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Advice For A Moon Palace Bride

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#1 misbosox

misbosox
  • Jr. Member
  • 294 posts
  • Wedding Date:June 23, 2015
  • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
  • LocationFort Worth, TX

Posted 25 September 2014 - 11:14 AM

Hola' Palace Brides,

 

I am getting married at Moon Palace this June.  I had just gotten back from my site visit and loved the resort.   I'm almost done with my planning, but looking for input and advice from past brides.

 

 

1)  who was your coordinator and how where they? 

     any issues on communication/mistakes?

 

    

2)  On the actual wedding day; 

      how well did your coordinator do?

      Did they communicate with you or come see you to go over things before the wedding that morning? 

      Where they present before and during the ceremony, cocktail hour and reception?

 

 

3)  If your event had to be moved indoors; when did they decide this and how did they tell you?

 

 

4) If you brought your own décor:

    Did you have them set it up?   If so did they set it up as you asked them to do so?

    Did you have family/friends set it up?

    When did you get your items you brought back; next day or when check-out?

 

 

5)  Did the resort, staff or your travel agent do anything special or little surprises for you?

 

 

6) Did you get upgraded to Concierge?

    If so, what did it actually include?  

   

              I have heard that even if you do get the up-grade to concierge, you don't actually get the massage it usually comes with.  Is this true?

 

 

7) Honeymoon Package:

    Is there a phone number or email address for Public Relations/Honeymoon desk to set dinners, etc up?

 

            I heard the honeymoon dinner is only on Tuesdays / Thursdays and is booked two weeks in advance for brides/grooms.  Miriam didn't tell me   this part.  I heard from other brides that they didn't know to pre-book it.  They went to the Honeymoon desk upon arrival to set up their honeymoon gifts.  They were not they couldn't have the dinner since should have booked 2wks ago and no availably.

 

 

8) Did anyone reserve VIP area of Nior Disco?

     If so how did you do it?   How much extra does this cost?

 

 

9)  Anyone recently use the salon for airbrush makeup and hair? 

     If, so how did the makeup come out?

     Did they do it in salon or come to your room?

 

 

 

 

I ask these things cuz I've heard mix reviews; especially on my assigned coordinator.

We have Miriam.  I met her and she is nice.   Most of my emails either I get a response back within a week.  Only twice it took much, longer.  Once I had to email her a second time to get a response.  She said she has been working there for about a year.  Not sure how much previous experience she has had.

 

She told me that since my wedding is scheduled at 4pm they would decide at noon the day of the wedding if it needed to be moved indoors.  That it would be in one of the ballrooms at Nizuc.   My concern is will she come to both the grooms room and my room to tell us or at least call?

I have heard from some brides they never see her or other coordinators at all prior to ceremony.   One past bride said she didn't even know they changed the location of her wedding due to rain.  She found out from her photographer!

 

When we were there few weeks ago I got to speak with another brides mother.  She said to keep on them communication is bad.  That Miriam wasn't seen all morning prior to wedding.  That she showed up 10 minutes prior to ceremony, guests where already there before she was.   The mom also said that once ceremony was over Miriam was gone.  They didn't know if they could go to the cocktail set up or dinner.

 

Just wondering if this is normal or not?   Any advice would be great..

 

 

 

<Our Planning >

Day before wedding:

Using our 30 person dinner from wedding package the night before for rehearsal dinner at Brazilian restaurant. 

 

Wedding day:

hair/makeup  with either salon or vendor

Video: one of our guests owns a company so they are doing it.

Photos:  Out side vendor - Bicoastal Images

 

Ceremony:   4 pm at Tucan Gazebo

                    décor:  brining with us starfish hangers for aisle chairs, petals for walk way and one sign to hang

                    Horse and carriage

 

Pictures: 4:30- 5:30

 

Cocktail:       5:30-6:30 at Tucan Garden

                     décor:  just the standard

                 

Reception:   6:30-8:30  (might add 1 extra hour)

                    décor:  using our own coral table runners for guest tables,  blumebox vases for each table (will put bridesmaid flowers in it as centerpieces), battery candles, menus, favors at each napkin.

sweetheart/cake table: gold sequin runner, picture/signs and our own cake topper.

 

The only thing we are going to rent is the (1)  ipod system with two speakers.  They said they can set it up to use it for both the cocktail and reception since its right next to each other without having to move it.

Then we are going to rent the white haning lights and string lights for around the 6-7 palm trees there.  

 

After Party:  10 pm - on at the resort disco

 

 

 



#2 tbone12

tbone12
  • Newbie
  • 11 posts
  • Wedding Date:August 15, 2015
  • Wedding Location:Cancun, Mexico
  • LocationReno,NV

Posted 25 September 2014 - 01:46 PM

1)  who was your coordinator and how where they? 

     any issues on communication/mistakes?

 

my fiancee and i are getting married next august. Our coordinator is Alejandra, and she has been great so far. We did have someone else at first, and after sending her 4 emails with no response, i finally had to ask for someone else. Since we have had Alejandra, i havent had any problems with her getting back to us promptly. 

 

 

 


4) If you brought your own décor:

    Did you have them set it up?   If so did they set it up as you asked them to do so?

    Did you have family/friends set it up?

    When did you get your items you brought back; next day or when check-out?

 

we will be bringing our own decor. Alejandra told us if they set up our decorations on the tables, it would cost $100/table. but if we were to do it on our own (the groomsmen will be doing this) that it would be free. we are also bringing decorations that need to be hanging (wedding banners and tissue paper flowers). we were told we could do this on our own, but the resort would not give us any tools to do this, ie. ladders, drill. So we will be paying them to set it up. our coordinator said it would be $165 to set this up. 

 

 

I was thinking about renting the white hanging lights as well. Do you remember how much they were?

 

Hope that helps:)

 



#3 TheBHolders

TheBHolders
  • Jr. Member
  • 363 posts
  • Wedding Date:June 17, 2016
  • Wedding Location:Moon Palace Cancun
  • LocationPennsylvania

Posted 26 September 2014 - 06:54 AM

Do either of you have the price list for the decor and music rentals?


So far 79 adult guests + bride and groom + 13 kids = 164 room nights. Focused on planning without stressing.

 


 
event.png
 
 

 


#4 Handybride58

Handybride58
  • Newbie
  • 1 posts
  • Wedding Date:May 1, 2015
  • Wedding Location:Moon Palace
  • LocationNew Orleans, LA

Posted 23 October 2014 - 06:49 PM

Hola' Palace Brides,

 

I am getting married at Moon Palace this June.  I had just gotten back from my site visit and loved the resort.   I'm almost done with my planning, but looking for input and advice from past brides.

 

 

1)  who was your coordinator and how where they? 

     any issues on communication/mistakes?

 

    

2)  On the actual wedding day; 

      how well did your coordinator do?

      Did they communicate with you or come see you to go over things before the wedding that morning? 

      Where they present before and during the ceremony, cocktail hour and reception?

 

 

3)  If your event had to be moved indoors; when did they decide this and how did they tell you?

 

 

4) If you brought your own décor:

    Did you have them set it up?   If so did they set it up as you asked them to do so?

    Did you have family/friends set it up?

    When did you get your items you brought back; next day or when check-out?

 

 

5)  Did the resort, staff or your travel agent do anything special or little surprises for you?

 

 

6) Did you get upgraded to Concierge?

    If so, what did it actually include?  

   

              I have heard that even if you do get the up-grade to concierge, you don't actually get the massage it usually comes with.  Is this true?

 

 

7) Honeymoon Package:

    Is there a phone number or email address for Public Relations/Honeymoon desk to set dinners, etc up?

 

            I heard the honeymoon dinner is only on Tuesdays / Thursdays and is booked two weeks in advance for brides/grooms.  Miriam didn't tell me   this part.  I heard from other brides that they didn't know to pre-book it.  They went to the Honeymoon desk upon arrival to set up their honeymoon gifts.  They were not they couldn't have the dinner since should have booked 2wks ago and no availably.

 

 

8) Did anyone reserve VIP area of Nior Disco?

     If so how did you do it?   How much extra does this cost?

 

 

9)  Anyone recently use the salon for airbrush makeup and hair? 

     If, so how did the makeup come out?

     Did they do it in salon or come to your room?

 

 

 

 

I ask these things cuz I've heard mix reviews; especially on my assigned coordinator.

We have Miriam.  I met her and she is nice.   Most of my emails either I get a response back within a week.  Only twice it took much, longer.  Once I had to email her a second time to get a response.  She said she has been working there for about a year.  Not sure how much previous experience she has had.

 

She told me that since my wedding is scheduled at 4pm they would decide at noon the day of the wedding if it needed to be moved indoors.  That it would be in one of the ballrooms at Nizuc.   My concern is will she come to both the grooms room and my room to tell us or at least call?

I have heard from some brides they never see her or other coordinators at all prior to ceremony.   One past bride said she didn't even know they changed the location of her wedding due to rain.  She found out from her photographer!

 

When we were there few weeks ago I got to speak with another brides mother.  She said to keep on them communication is bad.  That Miriam wasn't seen all morning prior to wedding.  That she showed up 10 minutes prior to ceremony, guests where already there before she was.   The mom also said that once ceremony was over Miriam was gone.  They didn't know if they could go to the cocktail set up or dinner.

 

Just wondering if this is normal or not?   Any advice would be great..

 

 

 

<Our Planning >

Day before wedding:

Using our 30 person dinner from wedding package the night before for rehearsal dinner at Brazilian restaurant. 

 

Wedding day:

hair/makeup  with either salon or vendor

Video: one of our guests owns a company so they are doing it.

Photos:  Out side vendor - Bicoastal Images

 

Ceremony:   4 pm at Tucan Gazebo

                    décor:  brining with us starfish hangers for aisle chairs, petals for walk way and one sign to hang

                    Horse and carriage

 

Pictures: 4:30- 5:30

 

Cocktail:       5:30-6:30 at Tucan Garden

                     décor:  just the standard

                 

Reception:   6:30-8:30  (might add 1 extra hour)

                    décor:  using our own coral table runners for guest tables,  blumebox vases for each table (will put bridesmaid flowers in it as centerpieces), battery candles, menus, favors at each napkin.

sweetheart/cake table: gold sequin runner, picture/signs and our own cake topper.

 

The only thing we are going to rent is the (1)  ipod system with two speakers.  They said they can set it up to use it for both the cocktail and reception since its right next to each other without having to move it.

Then we are going to rent the white haning lights and string lights for around the 6-7 palm trees there.  

 

After Party:  10 pm - on at the resort disco

Just browsing through the forum, but I am so glad I came across your post! just reading your plans so far are so helpful for me to get a better idea of what I need to do. I am getting married at Moon Palace in May 2015, 5pm ceremony time, and I feel so lost when it comes to decorations for the reception! But your plan sounds very similar to what I would like to do. I am doing Tucan gazebo and terrace, and I want the string lights too. I am trying to think of personal touches I can add that can travel easy. I googled the blumeboxes you mentioned and that is such a great idea with the bridesmaids flowers! I have not communicated much with my coordinator, Lizet, after our phone conversation, I should probably get on that. I am also considering bicostal images for photography. Are you doing the full day of coverage? and did you do a lot of research before choosing them? there are so many out there is can be overwhelming! I wish I had more answers to your questions, but I have the same ones! Also, this is my first post on this site, not totally sure how all this forum stuff works, its a little overwhelming too...so much to think about!



#5 TheBHolders

TheBHolders
  • Jr. Member
  • 363 posts
  • Wedding Date:June 17, 2016
  • Wedding Location:Moon Palace Cancun
  • LocationPennsylvania

Posted 23 October 2014 - 08:00 PM

I now have the zuniga catalog. Prices are cheaper than I expected. I contacted zuniga directly. I'm not sure who the preferred photoGrapher is

So far 79 adult guests + bride and groom + 13 kids = 164 room nights. Focused on planning without stressing.

 


 
event.png
 
 

 


#6 misbosox

misbosox
  • Jr. Member
  • 294 posts
  • Wedding Date:June 23, 2015
  • Wedding Location:Moon Palace Resort ~ Cancun, Mexico
  • LocationFort Worth, TX

Posted 25 October 2014 - 06:01 AM

@TheBHolders - the preffered photographer is Dream Art.  They are right onsite.  Their office is located in the Weddings Office.   

 

 

@Handybride58 - we actually didn't do the all day, but the package just below it.  I think its almost the same.  It was 8 hours, 1 photographer and we get a second day with TTD session.

 

 

 

If you get married at the Tucan Gazebo and want to hang signs at the entrance.  A little tip:  bring clear zip ties!  there really isn't any hooks set up to use.  So the metal trim outside along the gazebo you can hook your sign by slipping a zip tie around the metal to hang or another option find a med/large hook and can use that.

 

We are going to hang our "Pick a Seat not a side" sign out there.



#7 priscilla31185

priscilla31185
  • Newbie
  • 18 posts
  • Wedding Date:June 11, 2016
  • Wedding Location:Moon Palace Golf & Spa Resort
  • LocationHouston Texas

Posted 16 June 2015 - 09:24 AM

I love this forum. The centerpiece Idea using the bridesmaid bouquet is the best idea yet!!  :) I am booked for June 11 2016 at Moon and I am so excited!!! I am in the process of picking a photographer and dj.

 

I know I want to keep cost down so I am also planning on bringing my own decor. Not to much but the tool on the chairs, table runners, centerpieces, and some other little decor around. I am planning on have baskets of gifts for the guest!! Flipflops, and beer openers in the shape of a cowboy boot that says just got hitched!! I am looking for other items. 

 

I will email the photographer you mentioned for a price list?

 

Priscilla :D


Did you have a preference for the indoor reception I am leaning towards an indoor reception because of the 10:30 curfew for outdoor reception. My family likes to party and cutting in short my be a bummer lol!!! 

 

If anyone has any information please send it along prices, pictures anything my TA has not be able to get anyone from Moon to pass that information on. 



#8 Moments That Matter

Moments That Matter

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    Posted 16 June 2015 - 01:22 PM

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