My wedding coordinator at The Royal Cancun where I'm sending a TON of business (80+ people have already booked and invitations haven't even been sent out) completely dropped the ball.
I went on my site visit back in late October. After our tour and tasting, we had a ton of questions for our coordinator (Diana who was amazing on site would be our on site coordinator) and we never heard from her. We didn't hear back from her for 2 months! Maritza, our "call center" coordinator if you will finally jumped in after I HOUNDED Diana for answers. She finally got back to me 2 months later with the answers to my questions. Awesome.
At this point, I wasn't panicked. Maritza was great, and answered all of my questions. After a ton of back and forth, we had it all finally nailed down. We were getting married June 6th at 5:00 at the chapel, and then we were having our cocktail hour on the Terrace, and then our reception in one of the ballrooms. We had even picked out menus, etc. I thought the hard part was done.
Well, last week, i come to find out, that everything she promised HADN'T BEEN AVAILABLE SINCE NOVEMBER!!!!
So now, I can have my wedding outside, but it has to be over, packed up, etc by 10, or I have to start ALL OVER and find another venue.
At this point, I'd love to hire a WC who can find me a venue, caterer, band, etc. I basically need EVERYTHING at this point for the cocktail reception and reception.
Such a mess. 3 months to go, and it's pretty awesome that I have absolutely nothing!
Any recommendations would be super appreciated. Venue is the element I'm most concerned with, so please let me know if you've had your wedding in Cancun or been to a wedding in Cancun and loved the venue!
Thanks girls!!!!! Sorry for any typos, just a tad irritated.