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OFFICIAL NOW Jade Wedding Thread


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#2641 shannonmarie

shannonmarie
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  • Wedding Date:June 14, 2013
  • Wedding Location:Now Jade Rivera Cancun - Pergola
  • LocationCharlotte, North Carolina

Posted 08 May 2013 - 08:41 AM

Originally Posted by ironman 

Thanks for the review and congratulations!

 

I read it last night and had wedding nightmares overnight. I wonder if there's any way to flag this glass-cleaning situation to the resort? This isn't the first time I've heard about it being a problem, people have also posted on trip advisor about this problem.

Possibly contact Olivia Rodriguez who runs Jades facebook page?


62 guest booked, plus Bride and Groom!


#2642 ChocoTaco7568

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    Posted 08 May 2013 - 08:55 AM

    Quote:

    Originally Posted by ironman 

    Thanks for the review and congratulations

     

    I read it last night and had wedding nightmares overnight. I wonder if there's any way to flag this glass-cleaning situation to the resort? This isn't the first time I've heard about it being a problem, people have also posted on trip advisor about this problem.

    Quote:

    Originally Posted by shannonmarie 

    Possibly contact Olivia Rodriguez who runs Jades facebook page?

    I agrere with shannon.  I have personally sent PMs and posted message to their FB occasionally to raise concern and I have also had discussions with my TA and requested that she relay my concerns to the resort directly.  The more proactive we are collectively, the more inclined the resort will be to remedy these issue (just my opinion). It easy to ignore 1 voice, but not multiple especially where large wedding groups are concerned. I think they will be more apt to listen  especially if it starts to impact their relationship with our TAs and wedding groups not wanting to execute room block contracts. 



    #2643 JeninKS

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      Posted 08 May 2013 - 08:55 AM

      Originally Posted by yorow 

      My date is Feb 22nd 2014 ! :)

      Woo hoo! I just sent my deposit in for Feb 28th 2014!  



      #2644 ironman

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        Posted 08 May 2013 - 09:00 AM

        Originally Posted by ChocoTaco7568 

        Quote:

        Quote:

        I agrere with shannon.  I have personally sent PMs and posted message to their FB occasionally to raise concern and I have also had discussions with my TA and requested that she relay my concerns to the resort directly.  The more proactive we are collectively, the more inclined the resort will be to remedy these issue (just my opinion). It easy to ignore 1 voice, but not multiple especially where large wedding groups are concerned. I think they will be more apt to listen  especially if it starts to impact their relationship with our TAs and wedding groups not wanting to execute room block contracts. 

        I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!



        #2645 shannonmarie

        shannonmarie
        • Member
        • 683 posts
        • Wedding Date:June 14, 2013
        • Wedding Location:Now Jade Rivera Cancun - Pergola
        • LocationCharlotte, North Carolina

        Posted 08 May 2013 - 09:05 AM

        Originally Posted by ironman 

        I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!

        Hahaha! a PM is the way to go! I didn't even think about our guest seeing it but they would! Okay, awesome, I'll do it now as well! Are we just writing about the way they clean the glasses or is there anything else we need to address?


        62 guest booked, plus Bride and Groom!


        #2646 ChocoTaco7568

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          Posted 08 May 2013 - 09:10 AM

          Quote:

          Originally Posted by ironman 

          I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!

          Awesome! I also understand wanting to keep things private, but I personally thought I might get better results by tactfully making my concerns public...back to the idea of not being so easy to ignore.  Any of my guest who have liked or look-up Now Jade on Facebook are also quite familiar with tripadvisor and the negative reviews within. If nothing else, my guest act as added leverage to raise concerns, which is a good thing. Just my $.02.



          #2647 ironman

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            Posted 08 May 2013 - 09:11 AM

            Originally Posted by shannonmarie 

            Hahaha! a PM is the way to go! I didn't even think about our guest seeing it but they would! Okay, awesome, I'll do it now as well! Are we just writing about the way they clean the glasses or is there anything else we need to address?

             

            I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

             

            I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

             

            FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!



            #2648 ChocoTaco7568

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              Posted 08 May 2013 - 09:21 AM

              Originally Posted by ironman 

               

              I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

               

              I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

               

              FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!

              Definitely not over-reacting.  We (including our guests) have a lot of money vested in our wedding/vacation and shouldn't succumb to sub-par service and accommodations. Granted it’s not a 5 star resort, but it’s not a Motel 6 either.  I have high expectations, but they are practical and grounded in reason and I expect them to be met. If the resort isn't aware of the problme(s), then I can't expect them to fix/make any improvements.



              #2649 shannonmarie

              shannonmarie
              • Member
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              • Wedding Date:June 14, 2013
              • Wedding Location:Now Jade Rivera Cancun - Pergola
              • LocationCharlotte, North Carolina

              Posted 08 May 2013 - 09:32 AM

              Originally Posted by ChocoTaco7568 

              Definitely not over-reacting.  We (including our guests) have a lot of money vested in our wedding/vacation and shouldn't succumb to sub-par service and accommodations. Granted it’s not a 5 star resort, but it’s not a Motel 6 either.  I have high expectations, but they are practical and grounded in reason and I expect them to be met. If the resort isn't aware of the problme(s), then I can't expect them to fix/make any improvements.

               

              Originally Posted by ironman 

               

              I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

               

              I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

               

              FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!

              Sent my message, I'll come back and let you guys know what Olivia says.


              62 guest booked, plus Bride and Groom!


              #2650 Kal520

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                Posted 08 May 2013 - 09:44 AM

                I definitely worry about the dirty glasses situation as well, and personally I agree with Tova and think we should post it on their wall, maybe that would draw more attention to the issue.




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