I too am new to this site and I'm getting married at the Barcelo Maya Palace December 2011. Claudia is my wedding planner and she is great with emailing. Her response time has been from 2 days-1week. I'm so happy with her!!
We too are bringing an outside photographer. My best friend's husband is a photographer and since they are staying the week, there is no fee we have to pay.
I'm noticing that people discuss the photographer but I haven't seen too much about videographers. If anyone has a referral or has used the resort videographer, I would love the feedback!! Thanks so much!!