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OFFICIAL NOW Jade Wedding Thread

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Originally Posted by ironman View Post

 

Thanks for the review and congratulations!

 

I read it last night and had wedding nightmares overnight. I wonder if there's any way to flag this glass-cleaning situation to the resort? This isn't the first time I've heard about it being a problem, people have also posted on trip advisor about this problem.

Possibly contact Olivia Rodriguez who runs Jades facebook page?

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Originally Posted by ironman View Post

Thanks for the review and congratulations

 

I read it last night and had wedding nightmares overnight. I wonder if there's any way to flag this glass-cleaning situation to the resort? This isn't the first time I've heard about it being a problem, people have also posted on trip advisor about this problem.

Quote:

Originally Posted by shannonmarie View Post

Possibly contact Olivia Rodriguez who runs Jades facebook page?

I agrere with shannon.  I have personally sent PMs and posted message to their FB occasionally to raise concern and I have also had discussions with my TA and requested that she relay my concerns to the resort directly.  The more proactive we are collectively, the more inclined the resort will be to remedy these issue (just my opinion). It easy to ignore 1 voice, but not multiple especially where large wedding groups are concerned. I think they will be more apt to listen  especially if it starts to impact their relationship with our TAs and wedding groups not wanting to execute room block contracts. 

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Originally Posted by ChocoTaco7568 View Post

 

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Quote:

I agrere with shannon.  I have personally sent PMs and posted message to their FB occasionally to raise concern and I have also had discussions with my TA and requested that she relay my concerns to the resort directly.  The more proactive we are collectively, the more inclined the resort will be to remedy these issue (just my opinion). It easy to ignore 1 voice, but not multiple especially where large wedding groups are concerned. I think they will be more apt to listen  especially if it starts to impact their relationship with our TAs and wedding groups not wanting to execute room block contracts. 

I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!

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Originally Posted by ironman View Post

 

I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!

Hahaha! a PM is the way to go! I didn't even think about our guest seeing it but they would! Okay, awesome, I'll do it now as well! Are we just writing about the way they clean the glasses or is there anything else we need to address?

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Originally Posted by ironman View Post

I will send a PM to their facebook page. I don't want to post my concerns on their wall, in fear it will show up for my guests to see in their newsfeeds! I'll send one now, and recommend all brides reading this do the same!

Awesome! I also understand wanting to keep things private, but I personally thought I might get better results by tactfully making my concerns public...back to the idea of not being so easy to ignore.  Any of my guest who have liked or look-up Now Jade on Facebook are also quite familiar with tripadvisor and the negative reviews within. If nothing else, my guest act as added leverage to raise concerns, which is a good thing. Just my $.02.

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Originally Posted by shannonmarie View Post

 

Hahaha! a PM is the way to go! I didn't even think about our guest seeing it but they would! Okay, awesome, I'll do it now as well! Are we just writing about the way they clean the glasses or is there anything else we need to address?

 

I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

 

I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

 

FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!

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Originally Posted by ironman View Post

 

 

I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

 

I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

 

FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!

Definitely not over-reacting.  We (including our guests) have a lot of money vested in our wedding/vacation and shouldn't succumb to sub-par service and accommodations. Granted itâ€s not a 5 star resort, but itâ€s not a Motel 6 either.  I have high expectations, but they are practical and grounded in reason and I expect them to be met. If the resort isn't aware of the problme(s), then I can't expect them to fix/make any improvements.

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Originally Posted by ChocoTaco7568 View Post

 

Definitely not over-reacting.  We (including our guests) have a lot of money vested in our wedding/vacation and shouldn't succumb to sub-par service and accommodations. Granted itâ€s not a 5 star resort, but itâ€s not a Motel 6 either.  I have high expectations, but they are practical and grounded in reason and I expect them to be met. If the resort isn't aware of the problme(s), then I can't expect them to fix/make any improvements.

 

Originally Posted by ironman View Post

 

 

I wrote about the glasses and the multiple concerns regarding their cleanliness. I also mentioned the front desk staff, the time it takes to check in and the pushy timeshare sales people. There's a lot of reviews about these three "front-end" things on trip advisor, even though I haven't seen any brides post about them here. Possibly because we all get upgraded to preferred and may not have to deal with lengthy waits, rude staff and pushy salespeople?

 

I also flat out asked if they read their reviews and do anything to respond to the suggestions/criticisms. Will let you know if I hear back.

 

FI thinks I am over-reacting, but I don't personally think sending them a note to let them know I'm concerned is a problem. I don't want to keep having nightmares for the next 7 months!

Sent my message, I'll come back and let you guys know what Olivia says.

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I definitely worry about the dirty glasses situation as well, and personally I agree with Tova and think we should post it on their wall, maybe that would draw more attention to the issue.

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