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Seconds thoughts about TA, anyone else?


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#1 coquine

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Posted 24 September 2011 - 10:25 PM

I should be sleeping now but my TA is causing me so much stress. She was very helpful a few months ago. She was very good initially, being proactive and responding quickly to my questions, but lately keeps on disappearing on me. She doesn't respond to her phone or email, and doesn't keep up with her deadlines. My guests are also getting frustrated because they can't reach her, and getting upset at me :-( I can't predict that the travel agent would be like this. I went with this travel agent even though she was not my first choice because she was close to home, something that was important to my family, Now, I regret my decision a lot. I wish I could change travel agent but deposits have been made.  I am so confused as why someone would change like this. If she couldn't provide the service, she shouldn't had offered. This is not just for a simple trip. I am getting anxious about everything now. I am not even sure my bookings are done properly since I haven't received any official confirmations from her!!!  



#2 JayKay

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  • Wedding Date:January 13, 2012
  • Wedding Location:Gran Bahia Principe Runaway Bay Jamaica
  • LocationSouthern Alberta

Posted 25 September 2011 - 02:44 PM

This is very frustrating, thankful we have a close family friend as our TA.

 

Is there someone else you could speak with where she works? Like her boss or manager or what not?  Maybe they can provide you with some answers or know what to do.  I would also suggest speaking with her and stating that you are frustrated and worried and hoping things are okay.  Its their job, so don't feel bad! Its your wedding and you don't need the additional stress of a bad TA!

 

Originally Posted by coquine 

I should be sleeping now but my TA is causing me so much stress. She was very helpful a few months ago. She was very good initially, being proactive and responding quickly to my questions, but lately keeps on disappearing on me. She doesn't respond to her phone or email, and doesn't keep up with her deadlines. My guests are also getting frustrated because they can't reach her, and getting upset at me :-( I can't predict that the travel agent would be like this. I went with this travel agent even though she was not my first choice because she was close to home, something that was important to my family, Now, I regret my decision a lot. I wish I could change travel agent but deposits have been made.  I am so confused as why someone would change like this. If she couldn't provide the service, she shouldn't had offered. This is not just for a simple trip. I am getting anxious about everything now. I am not even sure my bookings are done properly since I haven't received any official confirmations from her!!!  



 



#3 coquine

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  • Wedding Location:St-Thomas

Posted 26 September 2011 - 06:40 AM

She is unfortunately the owner of the place. I was finally able to talk to her yesterday, expressing my concerns. She said she will send of the stuffs I've requested but it seems like I had to insist a couple to times. I shouldn't have to insist. She seemed surprised and was very defensive about the fact that we couldn't reach her (going around and giving a couple of excuses). She almost made me feel like I was me who was having unrealistic expectations. She was polite but did not apologize or help me feel any better that from now on she would be more accessible. I am just hoping at this point that the bookings have properly been done (waiting for her to send me those confirmations). You are right JayKay I don't need the additional stress of a bad TA.  



#4 coquine

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  • Wedding Location:St-Thomas

Posted 27 September 2011 - 10:49 AM

After a very bitter conversation, I am getting my file transferred to another TA. There is a way out !!!! I wish NO one will ever found themselves in the same situation as me! Now, I have to wait and see if the transfer will happen, if she will actually do it and how much she will charge me for cancellation fees "for all her work". At least I have hopes again to have my wedding !  



#5 zbwedding

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    Posted 28 September 2011 - 05:38 PM

    I found myself in a similar situation... 3 times!  The frustration finally got the best of us and we decided to do the booking ourselves.  Those three TA's left a really bad impression.  But from reading the threads on BDW, this is something that happens often... that you end up switching your TA at least once.  And there are really good & knowledgeable TA's out there.  Hopefully she doesnt take it personally and you're getting the attention & help you deserve. I wish I would have found this website before I even went searching for my first TA!  Hang in there!



    #6 torilynnsmith

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      Posted 28 September 2011 - 05:54 PM

      Coquine - your posts sounds like you are telling MY story! We had these exact same experiences and I am wondering if was the same travel agent...

       

      Are you loosing all your deposits (guests included) in order to change travel agents? 



      #7 coquine

      coquine
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      • Wedding Location:St-Thomas

      Posted 01 October 2011 - 05:44 PM

      Zbwedding, wow 3 times. That's horrible! I tried not to make it personal but unfortunately she did take it very personal.

      I wished I hadn't been so polite and nice. It's been a nightmare with her. She is trying to have a crusade against me now.

       

      Torilynnsmith, I didn't loose my reservations but the bookings were messed up so the new TA is trying to fix them now. 

      Wedding planning was supposed to be fun but it has been so stressful !!!

      I am trying very hard to not let her spoil it as much as I can :-(



      #8 Sllefebvr

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        Posted 01 October 2011 - 05:52 PM

        I would really think TA would do the best they could to keep business these days with the internet... hmmm....



        #9 lucy<3woody

        lucy<3woody
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          Posted 31 October 2011 - 05:40 PM

          Been there too! I fired our first TA because she was terrible!!! Slow at returning my calls and emails, non commital, unwilling to give advice, just did not seem very interested in make the process productive and fun. So I kicked her to the curb and called another agency. Our TA now is AWESOME!!!! And turns out that she is a cousin to my future mother in law! She rocks. I am so happy that I made the decision to fire the first one. I can't imagine what kind of cluster f**k our wedding would have been



          #10 mizpriya

          mizpriya
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            Posted 01 December 2011 - 06:29 AM

            torilynn: which TA are you using if you dont mind me asking?






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