Moon Palace 2012 Brides

shan0487 · October 18, 2012

I'm sorry I'm not much help- my PO is only $200 so I will be paying that via my credit card before I arrive. If my CC gets stolen I will file a complaint with them and my credit card and get the money refunded. I think they have been pretty persistant that you pay before hand lately- but hopefully someone will have a tip to share with you on how to get around this!

Originally Posted by shaheenie

Hey all! I need your help - I am not sure why by my wedding coordinator is being super pushy about me paying the PO before arriving in Cancun.

I have refused 3 times explaining that I do not provide my credit card number via email and that I will not pay the extra fees it take to wire the money. I mention that if they had a secure method online I would be willing to do so, but since they do not I will wait to pay when I get there.

Here is my coordinators most recent comment - it feels a bit like blackmail

            "I do understand your feelings about providing your credit card number for payment, anyway, all extra services must be pre-paid before your arrival, otherwise they cannot be confirmed and will be based on availability, so we cannot assure that all the requested areas will be set up, as you can imagine we have a lot of events everyday and all of them are previously paid and programmed, unfortunately these are company polices and we have to go by them.

            I know many brides paid at the Resort, but as you know it used to happen at the Miami office, and we already closed that office because of all trouble little details like this one caused.

            Iâ€™ll be waiting for your kind response."

So, brides.....anyone else had to deal with this??? Thanks in advance - I am so perplexed about this situation.

shaheenie · October 19, 2012

Ok, so I've called my credit card company about this and just and FYI they said you should NEVER email out your credit card number. You'll void your protection on your card. I've asked the WC if they accept payment via phone which my credit card company said would be acceptable to them. I'm waiting to hear back but thought I would share it with you guys in case anyone else ran into the same problem.

shaheenie · October 19, 2012

Update - I received an email back from my WC again asking for payment via email. So I take it that they are not going to accept payment via phone. I have simply said no at this point - I am super stressed that this will affect my treatment at the moon palace and hope it doesn't affect my wedding.

I am reassured to hear mostly once people get there they are having positive experiences so I keep on trying to remind myself of that but this has really put a negative taste in my mouth.

shan0487 · October 19, 2012

Can you pay through paypal? Have you offered that as an option yet?

Originally Posted by shaheenie

Update - I received an email back from my WC again asking for payment via email. So I take it that they are not going to accept payment via phone. I have simply said no at this point - I am super stressed that this will affect my treatment at the moon palace and hope it doesn't affect my wedding.

I am reassured to hear mostly once people get there they are having positive experiences so I keep on trying to remind myself of that but this has really put a negative taste in my mouth.

shaheenie · October 19, 2012

I spoke with my WC on the phone today - I was very firm and she let it go -- finally! Phewwph, one less thing to worry about!

Speckles121 · October 20, 2012

question for those who have been to MP..are there coffee makers in the room or a cafe on site that serves iced coffee??

Gina Bina · October 21, 2012

Speckles they have a cafe with iced coffee in nizuc lobby. It was ok

Laura4Thomas · October 21, 2012

OMG I'm soooo nervous I'm getting married in January in the moon palace! Would love to hear some things about your weddings xxx

chicksmommy · October 22, 2012

We got home last night, my now-husband and I are sick as crap with colds & sinus infections.. I think the nasty air in the airplane got us sick. I will do my Moon Palace review soon, hopefully this week. All in all, we had a great experience and I am very happy with Moon Palace. It got off to a VERY rough start, but after that first day it was pretty much perfect. In fact, I was crying all morning yesterday because I didn't want to leave. Bottom line, Sunrise is AWFUL. Stay away from it and you'll be fine. Nizuc is awesome. The staff everywhere at Moon Palace is sweet as can be, and very attentive & helpful. The weather was absolutely perfect!! Didn't rain until the very last day there, which is funny considering the weather reports were all saying rain every day of our trip, haha! The wedding was beautiful, it far exceeded my expectations.. I was shocked at how perfect it was. I wish I wouldn't have spent so much time stressing over decorations & little things like fans & bubbles because nobody noticed or used them at all.. lol

My coordinator was Teresa, and she was nice.. thankfully everything went well though, because after the ceremony she was GONE- I never saw her again. I thought the coordinator was supposed to be around until the reception? We directed everyone to the cocktail hour & reception, she was nowhere to be found- which was a bit strange to me. And I was a bit irritated that they don't offer rides in the golf carts to the ceremony to the guests, only the bride (and whomever is walking with the bride). We asked for a ride for the older family members since the gazebo was somewhat far away, and they told me that isn't possible.. I was a bit pissed about that.

I was surprised at how empty the resort was.. I guess since it's the off-season, but it was really almost dead. It was weird! But I guess that was sort of nice because nowhere was crowded, and we did got a lot of attention from the staff. Oh and one more thing about MP that bothered me and some of our guests- the pillows & bed linens smelled horrible. Like a nasty mildew smell. It bothered me a LOT. I guess because of the humidity there isn't much that can be done about that, but if I would have known this I would have brought my own pillow & pillowcase.. just a thought!

The food was ok.. definitely not as good as I was expecting. It was really hit or miss- but in general, the food was almost identical at every restaurant (especially the desserts). It was weird how basic things like pancakes tasted SO much different there than they do here in the US. I think it's because the staples like milk taste different than what we're use to. I will do a breakdown in my review thread.

Here are a couple pictures- I can't wait to get the ones from our photographer (Octavio Montes)!

So if any of you have an upcoming wedding, I HIGHLY suggest making sure you aren't in Sunrise.. I still can't believe they booked us all there. I don't understand why/how they would think anybody would be happy there. It was horrible. Ugh..

Me & my dad:

My husband & I:

Our officiant was REALLY sweet, I liked her a lot:

My daughters:

Originally Posted by Speckles121

question for those who have been to MP..are there coffee makers in the room or a cafe on site that serves iced coffee??

There are coffee makers in the rooms but they are tiny, and old looking. I love coffee and I wouldn't use it. There is a little place in the Nizuc lobby called "Coffee & Sweets" and their coffee is really good. I tried the hot coffee & the frappes only, and they were great. My sister had a couple lattes and an iced coffee and seemed to like them too.