - 01:38 AM
Wow most of us have had similar experiences..after doing some research (after the fact) I discovered the TA's with them are contracted with different levels of experience and commitment. After going through three agents I gave up and am using someone local in Los Angeles...and yes my TA offended several people with lack of/no response/or astronomical rate quotes. If I had to do it again I would have gone with a TA from this site or LUXE destination weddings...forgive my spelling..
Posted 12 December 2009 - 02:09 AM
Dont like the fact that she is sending me the travel documents for people abroad as she says its too expensive for her to send- should have told me as most of my guests are abroad.
If I had to do it again, Id have chosen jennifer the TA from here.
Posted 12 December 2009 - 01:42 PM
I haven't had a bad experience with her or the whole process yet. I guess I'm blessed. She's available when I need her. Quotes don't come back slow, and they don't come back high. She hasn't been snippy with me, or my guests, and she's been in contact with most of them quite frequently.
I'm really sorry that most of you haven't had the experience I had, but I will say that it seems like the good TA's are shying away from DW.com and reducing their wedding load and I think that's leaving less experience and good TA's for us to choose from.
Posted 01 January 2010 - 01:15 PM
Posted 01 January 2010 - 09:34 PM
Yes, there are some terrible TA's out there just like every profession. That's why you should choose your own TA not pay DW.com to assign you one. A common complaint on these boards and others is that once your deposits are paid you hear less from the TA's then in the beginning. Part of this can be a TA that is slacking but part of it is just common sense. The TA's main job is to match you to the right destination and resort for your needs, find competivie prices and get you booked. So yeah once that's done you are going to hear less from them. At that point in the process it is the bride and groom's job to encourage all guests to book for your TA. This benefits the bride and groom just as much as the TA. How many of you got RSVP's back from all your invitees? I bet very few. Guess who can keep track of your guests list and guests' travel dates and answer all of their questions for you? Your TA! So if you are telling guests that they are free to book wherever they like rather than encouraging them to use your TA then you are not hurting the TA you are hurting yourself. And from a TA's perspective who is at the top of my priority list when I have a bunch of emails and vociemails to answer? Probably the bride that has had all of her guests book with me. Not the bride who needed a ton of help deciding on a resort then changed a few times then let her guests book all over the place essentially leaving me with all of the work of arranging a DW but none of the bookings to compensate for that work.
I am not trying to single any one person out. It's just soemthing I hear over and over again here and I wonder if anyone has stopped to consider it has nothing to do with the fact that you paid your deposit for your trip so now they don't need to be attentive. Even DW specialists are TA's first. Are the emails you're sending after you booked about not exactly travel related issues? Soemtimes those take a little longer to answer.
So my advice is to first and foremost pick your own agent. Then work with your agent not against him/her. If there is a lack of communication just come out and ask what the problem is and if there is a better way to handle things. For example some brides send several emails full of questions in a day. Perhaps your TA may be quicker to respond if you gather all of your thoughts in one email and send a numbered list of questions and then allow them time to get all the answers for you. Maybe you are calling the TA non-stop when they handle email better or vice versa. Maybe it's the holidays and TA's are people too, maybe they are with their families. Try to take a deep breath and see if there is a better solution rather than carrying on with resentment.[/QUOTE]
This is such good advice Maureen - I really wish I had it before I picked DW.com. Do we have a sticky on picking and dealing with TAs in general? i think, to your point, everyone has different senses of urgency, so what I might see as an emergency, my TA might not, or like what you said with some people being better with the phone vs email. I also think that with Destination Weddings we all feel a bit helpless in general, because we can't go to the place all the time and touch and feel like you do with an at home wedding, dealing with "island time" and such, so when you're doing all of your travel arrangements on the phone/email as well, and not getting answers from that person too.....
Maybe our BDW TAs could put together a list of Do's and Don'ts to get things done by your TA?
Don't leave 10 messages, we got the first 9 (that works for most jobs I think)
Posted 14 January 2010 - 01:54 AM
Posted 23 January 2010 - 11:44 PM
One thing I didn't know was that they aren't coordinators. I figured out that they're just TAs after I paid the deposit. Had I known that I probably wouldn't have used them but it's working out fine for me so far.
Posted 24 January 2010 - 01:18 AM
I'll have to review this company as we get a bit closer to our date, but I'm hopeful!
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