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Do NOT go to Izabella Bridal in Mississauga!!


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#1 BlackCherry

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    Posted 14 February 2010 - 11:25 PM

    DO NOT WASTE YOUR TIME AT THIS STORE!! My MOH booked an appointment for us to not only try on wedding dresses for me, but bridesmaids dresses for my bridal party.

    As soon as we walked through the door today, we were treated as though we were an inconvenience to them (the store was empty). I believe we were even dealing with the owner, and she was the rudest, most vile woman I have dealt with in my bridal experience so far. There was no greeting, she didn't ask me any questions about my wedding other than the date.

    Once she heard my wedding was in 2011 & not 2010, she started lecturing me about how I shouldn't bother trying any on because "by the time I was ready to buy, none of these dresses would be here." FYI I have already booked our venue, photographer, caterer, bartender, DJ, decorator & I am discussing flowers with a florist. NONE of them had any issue with booking more than a year in advance. AND I have been to several dress appointments already & I know what I want & am ready to make a decision. But this woman wouldn't listen to a word I said & pretty much walked away from me, leaving us with another consultant (who was an angel I might add - I would recommend the owner take some lessons in Customer service from her employees).

    There was one dress that I absolutely LOVED, but it was on a mannequin. My MOH asked if there was another sample of the same dress in the store, but we were told that it was the only one. When we asked if they could take it off the mannequin, the owner tried to talk me out of it, saying that she had over heard me mentioning a dress I had tried on that was "too heavy" and that this dress that I wanted was "the heaviest in the store" ..... it was an Organza skirt and my comment about the other "heavy dress" was not a complaint about the weight, but the stiffness of the fabric.

    When we (still politely) requested to see the dress, she ripped it off the mannequin, knocking over part of her own display and practically threw the dress into the change room & stormed off, muttering under her breath. She then refused to have anything more to do with us, would not help the other consultant help me into the dress, and disappeared into the back of the store, CLEARLY still muttering about us. She did not even come out when we were getting ready to leave.

    I can't believe ANYONE in the bridal industry would treat a bride & potential customer this way. NOT ONLY did she miss out on a sale for the wedding dress (I am now looking to find the same dress at another store) but she is also missing out on 4 sales of my bridesmaids dresses, and another 7 dresses from my MOH's sister's wedding (she was on her way to meet us but after the way we were treated, we told her not to bother).

    If you wanted to be treated like garbage by all means, go to Izabella, but if you would like to actually ENJOY your dress buying experience, I would recommend Jealous Bridesmaids, or any other bridal store that actually WANTS your business. STAY CLEAR OF IZABELLA BRIDAL!!!!
    Please help us win our Wedding Photography by voting for HEATHER & MIKE: BARNYARD BLISS at www.winmywedding.ca

    #2 **Kat**

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      Posted 14 February 2010 - 11:49 PM

      Holy cow! that sounds awful!!!! I am so sorry you were treated that way!

      #3 ~Angela~

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        Posted 15 February 2010 - 12:03 AM

        Wow, thanks for sharing. You should right a letter of complaint and indicate what you have here, especially the fact that you are looking for that dress elsewhere. Hopefully that will drive the point home!

        #4 trobin01

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          Posted 15 February 2010 - 12:21 AM

          Thanks for the heads up. I was thinking of looking in the Mississauga area so I will steer clear of this place and definitely check out Jealous Bridesmaids- I've heard good things from other people about that place too.

          #5 BlackCherry

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            Posted 15 February 2010 - 01:14 AM

            I didn't think of a letter of complaint, that's a good idea Angela. I posted my review via Google Maps, so now anytime anyone Googles the store, they will see my bad experience (and I wasn't the only one who had taken the time to post a poor review).

            I would hate for any other bride to be treated the way I was. I have no idea how that place stays in business!
            Please help us win our Wedding Photography by voting for HEATHER & MIKE: BARNYARD BLISS at www.winmywedding.ca

            #6 SusieQ

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              Posted 15 February 2010 - 06:26 AM

              Oh thats brutal.. I had a bad experience with a shop in Newmarket, when my friend and I walked in the shop the owner asked who was the bride and my friend explained it was me. She took one look at me and said i have nothing big enough for you to try on, I never order samples in your size because they look disgusting on the hangers. I am a plus size woman, a size 14. Let's just say that was a very hurtful day for me.
              Sorry to hear about your day though it does suck to be treated like crap.

              #7 trobin01

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                Posted 15 February 2010 - 11:07 AM

                Hey SusieQ I had a really bad experience at at store in Newmarket too! I wonder if it was the same one? Was it on Leslie street?

                #8 SusieQ

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                  Posted 15 February 2010 - 11:09 AM

                  Quote:
                  Originally Posted by trobin01
                  Hey SusieQ I had a really bad experience at at store in Newmarket too! I wonder if it was the same one? Was it on Leslie street?
                  YIPPERS!!!!! sorry my pic is large... going back to change that.. yikes....

                  #9 bahiabride2010

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                    Posted 15 February 2010 - 12:12 PM

                    Wow ladies...so glad I didn't have experiences like this shopping...definitely their loss but hard to believe people can be so incredibly rude!! I ended up at Bridal and Beyond in Mississauga and that was a great experience...they let you keep your shoes on, you could take pictures before the purchase, no need for an appointment, huge changerooms, and tons of Maggie Sottero dresses. I would recommend them although my Maggie is taking forever to come in...supposed to be here in a few weeks :)

                    #10 Cindy*

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                      Posted 15 February 2010 - 12:30 PM

                      Thanks for sharing BlackCherry. I will definitely stay away from that store.

                      SusieQ, I am so sorry to hear about your experience. That is shameful and disgusting. You are a gorgeous bride and you look beautiful in your dress!




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