Originally Posted by shannonmarie
Hahaha! a PM is the way to go! I didn't even think about our guest seeing it but they would! Okay, awesome, I'll do it now as well! Are we just writing about the way they clean the glasses or is there anything else we need to address?
I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?
I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.
FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!