Here is the contact from the hotel for the private excursions... he can tell you about ones going to Congo Bongo or private boat tours. firstname.lastname@example.org
OFFICIAL NOW Jade Wedding Thread
Posted 16 September 2014 - 10:44 AM
I have sent it more than once, at least every 4-5 days! Before I was officially booked I was talking with Ariadna too and she was very good getting back to me with my questions. Once I was working with Pilar - I guess she is my 'official' wedding coordinator then I emailed Ariadna a question and Pilar was not happy about it. She said 'if you want a different wedding coordinator then just tell me and stop emailing other coordinators'. At that point I didn't even know I was 'assigned' to a certain one. It seems like when you are first booking they are all about helping you then once you are officially booked they start blowing you off. I completely understand there are a lot of brides and they are very busy but this is getting a little crazy!
@Meg32IL That is super frustrating! I was dealing with Pilar for a year leading up to our wedding.. and all of a sudden within 30 days of wedding I started getting responses from 2 other coordinators. I had our travel agent email with complaints, and no one really gave us a reason on who was my 'official' coordinator or why they kept switching off. I would just send them a question asking who will be your coordinator the day of ur wedding so u know who you're questions/concerns are directed towards. Pilar was always slow to respond to my emails, Ariadna would respond within a day, especially the last few weeks before our date! Good luck!
UGH! Sent in my final paperwork and budget worksheet to Pilar over 2 weeks ago and still no response.
I am trying to finalize my timeline so I can print out fan programs, timelines for the welcome bags, etc...
I need to know what time she plans to meet me when I arrive, if we can have a rehearsal at the pergola, if our included private transfer can include my parents, and if the guitarist for the ceremony plays from start to finish and if there is a set song list or do I get to choose from songs he knows??
If its been over 2 weeks you should email her again.. I believe we got a prelim 'quote' sheet within few days of sending in our planning packet.
I believe she would meet with you the next day of your arrival, or the day before ur wedding date (depending on how many days u arrive before your wedding day). Our private transfer was only for us 2, and although it was an SUV, our 3 suitcases and my dress took up the whole car.
Hope this helps a little!
Posted 16 September 2014 - 11:58 AM
All correspondence I have has been with Isela and/or Pilar. I am using the generic now jade email so perhaps it just goes to a mailbox.
so far they have been pretty good about responding within 24hrs...except for the last communication which took a week.
@Meg32IL you should definitely email again.
Posted 16 September 2014 - 12:08 PM
I used: email@example.com
they are both responding from that address. if you haven't emailed there it may be worth a try?
Posted 16 September 2014 - 12:22 PM
That is the one I have been using.
And last time I emailed the other ones is when she told me I needed to only email in the future.
Just want her to email me back and give me a few answers
Luckily a lot of stuff I can get from past brides on here.
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