Hola' Palace Brides,
I am getting married at Moon Palace this June. I had just gotten back from my site visit and loved the resort. I'm almost done with my planning, but looking for input and advice from past brides.
1) who was your coordinator and how where they?
any issues on communication/mistakes?
2) On the actual wedding day;
how well did your coordinator do?
Did they communicate with you or come see you to go over things before the wedding that morning?
Where they present before and during the ceremony, cocktail hour and reception?
3) If your event had to be moved indoors; when did they decide this and how did they tell you?
4) If you brought your own décor:
Did you have them set it up? If so did they set it up as you asked them to do so?
Did you have family/friends set it up?
When did you get your items you brought back; next day or when check-out?
5) Did the resort, staff or your travel agent do anything special or little surprises for you?
6) Did you get upgraded to Concierge?
If so, what did it actually include?
I have heard that even if you do get the up-grade to concierge, you don't actually get the massage it usually comes with. Is this true?
7) Honeymoon Package:
Is there a phone number or email address for Public Relations/Honeymoon desk to set dinners, etc up?
I heard the honeymoon dinner is only on Tuesdays / Thursdays and is booked two weeks in advance for brides/grooms. Miriam didn't tell me this part. I heard from other brides that they didn't know to pre-book it. They went to the Honeymoon desk upon arrival to set up their honeymoon gifts. They were not they couldn't have the dinner since should have booked 2wks ago and no availably.
8) Did anyone reserve VIP area of Nior Disco?
If so how did you do it? How much extra does this cost?
9) Anyone recently use the salon for airbrush makeup and hair?
If, so how did the makeup come out?
Did they do it in salon or come to your room?
I ask these things cuz I've heard mix reviews; especially on my assigned coordinator.
We have Miriam. I met her and she is nice. Most of my emails either I get a response back within a week. Only twice it took much, longer. Once I had to email her a second time to get a response. She said she has been working there for about a year. Not sure how much previous experience she has had.
She told me that since my wedding is scheduled at 4pm they would decide at noon the day of the wedding if it needed to be moved indoors. That it would be in one of the ballrooms at Nizuc. My concern is will she come to both the grooms room and my room to tell us or at least call?
I have heard from some brides they never see her or other coordinators at all prior to ceremony. One past bride said she didn't even know they changed the location of her wedding due to rain. She found out from her photographer!
When we were there few weeks ago I got to speak with another brides mother. She said to keep on them communication is bad. That Miriam wasn't seen all morning prior to wedding. That she showed up 10 minutes prior to ceremony, guests where already there before she was. The mom also said that once ceremony was over Miriam was gone. They didn't know if they could go to the cocktail set up or dinner.
Just wondering if this is normal or not? Any advice would be great..
<Our Planning >
Day before wedding:
Using our 30 person dinner from wedding package the night before for rehearsal dinner at Brazilian restaurant.
hair/makeup with either salon or vendor
Video: one of our guests owns a company so they are doing it.
Photos: Out side vendor - Bicoastal Images
Ceremony: 4 pm at Tucan Gazebo
décor: brining with us starfish hangers for aisle chairs, petals for walk way and one sign to hang
Horse and carriage
Pictures: 4:30- 5:30
Cocktail: 5:30-6:30 at Tucan Garden
décor: just the standard
Reception: 6:30-8:30 (might add 1 extra hour)
décor: using our own coral table runners for guest tables, blumebox vases for each table (will put bridesmaid flowers in it as centerpieces), battery candles, menus, favors at each napkin.
sweetheart/cake table: gold sequin runner, picture/signs and our own cake topper.
The only thing we are going to rent is the (1) ipod system with two speakers. They said they can set it up to use it for both the cocktail and reception since its right next to each other without having to move it.
Then we are going to rent the white haning lights and string lights for around the 6-7 palm trees there.
After Party: 10 pm - on at the resort disco