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Dreams425

Dreams425 Dreams Tulum Review 4/25/09

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Quote:
Originally Posted by jennyatk View Post
wow everything looked wonderful! You and your husband looked so relaxed in your pics! I'm glad everything turned out. I was wondering if you have any suggestion on what to do about the front desk issues. Should I talk to my TA and get a game plan. Because I know something will be messed up and it is just nice to be prepared. Thanks and again everything looked wonderful!
Quote:
Originally Posted by Dreams425 View Post
My recommendation is to speak with your Travel Agent about what is acceptable for you and what is not. For example my parents were not willing to sleep in a double bed and they thought they were booked in a king. So part of our problem was lack of communication from our TA. Just make sure you clarify with your TA and have them communicate it to the resort. Tell them you do not want any surprises upon check in. I would also take any confirmation emails from the resort to your TA if they will give them to you. Also keep in mind that even though our trip started off really rocky everything works out, hopefully by the end of the week it will seem far away from your thoughts :)
just a quick note about this topic. dreams does not guarantee types of beds (like king) UNLESS you book a room that specifically has king beds (like honeymoon suites). i tell all my clients if they MUST have a king bed then they better book the room that has the king beds. We can request certain bed preferences but that is just a request. Dreams is very accomodating so they will always try to satisfy their guests. If i have clients that really want a king bed but don't want to pay for the room with the king bed, i put the request in but also tell my clients that when they check in to remind the receptionist (nicely) that they requested a king bed.

they are NOT obligated to give you one so if you go in with an attitude of entitlement you probably lessen your chances of getting what you want.

it is too bad your TA told your parents that they were confirmed in a king bed because there really is no way to confirm it except to book the rooms with the king beds. I book ALOT with dreams and they always bend over backwards for my clients BUT even i don't promise that you will get your bed preference unless you pay for it.

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Quote:
Originally Posted by Tammy Host View Post
just a quick note about this topic. dreams does not guarantee types of beds (like king) UNLESS you book a room that specifically has king beds (like honeymoon suites). i tell all my clients if they MUST have a king bed then they better book the room that has the king beds. We can request certain bed preferences but that is just a request. Dreams is very accomodating so they will always try to satisfy their guests. If i have clients that really want a king bed but don't want to pay for the room with the king bed, i put the request in but also tell my clients that when they check in to remind the receptionist (nicely) that they requested a king bed.

they are NOT obligated to give you one so if you go in with an attitude of entitlement you probably lessen your chances of getting what you want.

it is too bad your TA told your parents that they were confirmed in a king bed because there really is no way to confirm it except to book the rooms with the king beds. I book ALOT with dreams and they always bend over backwards for my clients BUT even i don't promise that you will get your bed preference unless you pay for it.
Thanks so much for your input on this topic as it has got me quite worried. Does this apply to your preference of twin rooms versus doubles also. We have several people sharing that require twin bedded rooms (parents with children, friends rather than couples etc) and now im worried that we will have to go through all this at check in. Any further feedback on this would be appreciated. Sorry to hijack the thread... hijacked.gif

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Thank you for the post! This is the first time I have seen someone mention a DJ, so great great! Thanks again! Everything looked absolutely beautiful! Excellent job! :)

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Wow. Great review. Loved all the details.

 

You looked amazing and so happy. Everything seemed to have a special touch to it. I especially appreciated your bouquet. It was gorgeous. I can't believe you brought all your table linens and such!

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