Originally Posted by jennmariegarcia
Hi Maylin I am scheduled to get married July 5th, the week after you, I had my planning call with Jessica and she gave me perla's email as well as the company that would handle audio and visual and have yet to hear back from either. I emailed Perla twice and her collegue Adriana. I have not even recieved quoted for the flowers or decorations I was interested in so I have no idea what the costs will be, that part is daunting. They have charged my credit card 4k towards the aqua package so they have no problem taking your money but are really lacking in terms of communication. This hasnt felt like a seemless transaction but I am trying to hang in there, I feel disconnected as well. Let me know how your experience is going and if communication is improving on your end.
Congrats!!! how exciting ! we will probably be there around the same time , i am getting married on the 28th , i had my planning call with Jessica already and i dont think i will have another one , since i already planned out my events , times , venue etc... i did have to pick the menu already and that was a bit challenging but i worked it out . Jessica has been great i have to say. as far as Perla this is what i did ,dont get me wrong when you get her attention she is great and she will work with whatever you want. get ready to pay though the flowers and decor is quite pricey. I had the same problem as you and was not getting a response back until i told jessica to please to try to help and get her to return my calls in a timely manner . that seemed to work not sure if you want to try the same appoach. Here is the guy for the video audio , he will get back to you because he is the one that handles that particular resort. his contact is : JSAV Riviera Maya" <firstname.lastname@example.org> I have a bunch of pictures of the resort if you girls need it just send me you email address in a private message and i will send them to you .
Hope this helps !
good luck with everything !!