Use Bridgecolor at your own risk
Posted 17 May 2009 - 03:50 PM
Posted 17 May 2009 - 04:14 PM
I understand you have got to be horribly upset and heartbroken over the whole thing in the first place, but just because your other vendors worked with you does not mean they all are obligated too.
now, if it was MORE than the deposit that you paid, like $ toward the balance, then heck yes you should be livid!!
Posted 17 May 2009 - 05:51 PM
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Posted 22 July 2009 - 05:33 PM
It's a shame about your deposit but just like every other vendor, company, retailer that asks for a deposit, it is always clear that in case of cancellation you will not get that deposit. A deposit is always used to ensure the vendor that while he/she has reserved a time slot for you, you will come through with the event. Otherwise, if they reserve their time for you and you don't show up that is business that is lost and could have been used by someone else.
To conclude, I was very happy with the end results. IF possible, you should still try to go to Puerto Vallarta and see about getting a small photo session with her. Puerto Vallarta is amazing and so is her work. The best photographer I could have asked for.
Posted 23 July 2009 - 05:25 PM
Posted 23 July 2009 - 11:19 PM
There were many threads on the forum that clarified the US goverments stance, and it was also clarified on the state departments website. Unfortunately there were many media outlets that hyped up the entire situation ( as they tend to do now for shock value) and provided erroneous facts saying that you could not travel. It was/is your responsibility to verify the information before you cancelled. So ultimately it WAS your choice to cancel as the US goverment never said to stay away from Mexico.
As for the complaint that it took days to return your call- did you consider that they probably received calls from all of their brides (plus grooms, parents of the bride & groom ect ect) - from all over the world and that they called you back as soon as they could. It was a time when initially everyone panicked. To call you back within a few days was actually very good customer service!
The vendor is definately with in their rights to keep the deposit. You should be glad that you had other vendors that were willing to work with you.
The other weddings that they turned down were likely between the time you reserved your wedding and when you cancelled.
You didn't ask for flexibility & understanding- you asked for a refund of a deposit you placed. Now you are trying to shame them on the forum to giving you back your deposits. And truly it doesn't matter if they gave the deposit to the other vendors -your contract was with them.
I also don't understand why they would keep calling you back- they stated their policy, offered to do another session and you refused. There is nothing more to say.
Sorry if this comes off harsh but they did nothing wrong or that they should be given a bad review or warning other brides to stay away from them from.
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