We used Sungold Photography for our wedding in Negril the end of November, and were really pleased with Paula and Damian. As they were not available for our additional 2-hr shoot the following day (that was included in our package), Paula arranged to have Clayton from WPA shoot that. He was prompt, and polite, and seemed to be snapping lots of great pics. However, while we quickly saw previews of some of our wedding photos on Facebook, we never got to see any of our pics of the following day, and while we finally received our wedding photos in early February (which were great), I have not yet received anything (or seen anything) from the other shoot. I have had similar experiences trying to get hold of SunGold - when I do happen to catch Paula on the phone, they are just getting in, or something has just happened, but she assures me that she will have them shipped out. Alas, I am still waiting. My last contact with her was 3 days ago, when she assured me it would be taken care of that day and she would get back to me. Haven't heard from her, no response to voicemails, and can't reach them by phone today. Sadly, I paid my last installment in full the day of the wedding (silly me), so any recourse will need to go through the credit card company. I would highly recommend using SunGold for their photography skill - they were really great to work with that day, but I would advise you not to complete your payment until you have received all your photos! Good luck!