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#1 Tiffiney01

Tiffiney01
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  • 266 posts

    Posted 15 October 2008 - 08:01 PM

    I HATE SPRINT PCS! THEY ARE ALWAYS OVER CHARGING & THEIR SERVICE SUCKS! I WENT TO MAKE A PAYMENT LAST MONTH AND THEY TOLD ME THAT I HAD A $200 DOLLAR CREDIT BECAUSE OF A PHONE I RETURNED SO I HAD $0.00 BALANCE NOW THEY SEND ME A BILL FOR $183.72 ARE YOU SERIOUS? I CALLED THEM AND THEY ARE TRYING TO TELL ME IT WAS A TEMP CREDIT WHAT THE HELL DOES THAT MEAN?? IN THAT CASE WHERE IS THE PHONE I RETURNED AND WHERE IS THE $200?
    Mr & Mrs Newby

    #2 JBinjour

    JBinjour
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    • 107 posts

      Posted 15 October 2008 - 08:21 PM

      Did you end your contract with them? Or, did you only return the phone? They may have charged you an early prorated termination fee. If you returned the phone after the 30 days, you are required to pay a portion of your phone usage. If your returned phone prior to the 30 days, you should not be charged for the phone (more info noted below).If you are a current customer, you should call their retentions department. Basically, when you dial *2 on your handset, you will hear the automated system. There you will either say cancel service or press whatever key that will bring you to cancellation of service. There you will speak to a retentions specialist and plead your case. I just want to stress to you that you must remain calm and speak to them very nicely. Simple explain that there are plenty of companies out there that would love your business, but you choose to stay with Sprint, because of their service and dedication to their customers. You wouldn't want to leave over a misunderstanding. You are so frustrated. You need a immediate resolution to this situation. They should be able to assist you with this situation. You might end up with a service credit and loyalty credit in the end too (as an added bonus).

      if you can't explain yourselfover the phone, or you may get frustated with them, or you don't get the resolution that you want from the retentions specialist. then you should also send an email to their ecare department. here's their email addresses:

      ecare2@cc.sprintpcs.com
      ecare3@cc.sprintpcs.com

      here are the direct numbers to the retentions department:
      866-881-9571
      877-766-7697
      877-851-1832

      Phone Returns:L
      Sprint customers will be allotted 30 days to return equipment, accessory and software accessory purchases to qualify for a refund as well as 30 days to cancel Sprint service without penalty – waived Sprint Early Termination Fee (ETF) – and qualify for a credit of the activation fee (when applicable). Easiest way is to call Sprint and exchange directly with them. You will receive a temporary credit until you send the old phone back.

      Hope this information will help you.
      "Love is like swallowing hot chocolate before it has cooled off. It takes you by surprise at first, but keeps you warm for a long time.'' ~Unknown

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      #3 syl1115

      syl1115
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      • 789 posts

        Posted 15 October 2008 - 08:36 PM

        Quote:
        Originally Posted by JBinjour
        Did you end your contract with them? Or, did you only return the phone? They may have charged you an early prorated termination fee. If you returned the phone after the 30 days, you are required to pay a portion of your phone usage. If your returned phone prior to the 30 days, you should not be charged for the phone (more info noted below).If you are a current customer, you should call their retentions department. Basically, when you dial *2 on your handset, you will hear the automated system. There you will either say cancel service or press whatever key that will bring you to cancellation of service. There you will speak to a retentions specialist and plead your case. I just want to stress to you that you must remain calm and speak to them very nicely. Simple explain that there are plenty of companies out there that would love your business, but you choose to stay with Sprint, because of their service and dedication to their customers. You wouldn't want to leave over a misunderstanding. You are so frustrated. You need a immediate resolution to this situation. They should be able to assist you with this situation. You might end up with a service credit and loyalty credit in the end too (as an added bonus).

        if you can't explain yourselfover the phone, or you may get frustated with them, or you don't get the resolution that you want from the retentions specialist. then you should also send an email to their ecare department. here's their email addresses:

        ecare2@cc.sprintpcs.com
        ecare3@cc.sprintpcs.com

        here are the direct numbers to the retentions department:
        866-881-9571
        877-766-7697
        877-851-1832

        Phone Returns:L
        Sprint customers will be allotted 30 days to return equipment, accessory and software accessory purchases to qualify for a refund as well as 30 days to cancel Sprint service without penalty – waived Sprint Early Termination Fee (ETF) – and qualify for a credit of the activation fee (when applicable). Easiest way is to call Sprint and exchange directly with them. Your new receipt will work perfectly for rebates as well. You will receive a temporary credit until you send the old phone back. You can now also exchange directly in any corporate Sprint store (see point 23 below for instore exchange step-by-step instructions).

        Hope this information will help you.
        That is a lot of information. You must work for Sprint. I have to say, I have been with Sprint since 1998 and have had very few problems. If I do, they always resolve them when I call.
        Sylvia

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        #4 Tiffiney01

        Tiffiney01
        • Jr. Member
        • 266 posts

          Posted 15 October 2008 - 08:43 PM

          Quote:
          Originally Posted by JBinjour
          Did you end your contract with them? Or, did you only return the phone? They may have charged you an early prorated termination fee. If you returned the phone after the 30 days, you are required to pay a portion of your phone usage. If you are a current customer, you should call their retentions department. Basically, when you dial *2 on your handset, you will hear the automated system. There you will either say cancel service or press whatever key that will bring you to cancellation of service. There you will speak to a retentions specialist and plead your case. I just want to stress to you that you must remain calm and speak to them very nicely. Simple explain that there are plenty of companies out there that would love your business, but you choose to stay with Sprint, because of their service and dedication to their customers. You wouldn't want to leave over a misunderstanding. You are so frustrated. You need a immediate resolution to this situation. They should be able to assist you with this situation. You might end up with a service credit and loyalty credit in the end too (as an added bonus).

          if you can't explain yourselfover the phone, or you may get frustated with them, or you don't get the resolution that you want from the retentions specialist. then you should also send an email to their ecare department. here's their email addresses:

          ecare2@cc.sprintpcs.com
          ecare3@cc.sprintpcs.com
          No i didnt end my contract... I pay them on the 15th of every month but every month its always something. I purchased the Blackberry curve in red but it was a defective device so I returned it way before 30 days and brought another one.... on my bill it showed that they charged me for both and they said once the other one I returned gets back in the warehouse they will credit my account..Cool I understood that so when I went to make a payment the automated service said there were no payments do at this time....I was kind of confused so I wanted to speak to to a rep, She explained that they received the phone and they credited my account which leaves me with a zero balance GREAT! So here comes the bill. So my question is what is a temp credit? where is my money? and where is the phone that you claim is in the warehouse?

          I will call again but tomorrow when I'm a little more relaxed and if I dont get the answer I want then I will send a email.
          Mr & Mrs Newby

          #5 JBinjour

          JBinjour
          • Newbie
          • 107 posts

            Posted 15 October 2008 - 08:59 PM

            LOL, I don't work for Sprint. I just learned their system. Plus, I received some help from another website. My DH is with Sprint too for many years. I was able to use some his knowledge. I used to have Verizon as a wireless carrier. Even with my employer's discount, it wasn't worth staying with them. Their service was amazing, but their customer service was horrible. They constantly wanted to nickel and dime me for everything. Plus, when they messed up my bill. They always turned the situation back to me.
            You should also include that you are loyal customer with an account in good standing. You can also mention that you've been with them for x amount of years.
            Honestly, this sounds like a retention specialist situation. I don't even both with their customer service reps., because they are useless. Sprint's retention department will usually do anything in order to keep your business. They might thrown in an additional loyal credit to your account for your time and annoyance with the situation.
            Good Luck!!
            "Love is like swallowing hot chocolate before it has cooled off. It takes you by surprise at first, but keeps you warm for a long time.'' ~Unknown

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            #6 Tiffiney01

            Tiffiney01
            • Jr. Member
            • 266 posts

              Posted 15 October 2008 - 10:26 PM

              lol I was going to ask if you worked for sprint as well. I will call them in the morning and I will let you know what happened.
              Mr & Mrs Newby

              #7 JBinjour

              JBinjour
              • Newbie
              • 107 posts

                Posted 20 October 2008 - 10:58 PM

                were you able to sort out your situation with sprint?
                "Love is like swallowing hot chocolate before it has cooled off. It takes you by surprise at first, but keeps you warm for a long time.'' ~Unknown

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                #8 DLyteful

                DLyteful
                • Member
                • 879 posts

                  Posted 21 October 2008 - 12:07 AM

                  I must add that I HATE Sprint. Canceling their service was the best thing I ever did! I now have Verizon it is MUCH better. Sprint has the WORST customer service ever.

                  ok, i'm done with my rant. Sorry girls.

                  #9 FoxyBride

                  FoxyBride
                  • Member
                  • 609 posts

                    Posted 21 October 2008 - 01:20 AM

                    I've had Sprint for 8 years and I haven't had many problems. I can attest thought if you do have a problem, always ask to speak with retention if you are getting the run around from the rep you are on the phone with. They will give you all types of service credits, I've even gotten phone upgrades.




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