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Beach Palace in Cancun???


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#221 cancun911

cancun911
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    Posted 27 June 2011 - 08:31 PM

    Amh77:

     

    As I was reading your post, my mouth was on the floor. I am very dissapointed to hear all of this (as you are) and now am very worried about the fee. 

    Its RIDICULOUS and unfair. Do you have the original quote in writing? (stating the guest pass was ok) If so, what were their reasons for not honoring it??

     

    I booked an outside photographer and was told that I needed to purchase a day guest pass for the photographer and assistant. I am going to be very upset if I get an email telling me about this displacement fee.

    I will definitely make some phone calls tomorrow morning and hope I can get some answers. I will keep you posted.

     

    Thanks!

     

    Liz



    #222 amh777

    amh777
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    • 117 posts

      Posted 28 June 2011 - 09:41 AM

      Hi Liz--

      After I sent the current WC the document the prior one had sent with the harpist fee, she agreed to lower it back to the original fee. I do have the original email that the first WC sent me where I had asked them to waive the outside vendor fee he said that the resorts usually dont allow outside DJs but if he comes with me then I will need to pay the guest pass fees and will have them there "at my own risk"... so in so much broken English I interpret this to mean-- I can waive it but you have him perform @ your own risk and have to pay guest pass fees for him and anyone who comes with him. I sent that email to my WC but I havent heard back from her yet... I'm hoping they dont spring that fee on me b/c less than a week out, I dont have an extra $300+ to pay for that fee as I have seen others get it waived.  I've pasted the exchange below-- let me know if you read it to mean the same thing.

       

      2)      Can I get permission to book an outside DJ? This is the question I had been asking my Miami coordinator for months. I had heard from other brides on the bestdestinationwedding.com forum that sometimes the outside vendor fee can be waived.  Based on my prior living hell with trying to get a response on this from Lauren Negrin (who even claimed her email crashed so she could not answer me for a month...) , I hope that the fee can be waived.   
       
      Regarding to external vendors or companies usually the resort do not allow to do this, however if you want to bring this person with you, there is an additional charge for each one person than come with him (88 USD PER DAY PASS ) and is under your own risk.
       
       


      #223 amh777

      amh777
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      • 117 posts

        Posted 28 June 2011 - 05:04 PM

        So this is what my WC is telling me re: the displacement fee...

         

        That Is correct, if you will use your own DJ you will pay $88.00 USD per person, however I’m talking about the displacement fee that covers the use of electrical power, table set up and linens for the table. The $88.00 USD that Mario comment you is only for people (outside vendors)

         

        As you mention before you are a frequent visitor of www.bestdestinationweddings.com Below please find the proved that we charge $250.00 USD per Audiovisual equipment, plus $88.00 USD per person. This is the link. http://www.bestdesti...resort-weddings

         

         



        #224 saundramichelle

        saundramichelle
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        • 11 posts

          Posted 29 June 2011 - 07:02 PM

          Hi ladies!

          I will post a full review in the next few days, but my husband and I just returned from our June 18th wedding at Beach Palace, and I wanted to try to set your minds at ease if possible.  I'm sad to read that some of you are having problems.  I have to say that our wedding was 10X more perfect than we ever would have imagined.  I also got really frustrated with my WC right before the wedding, but seriously you guys, as soon as we got there and had the time to sit down with her and figure everything out, it was really easy.  I was sure to always be very nice to her but to (gently and kindly) let her know if I thought something was unfair to us.  We had settled on almost every aspect of the wedding/reception before we left, but honestly I think we changed every single thing once we got there, with the exception of the ceremony time and location.  Our WC, Suzette, totally came through for us in the end, and we tipped her well when we left and will be sending a thank you card to her for making everything so easy.  I know it's easier said than done for me to say not to worry, but it will all work out in the end and be a fantastic wedding when all is said and done.  The resort is gorgeous, the view from the sky terrace is breathtaking, and every staff member we met went out of their way to make our trip great.  I'm putting a couple of our (non-pro) pics in this post, but if you want to see more you can email me directly at saundraptak (at) yahoo (dot) com.  Good luck, and just try to relax...your day will be amazing!

           

          Ceremony Setup.jpg

           

          After the ceremony and champagne toast, waiting for pics to be done

          Waiting for Pics 2.jpg

           

          Hope it helps!



          #225 cancun911

          cancun911
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          • 25 posts

            Posted 05 July 2011 - 10:42 AM

            Saundramichelle:

             

            First and foremost: Cogratulations!!

             

            Thank you for your post. I feel better now. I can not wait until I read your full review! 
             

            Originally Posted by saundramichelle 

            Hi ladies!

            I will post a full review in the next few days, but my husband and I just returned from our June 18th wedding at Beach Palace, and I wanted to try to set your minds at ease if possible.  I'm sad to read that some of you are having problems.  I have to say that our wedding was 10X more perfect than we ever would have imagined.  I also got really frustrated with my WC right before the wedding, but seriously you guys, as soon as we got there and had the time to sit down with her and figure everything out, it was really easy.  I was sure to always be very nice to her but to (gently and kindly) let her know if I thought something was unfair to us.  We had settled on almost every aspect of the wedding/reception before we left, but honestly I think we changed every single thing once we got there, with the exception of the ceremony time and location.  Our WC, Suzette, totally came through for us in the end, and we tipped her well when we left and will be sending a thank you card to her for making everything so easy.  I know it's easier said than done for me to say not to worry, but it will all work out in the end and be a fantastic wedding when all is said and done.  The resort is gorgeous, the view from the sky terrace is breathtaking, and every staff member we met went out of their way to make our trip great.  I'm putting a couple of our (non-pro) pics in this post, but if you want to see more you can email me directly at saundraptak (at) yahoo (dot) com.  Good luck, and just try to relax...your day will be amazing!

             

            Ceremony Setup.jpg

             

            After the ceremony and champagne toast, waiting for pics to be done

            Waiting for Pics 2.jpg

             

            Hope it helps!



             



            #226 cancun911

            cancun911
            • Newbie
            • 25 posts

              Posted 05 July 2011 - 10:45 AM

              Amh777:

               

               

              I understand now. There is no way around it! Btw, I finally got in touch with my wc (Suzette). I emailed her last week asking her several questions so lets see how long before she replies.
               

              Originally Posted by amh777 

              So this is what my WC is telling me re: the displacement fee...

               

              That Is correct, if you will use your own DJ you will pay $88.00 USD per person, however I’m talking about the displacement fee that covers the use of electrical power, table set up and linens for the table. The $88.00 USD that Mario comment you is only for people (outside vendors)

               

              As you mention before you are a frequent visitor of www.bestdestinationweddings.com Below please find the proved that we charge $250.00 USD per Audiovisual equipment, plus $88.00 USD per person. This is the link. http://www.bestdesti...resort-weddings

               

               



               



              #227 saundramichelle

              saundramichelle
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              • 11 posts

                Posted 05 July 2011 - 05:01 PM

                Cancun911-

                 

                Suzette was my WC...be patient with her.  She runs around that resort all day when she's there.  Most of the emails I got from here came in around 11 or midnight, which I would guess is the end of her day.  She gets to the resort around 9:30 or 10 every morning, and I don't think I ever just saw her relax.  Also, Mondays are her day off, so don't expect to her from her on Mondays.  :)  She's very thorough and did a great job for us....good luck!



                #228 alysam4785

                alysam4785
                • Jr. Member
                • 176 posts

                  Posted 05 July 2011 - 05:25 PM

                  Saundra I can't wait for your review either. It always nice to see someone's full review of their beach palace wedding. Especially a recent one! Thanks you!



                  #229 saundramichelle

                  saundramichelle
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                    Posted 05 July 2011 - 07:10 PM

                    I promise to have my review done this week...we got our pro pics in right before leaving town for the holiday, and I want to get them loaded on my computer so that I can include some of them in my review.  It would be done, but our photog gave us 919 pics (919!!!), so I have a whole heck of a lot to go through and label so I can use them for you ladies!!



                    #230 alysam4785

                    alysam4785
                    • Jr. Member
                    • 176 posts

                      Posted 06 July 2011 - 12:37 PM

                       919 pictures isn't a bad problem to have haha! I'd love for my photographer to give me that many. More memories of the best day!




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