Sungold Photography, Jamaica
Posted 06 June 2010 - 11:30 PM
Fast forward: The CD of 350+ wedding pictures arrived promptly a few weeks later. We eagerly looked at the pictures only to discover tons of pictures of wedding details (flowers, setting, seating) and activities prior to the wedding (eg guest mingling before the ceremony)--I guess before the camera broke down. There were only 30 portrait like pictures of my husband and me (less than 10% of total pictures). We looked through the 30 portrait shots. The worse part: not a single one of the 30 pics was suitable as either a thank you for our guests or to be used as a portrait shot we could have enlarged and framed for display in our home. For example, in one pic my husbandâ€™s hair was blowing up in the air, another we were too far from each other or my veil was in the way. The pics we requested of the family were hardly better. We thought the job of the photographer was to ensure that the pictures are set up properly before snapping. Not just snapping any old pic. I guess we were wrong. Maybe if he had taken more shots (if his camera worked) we would not be writing thisâ€”but we donâ€™t knowâ€¦
Okay, so decided we were screwed, but hoped to get 2 good pictures: a family portrait and one of me and my husband together. Over several weeks, I sent Paula several email msgs and left voicemail msgs for her asking what could be done to photoshop a couple portrait and a family shot. No reply and no call back. I kept trying until I managed to catch her on the phone . Of course, she gave the story that she was busy (travelling to Texas, moving, internet woes yada yada) but agreed to have the photographer contact us to address the problem. We got a voicemail message from R.S. a few days later who basically told us we had the pictures we requested. From there--NOTHING. Additional calls and emails to Paula were fruitless; Sungold has been totally unresponsive.
Moral of the story: Paula and Damien may be good photographers, but R.S. is probably better at taking passport pictures or being assigned the assistant photographer role (i.e., taking pictures of the flowers and setting etc). But based on my experience I wouldnâ€™t advise trusting him on the big day with the important shots. He doesnâ€™t strike me as a professional wedding photographer or an experienced one at that. For example, we had a breaktaking view of the sea from atop a hill (at Firefly), but somehow managed to assemble everyone at the precise spot so as to miss the view. Stuff like this, you canâ€™t redo later. I found Paula very accessible by email and by phone when we were booking and when she was collecting our payment. But once you have a problem with one of her photographersâ€”sheâ€™ll give you good talk (if you manage to reach her then), but donâ€™t plan on getting anything rectified. This was kinda frustrating.
Meanwhile back at the ranch, hubby and I are stuck with our crappy portraits. We had to solicit pictures from friends (thatâ€™s how we got a pic for the Thank You card) and we still donâ€™t have a good wedding portrait. It would have been nice to have--for the $$$ we spent. It still makes us a bit upset/sad when we think of it, but we have our memories and a happy married life ahead to contend with so, we try to keep it all in perspective. Nevertheless, we wish you better photography luck!
Posted 07 June 2010 - 12:42 AM
Posted 07 June 2010 - 02:47 PM
Posted 18 June 2010 - 05:33 PM
J + R ~ Bristol Buenaventura, Panama ~ 26.May.2011~~ 95 booked (+ bride & groom)
Posted 24 September 2010 - 08:18 AM
I'm actually considering using Sungold, as I am getting married at the ROR in May, 2011. Would you mind telling me your cousin's name as I would like to see sungold's work at the ROR.
Posted 01 March 2013 - 12:53 PM
We used Sungold Photography for our wedding in Negril the end of November, and were really pleased with Paula and Damian. As they were not available for our additional 2-hr shoot the following day (that was included in our package), Paula arranged to have Clayton from WPA shoot that.
He was prompt, and polite, and seemed to be snapping lots of great pics.
However, while we quickly saw previews of some of our wedding photos on Facebook, we never got to see any of our pics of the following day, and while we finally received our wedding photos in early February (which were great), I have not yet received anything (or seen anything) from the other shoot.
I have had similar experiences trying to get hold of SunGold - when I do happen to catch Paula on the phone, they are just getting in, or something has just happened, but she assures me that she will have them shipped out.
Alas, I am still waiting.
My last contact with her was 3 days ago, when she assured me it would be taken care of that day and she would get back to me. Haven't heard from her, no response to voicemails, and can't reach them by phone today.
Sadly, I paid my last installment in full the day of the wedding (silly me), so any recourse will need to go through the credit card company.
I would highly recommend using SunGold for their photography skill - they were really great to work with that day, but I would advise you not to complete your payment until you have received all your photos!
Posted 07 March 2013 - 01:53 PM
Just an update on the last post.
I was finally able to get in touch with Paula, who apologized profusely for the delay. She was under the impression that they had been sent out, and arranged to have the photos shipped the next possible day. (It was late in the week, so Clayton shipped them out on Monday).
She also issued a generous photo credit on to order prints off Pictage to compensate us for the inconvenience.
The pics arrived today, and Clayton proved to be a great photographer, providing us with many great shots of the day!
Posted 06 April 2013 - 08:25 AM
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