I just had my wedding at Paradisus Playa del Carmen. I hope I am just a rare situation, but I definitely want to give caution to anyone planning their wedding here. We had the most amazing time when we visited for our love at first sight visit, and didn't imagine anything going wrong when we arrived for our wedding. There isn't a very streamlined process for planning everything which was a bit of an annoyance, but I figured with what I was expecting for the wedding, I could put up with that. THEN we got there for our 9 day stay...We had everything from service disappointments to reception menu errors, to decor errors, to special request errors, not to mention our cake was still frozen, and everything in-between. These are things that when it's done it's done... it's too late to change, because the event is already happening. It was a bit of a let-down, but I tried really hard not to let it ruin my big day. If you have already planned your wedding here and want me to give you more details on what to whatch out for, let me know. Some of our let-downs were just basic expectations and we went over them the day before. I'm not sure how they got them wrong! We had a pretty simple wedding without a lot of bells and whistles, so it's not like there should have been a ton to mess up. Somehow they did! The good part was our reception ambiance was what I planned for and was expecting, and the Bar, DJ, dance floor and lighting were all good. I flew out my own photographer thankfully so I didn't have room for error there.