Ok ladies. Im finally getting time to post my review. Im posting it on here, but I also posted it on the ASP review section. Hope its helpful...
Firstly, I have to say that this was the best hotel I have ever stood at. It was beautiful and the servers were the nicest and most accommodating people I have ever encountered.
We arrived 4 days before the actual wedding and Im glad we did. We were so busy handling wedding stuff that I probably only got a half day to rest and enjoy the resort during the day. Between meeting with our wedding coordinator, Wilma and the DJ and OOT bags, and welcoming guests and it was a little hectic, but definitely worth it.
We arrived on Monday and on Tuesday Wilma set up our meeting. During the meeting, she went over every little detail from the welcome dinner to reception. She showed us pictures of the different floral arrangements, bouquets, boutonni¨res, menus etc. If you havenâ€™t chosen all the details before you get to Mexico, donâ€™t worry about it. You can literally choose everything during your meeting. I had already purchased vases, tea light candle holders, and L.E.D tea lights. All I needed was cally lilies. She originally quoted me $90 for 20 flowers. Once I told her I could get each flower for $2 a piece back in the states, she called the florist and they came down on the price. We also negotiated the price on the boutonni¨res and bouquets for the 5 bmâ€™s. In the end we paid $60 for 20 cally lilies, $25/ea boutonni¨re and $35/ea bouquet. The bouquets were very pricey for their size, but either way we still saved money. Wilmaâ€™s only concern was to make sure we were happy with everything. Every question we had and every request we made, she made sure we were happy. She definitely takes her job seriously. We were there for 2 weeks and every time we saw Wilma, she was running around. I know one of my concerns during the wedding planning was lack of quick responses from the coordinators, but now I understand why. They stay busy all day! There were times where Wilma was still working at 10pm.
Thursday, the day before the wedding, we had our welcome dinner. Wilma recommended us the Spa Terrace which is one of the huts on the lagoon not far from the Spa side pool. She even added pink lighting on the outside poles to help with decorations, which I absolutely loved! The Spa Terrace was great; however, it was extremely windy! Girlâ€™s dresses were flying up everywhere and liquids were flying out of our cups. It was actually funny how we all handled the wind. Eventually it died down and we were able to enjoy the party a little more. We rented the Ipod docking station for music and the tech who was handling the music was ok. He really didnâ€™t follow our directions on which songs to play, which was a little annoying. Nonetheless, we all had a blast. We ordered the Italian menu for our buffet and it was awesome! I wasnâ€™t a huge fan of the Italian restaurant so I was skeptical, but I definitely was proved wrong. Everyone loved the food! Afterwards, we all went to the disco for some more fun. Before midnight, my fianc© and I split up and I went to the Spa side to stay with my sis and MOH and he went to our room on the Cove for the night.
I hired Fernando for a make-up and hair trial and he was awesome!! He was so nice and was funny. He listened to what I wanted and delivered. He did my make-up as well as my MOH. Everybody was complimenting us all night long!
I had scheduled an appt for all the girls including moms, bmâ€™s and hubbys 2 sisters at 9:30 for massages and 10:30 for mani and pediâ€™s. We all had the 50min holistic massage and mines was ok. It was relaxing, but Iâ€™ve had better massages. Some of the bmâ€™s shared the same opinion as me and some enjoyed their massage, so I guess it just depends on who you get. At 10:30 we went to the salon to get our nails done and the ladies were very accommodating. They got us in and out very fast. I wasnâ€™t extremely happy with my French manicure. The next day it had already started to chip L
By noon we were all in my sisters room waiting for the make-up artist and hair stylist come. As soon as they arrived they started on the girls. Fernando couldnâ€™t come to do my make-up, but he sent his teacher and he did an awesome job as well.
By 2:00. the photographers were in the room. I hired Adrian Herrera and let me just say, he was the best decision ever! Ill get to him a little later. When they arrived I hadnâ€™t started my make-up or hair so he took pics of my dress, shoes and bmâ€™s. He then went to the Cove for a few minutes and took pics of the guys getting ready. By the time he was back, I was getting make-up done so he got a few â€œgetting readyâ€ shots of me. We ordered room service for us and the photogs and stylists. We probably ordered almost everything on the menu along with 2 bottles of champagne.
At 3:00, my girls were fully dressed and helped me get my dress on. At 3:30 they all left to go to the Coba Gazebo. My dad came to the room and we waited for Wilma to come with his boutonni¨re, my bouquet and the horse and carriage. At 4pm she still wasnâ€™t there. Around 4:05 or so she came and said some of my guests were late to the wedding and she delayed getting me because she wanted to wait until everyone was seated. I definitely wasnâ€™t happy about that, but that was something I took up with those guests. I purchased the Diamond package, which comes with the photographer so he and the video guy came with Wilma and took pics and recorded me and my father. The horse and carriage was great! I loved it. My dad even starting crying and Iâ€™ve never seen him cry!
We pulled up to the end of the stairs and I can hear all my guests cheering for me as I stepped down from the carriage. There was a big group of people eating at the Mundaca restaurant and they were all cheering also as I walked the long path to the gazebo. We had the harpist play and as I entered the gazebo I didnâ€™t recognize the song being played. Later my guests told me, she didnâ€™t play any traditional wedding music. I was disappointed by that because I did ask for traditional wedding music. Anyways, the ceremony was beautiful! The decorations were so pretty. We did a symbolic wedding so the judge opened up the ceremony with a prayer. The ceremony was definitely religious and we both liked that a lot. We did the sand ceremony, which was nice. The whole ceremony probably lasted 20min. It seemed like it went too fast. The judge pronounced us as husband and wife and when we kissed, fireworks went off in the background. I highly recommend the fireworks.
As soon as we walked out the gazebo we had our first champagne toast and we thanked everyone for coming. We then went to take group and solo pics. Adrian was great with his directions. His vision is so creative! The resort photographer just followed along in Adrians footsteps. He didnâ€™t do a very good job. As we were taking pics, our guests were at Pandero Terrace enjoying and international horâ€™dourvres and the Mexican trio. We totally missed our 90min cocktail hour because we were taking pics, but I know the pics were definitely worth it.
Reception at the Solarium began at 6pm so at 5:45 my girls and I went to my MOH room so they can help bustle my dress. That ended up taking 45min! I was so late to the wedding lol Once I was ready, we started the party! We were introduced, had all the first dances and then partied a little before food was served. We ordered the Caribbean menu and it was really good. Everybody went up for seconds and some went for thirds. After dinner, we partied more and had lots of Tequila shots. JWe took a few minutes with Adrian to take more pics. When we came back we got all the wedding traditions out the way like the cake cutting, garter removal/toss and bouquet toss. Let me also say, the cake was delicious!!! We got tres leche and strawberry and it was soooo good!
We rented the ipod docking station for the reception as well and again, the same guy was a disappointment. He didnâ€™t play the songs that were in the â€œwedding fileâ€ instead he played all the songs from the welcome dinner. We had to keep redirecting him. It wasnâ€™t an issue my guests noticed. They were all dancing all night and were really enjoying themselves. We also purchased some Cohibas and Wilma set up an area where the guys can smoke them. All the guys really enjoyed that. The servers were the best! They made sure no ones cup was empty and every time I went to the bar they asked me, â€œhow many shots?â€
At 10pm the reception was over and I had my Moh go and collect my champagne glasses, cake topper and centerpieces no one wanted. While she was doing that, we all headed to the disco. We had a blast, until 2 of the bmâ€™s got crazy drunk so we ended our night at about midnight. We had one of the bellmen take us to our room on the Spa side because my feet were killing me. I definitely recommend bringing flats!
All in all, the wedding was fabulous!!! I had the best time ever! Wilma did an excellent job in preparing everything for me and helped make my day perfect. Just to add also, Pandero, Coba and Solarium are all within a few feet of each other. This was perfect for my guests because they didnâ€™t have to walk very far to get to all the wedding festivities.
Now to the hotel reviewâ€¦
I have to say that the servers were all great!!! They are there to treat you like royalty. Atleast thatâ€™s how I felt. We had no issues with any of the servers. However, some of the public relations people and the people that handle reservations were another story.
I made spa and salon reservations for my 5bmâ€™s, 2 mothers and my 2 SILâ€™s. I had confirmation regarding the reservations before I got to Mexico. When the girls arrived, they all went to the spa desk to confirm their appts and some of the girls reservations were somehow lost. Supposedly there was no record. Then some girls had to pay a difference of $23 because the services equaled out to $173 and the max promotion credits each person can use for spa was $150. They would not budge on that. Lost reservations seemed to be something that just kept happening all weekend long for my guests.
The food was great!!! Breakfast and lunch were buffet style and it was delicious everyday. The sit down restaurants were for the most part good too. The only negative to the restaurants is that service is very slow. We went to dinner at 7 every night and every night we were at dinner till atleast 9:30 or 10. We did have atleast 6-9ppl at dinner with us each night, which may have slowed down the service, but regardless, it was extremely slow. We ate at every restaurant except the La Huerta, I want a big fan of their menu. Mundaca, in my opinion, was the best restaurant. The steak was perfect! We ate there about 3x.
Well, all I can say is that they really hype you up with the $1500 credits and its really for nothing. Yes, you can go swimming with A dolphin, visit the ruins and go zip lining, but really its just a bunch of hype. They gave us so too issues with reservations, confirmations etc. We spent too much time fighting with them. Hardly any of my guests used all of the $1500. All the excursions were corny except for Chichen Itza (Mayan ruins). Swimming with the dolphins was nice, but you only get to swim with one dolphin and do one trick with them, while other groups are swimming with 2 dolphins and doing atleast 2 tricks. And, you canâ€™t take pics while youâ€™re with the dolphin. They have their own photographer and once youâ€™re done, they offer you all the pics they took for $250! Zip lining was not really that fun. It was really slow. Some of my guests did the romantic lobster dinner for 2 and said they could have done without it. The dinner wasnâ€™t private like the hotel makes it seem like it is. Some guests used their credits to buy wine at dinner or take professional pictures around the resort. But really, its hard to use up all the credits.
FYI about the credits: if youâ€™re staying on one side of the hotel and then switch to the other side, you will lose all credits you had remaining. For example, we were staying on the Cove side from Monday night until Friday. We received $750 in credits and when we switched to the Spa side, we had $240 remaining because we had booked excursions. Once we checked in to the Spa side, we received an additional $1500 in credits because we were going to be staying there for 9 nights. We were told before we got to Mexico that we will receive $2250 in credits, which we did get, but we were never told that the $240 would be lost once we switched sides. We were planning to use credits for the wedding package so it took us by surprise when we didnâ€™t have enough credits to cover the package. It took the hotel 4 days to refer us to the right person to help us resolve the issue. Finally, Bernadette from accounting helped us and let me just say, she was awesome!! So friendly and helpful. She gave us back the $240 and we were able to payoff the package. J
Please save all confirmation numbers, emails etc when dealing with the hotel. I had to learn the hard way.
Two of my guests complained that items were stolen from their room. $60 was taken out of a guests wallet and also a girlfriend claims her Prada glasses were stolen from her room. The hotel did nothing to help them out. All they said is they are not responsible for lost or stolen items. So basically, USE the safe. If something goes missing and you didnâ€™t use the safe, the hotel wont help you.
Besides the reservation desk workers and the stolen items, we had an awesome time. The ceremony and reception were perfect and the hotel was gorgeous! I would recommend ASP to future brides for sure. We stood for 13 nights and we were never bored. The poolside entertainers were so funny and entertaining, the lagoons were beautiful and definitely made up for the lack of beach and the property is one of the most beautiful properties I have seen. They have monkeys, iguanas, crabs and small lizards roaming around. Everyday you find something new.
I hope this review was helpful.
Good luck to all the future brides. J