Originally Posted by Retro Couple
Met with Pilar today and she was very pleasant - Note: her office has been moved from the front lobby to next to the photography services on the main level of the spa building (sports bar upstairs).
Pilar was very visual, she took notes and drew up ideas on how we wanted our tables to look like which was nice.
No services were exchangeable (ie. photography for videography). Pilar said that this was due to them bring different companies, but was willing to credit us $150 for the photographer as we had hired our own. Prices were non negotiable, but she did forget to charge us for some of our services such as one of our Canopys (we wanted two) and she didn't charge us for one ($200) or to add flowers to them (unknown price). We also decided to reign in our budget and went with the Now toEternity and just pay for the Divine food upgrade, however she forgot to charge us for that as well ($240). We also were going to buy some cheap glass candle holders from the Cancun Walmart, however Pilar added 16 glass candle holders with candles free of charge. I don't know what our total savings would have been based on forgotten costs but I guesstimate around $500 - $600.
Just out of curiosity I asked how many Emails Pilar gets per day and she said around 150 - 200 each day, double that on Mondays as she is busy with weddings all weekend. I asked her how many days off she has had in the last 3 months and she said only 3! She said that if she takes a day off it doesn't matter anyway because when she comes back she has twice as much work to do, so if you are not getting responses right away it's not that she's ignoring you, she's simply swamped with workload (she even has 3 assistants).
As for the night life at the resort I can't say what it's like as we have been so wrapped up in final planning and running around that we've been ultra lame and in bed before 11:00 pm each night so far.
Wow!! thats great that you were able to atleast save some money even though you couldnt swap services. Thank you for the awesome update! Well good luck and cant wait to read your review!!