Anyone used US based WC Sharon Ashmeade?
Posted 04 March 2010 - 01:38 PM
At first she was pretty prompt with replies and getting back to us. Now, we're waiting close to 2 weeks to get answers to a question. I'm not sure how I'm supposed to plan with her!
Any advice/details would be appreciated!
Posted 05 March 2010 - 11:22 AM
Posted 07 March 2010 - 10:55 PM
Posted 09 March 2010 - 12:41 AM
Posted 09 March 2010 - 01:29 AM
My Sandals WC is someone named Melody (although she goes by Nina) and I sent her a lengthy email outlining what add-ons I am looking for, indicating that I am EXTREMELY busy and the best way to correspond with me (while I am working 2 jobs to pay for this whole thing!!!) is via email.....
To which SHE responds, that I will need to call her with my credit card number when I am ready to "finalize" (ie. pay for) these details -- I WANT INFORMATION before I go ahead with these things, but I am TOO damn busy working to have a long phone call with her!!! Ggggrrrrr -- what ISN'T she understanding here?!?!
Anyway, my #1 tip is, if you have a Travel Agent, COPY (or blind-copy if you feel more comfortable that way) him or her on ANY and ALL correspondence with your Sandals WC!!!
My TA contacted me to see what the status was to the last unanswered email BEFORE Nina did (althought my TA is crazy-busy, too!) and told me she would get involved if another week went by with no word from her.
GET YOUR TA involved -- it'll get things done, you'll appreciate their dilligence and attention to your destination wedding planning, and the next time you go on a trip, don't forget what they've done for you! Be sure to give them your future business!
Posted 09 March 2010 - 02:47 AM
My biggest gripe right now, is that whenever I ask for information, I get the same information as what is found on the site. I told my WC up front that I had read the Sandals website inside and out, and knew what was listed. If I'm asking a question, it's something that needs clarified to me, or I need further information. Obviously the paragraph from the website isn't going to answer it, or I wouldn't have had the question to begin with!
I'm beginning to think that the WC's work on commission for the 'extras' that their brides pay for, because mine is SO pushy for me to buy the most expensive additions.
Sandals gave me some bad information to begin with, and I thought my WC would go to bat for me. Instead, her suggestion was to pay more for something that should be free to begin with! AURGH!
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