Just got back last night from our week stay at Paradisus Palma Real for our wedding/honeymoon and I bring reviews!!!!!!
I will start with the positives first:
Hair & Makeup: All of the ladies were great and they did a wonderful job! We had a total of 5 people doing hair and makeup and everyone was extremely satisfied!!!! They do take their time (about 2 hours per person for hair and makeup) but it is well worth it!!!
Wedding Coordinators: Yessica and Natalia were a pleasure to work with. During the reception my hubby stepped on my dress and pulled out a stich from the bustle and Natalia actually sewed it back on the stop. Unfortunately Yessica cut her finger during the setup and had to leave and was replaced with Mariela (her review will follow below).
Ceremony: OMG I can't express how beautiful and perfect it was!!!!!!!!!! There was an amazing breeze (mostly due to the rain that was coming) but it was perfect and the pictures are spectacular.
Photographers: We stuck with Arricefe (the hotel's company) and they did not disappoint! They did a great job and were soooooo nice!!! Most importantly they don't mind that other guests are taking pictures as well!!!! (I'm going to try and upload some pics a post them). Of course I decided to purchase more pictures than the ones included in my package and they gave me a great deal!!!!
Dominican Trio: This was a last minute decision and I'm so happy that we decided to go with it!!!!!!! My guests really enjoyed it!!!!!!!! They were great entertainment!
Abentos DJ: They did a good job
Resort: The resort itself is absolutely gorgeous!!!!!!!!!!
Pool Bartender: Ramon at the pool is the best!!!!
So now on to the negatives:
Wedding Coordinators: Like I mentioned before, Yessica was replaced with Mariela right before the wedding due to an injury. My husband, wedding guests and myself were so disappointed with the customer service we got from her. I've never met someone so rude in my life. I don't think that she understands how special this day is for everyone because they have about 2 weddings a day. I'm in the process of discussing the lack of service with the directing manager from the hotel.
Caribbean Celebrations (d©cor company): It started off great... During our initial meeting Lara was very nice and we went over all of the details. However, the aftermath of the wedding was the complete opposite. So it began raining right before the cocktail hour started. This is when the romance team decided to make the decision to move the events inside (cocktail hour and reception). Needless to say everything from the reception got soaked so I couldn't use the overlays and Chinese lanterns that I paid for. According to the romance team you don't get any type of refund/credit if something gets delivered whether it is used or not. I reviewed all of my invoices and contracts and its doesn't state that anywhere so I'm in the process of trying to get some sort of refund from Caribbean Celebrations. I understand that the weather can be risky but I don't think that it's acceptable to decide to move everyone after it starts raining! The centerpieces were also wrong so they gave me a $20 credit per centerpiece. However, I had to be on top of them constantly to get this done!!!!!!!
Communication: There is a major lack of communication between the romance department and the rest of the hotel. The romance department made reservations for my group (without telling me) and they other members of my group were given a hard time when it came time to make dinner reservations. It wasn't a huge deal but just a pain in the butt....
Food: The food was your typical "all inclusive" food... it wasn't bad at all but it wasn't 5 star either. I would recommend Bana and the Market Grill.
At the end of the day all that matters is that I got to marry my best friend and our pictures are amazing so I decided not to sweat the small stuff. However, I have to be completely honest... If I had to do it all over again I would pick a different resort because I was so disappointed with the service we received from the romance department and Caribbean celebrations. I'm hoping they had a "off week" and that the upcoming weddings are the complete opposite.
I'm sorry to be such a complainer but I'd want to hear the truth ;-)