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Dreams Cancun 2014 Brides


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#121 thurberwedding

thurberwedding
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  • Wedding Date:May 6, 2014
  • Wedding Location:Now Jade

Posted 06 November 2013 - 11:07 AM

The official word from Claudia was that they don't know yet. She said new ownership could close it for a while but it isn't for sure yet. We had the option to wait it out or cancel it and rebook everything somewhere else. Given we are less than 6 months out, we chose to move resorts and are going to the Now Jade, which looks great. The process is a pain, but not much else we can do :(

#122 sabers20

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    Posted 06 November 2013 - 01:32 PM

    Thanks for the information girls!!! I know am sooo sorry for those if you that I have wedding coming up soon cause that totally sucks!!! Mine is in November & am bummed about....I have emailed Claudia but haven't received a response yet & obviously am going to want my deposit back!!! Just a sucky situation for everybody :(

    #123 af2492

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      Posted 06 November 2013 - 04:48 PM

      I also had our wedding booked for June of 2014. Our first major wedding fiasco! The resort didn't contact me, but thankfully our travel agent got in touch with us quickly! We are in the process of switching everything over the the Dreams Riviera Cancun. My travel agent said they will honor the prices we were originally quoted as far as rooms which would be great as the Riviera is a newer resort and rooms are typically more expensive than the Dreams Cancun. I'm just thankful they had our date and time still available. .though we have a Monday date so that probably made it more likely to get the same date.  Guess I'll have to start looking at their board now!  



      #124 megssweet1

      megssweet1
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        Posted 07 November 2013 - 03:00 PM

        All this freaked me out, but I spoke with my TA and email Cecilia as well as contacting Dreams 800 number. All sources say that everything is ok. I'm actually hoping to maybe get some more upgrades and stuff bc the resort will maybe have a little more lax attitude about freebies!



        #125 Sarah P

        Sarah P
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          Posted 08 November 2013 - 09:31 AM

          I'm kinda nervous about our 1/20/14 wedding but with 3 months of business after us they can't decline that soon. I hope! Would love to know if you get any extra deals! I'm hoping to get to use some extra stuff for the reception. Still waiting for Claudia to respond to my email though!

          #126 kduggan118

          kduggan118
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            Posted 08 November 2013 - 01:18 PM

            I am hoping to get some freebies too. I am nervous that they are not going to be properly staffed in March for my wedding.  with everything happening the month after, I would assume that their employees might be either disgruntled or seeking other employment.



            #127 megssweet1

            megssweet1
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              Posted 08 November 2013 - 02:11 PM

              This is why I'm hoping for extra TLC. I know it seems super weird to us, but all that is really happening is a change in management. It happens ALL the time in the resort world. The girl I spoke with on the Dreams 800 number was like it the 10th one we've gone through. My TA said the same. I know they seem to be planning an extensive remodel since the word is a 6 -7 month closure it planned. But my guess is they will make it as seamless of a transition on everyone including employees. Probably will accomodate some employees at other properties for a period of time. Ultimately the new owner will still want everyone to be repeat customers.

               

              Quote:

              Originally Posted by kduggan118 
               

              I am hoping to get some freebies too. I am nervous that they are not going to be properly staffed in March for my wedding.  with everything happening the month after, I would assume that their employees might be either disgruntled or seeking other employment.

               

               

              Quote:
              Originally Posted by Sarah P 

              I'm kinda nervous about our 1/20/14 wedding but with 3 months of business after us they can't decline that soon. I hope! Would love to know if you get any extra deals! I'm hoping to get to use some extra stuff for the reception. Still waiting for Claudia to respond to my email though!


              #128 Sarah P

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                Posted 08 November 2013 - 02:21 PM

                Good point! I actually had lunch with some hotel industry people today and thy couldn't believe they were canceling weddings over a change in management except for a remodel. This happens and the show must go on if they want to keep customers coming after! Thanks for pointing that out!

                #129 Sarah P

                Sarah P
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                  Posted 08 November 2013 - 02:22 PM

                  I meant to quote this in my last response. :) haven't mastered this on my phone yet. Ha



                  #130 cloblondie

                  cloblondie
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                  • 7 posts

                    Posted 09 November 2013 - 06:42 PM

                    Does anyone know if Dreams or AMResorts will reimburse us for our STD, travel change fees and such since they canceled our weddings?






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