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Azul Sensatori Brides - POST HERE!


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#19251 sarahjayne07

sarahjayne07
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  • 38 posts
  • Wedding Date:January 21, 2017
  • Wedding Location:Azul Sensatori Mexico
  • LocationDallas, Texas

Posted 31 October 2016 - 10:10 AM

@Sweetness14 yeah it was an intense email...and a low blow too. Empty threats I'm sure but it still was not fun to receive



#19252 Berg999

Berg999
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  • 21 posts

    Posted 02 November 2016 - 12:40 PM

    Can someone copy and paste the email on here or PM it to me??? Im curious as to what it says...I got married at Karisma's El Dorado Maroma almost 2 months ago and used Katy/Love and Lace to rent decor from..just curious what Karisma is saying....



    #19253 murmel

    murmel
    • Resort/Area Ambassadors
    • 1,408 posts
    • Wedding Date:January 24, 2011
    • Wedding Location:Azul Sensatori Mayan Riveria

    Posted 04 November 2016 - 12:12 PM

    @kat5849

    Welcome! This forum is amazing resource to help plan. Azul does have a great kitchen which is willing to arrange special foods for dietary restrictions. (we had some with nut allergies and a vegan). I realize it's not the same, but the chefs took their time to find things to make everyone happy.

    Please read the official forum for other tips and info about the resort.

    www.bestdestinationwedding.com/topic/72018-official-azul-sensatori-thread/


    Married my best friend on January 24, 2011 at Azul Sensatori! :wub:

     

    Ambassador for Azul Sensatori and Karisma resorts

     

    Official Azul Sensatori thread:

    http://www.bestdesti... azul sensatori

     

    Recommended Travel agency: Wright Travel

    http://www.wrighttravelagency.com/


    #19254 jmp403

    jmp403
    • Newbie
    • 38 posts
    • Wedding Date:November 16, 2016
    • Wedding Location:Azul Sensatori
    • LocationCanada

    Posted 08 November 2016 - 09:54 AM

    Can someone copy and paste the email on here or PM it to me??? Im curious as to what it says...I got married at Karisma's El Dorado Maroma almost 2 months ago and used Katy/Love and Lace to rent decor from..just curious what Karisma is saying....

    Here is the one I got:

     

     

    We hope this email finds you well,

    We would like to inform you about some non-authorized vendors that we have detected in our properties and the actions that we will be taking in relation to this matter.

    We have received notifications from former brides about vendors who are having decoration up for sale. We have identified these non-authorized vendors  and we are also aware of the various social media platforms where they are advertising their services. We have completely recognized all the decoration items as well as the boxes or suitcases where such decoration is in. We have detected how they usually request our hotel guests to pick up such decorations off property in order to avoid being exposed. As a company, our policies do not allow any of these vendors as their business activities are irregular. In addition, these vendors are illegally selling products and avoiding governmental fees and taxes. The guest purchasing this items are as well incurring on braking the law.  For this reason, we must notify all our clients that we will charge an $800USD fee for such decoration (lanterns, signature stationaries, flowers, etc.) once we detect them in our properties. The fee will also apply in the case of makeup artists, photographers, or any other vendor that provides a service that has not been previously notified to us, and the hotel will also reserve the right to refuse admission.

     
    Thank you for the bonds of trust we have built together and for choosing Azul Sensatori Hotel by Karisma for your Destination Wedding.

     Please do not hesitate to contact us for any questions or comments.

     

     

     

    Although I think that their email was pretty intense and that it could have been worded in a much more professional way, but I do understand why they sent something. They are very clear about their approved vendors and their outside vendor fees, and Love & Lace is an outside vendor. It was great that people have been able to get away with it until now, but it really was only a matter of time until resorts started to catch on, especially when they see the exact same decorations week after week. I was thinking about going with Love & Lace, but I ended up being able to bring my own stuff for close to the same price, plus I can sell it when I get home to recoup some of the cost. Yeah its a lot of stuff to take on an airplane, but there is no risk that you will get caught cheating the system and end up paying a huge outside vendor fee. I dunno... I can see why everybody is frustrated because renting from Katy is more convenient than bringing your own stuff and cheaper than the resorts rentals, but from a business perspective I totally understand that they have policies in place for a reason and I don't think we can fault them for enforcing policies that we were all aware of. 


    Edited by jmp403, 08 November 2016 - 09:57 AM.


    #19255 Sweetness14

    Sweetness14
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    • 51 posts

      Posted 08 November 2016 - 07:07 PM

      Thanks @JasminMattPhoto and @LRosario. I'm still weighing the prices between two photographers and decided to go with Maya Floral for my flowers. It's been about 3 weeks and I haven't heard back from Katy at Love and Lace so I may have to carry my own items from NY.




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      #19256 LRosario

      LRosario
      • Newbie
      • 62 posts
      • Wedding Date:June 25, 2016
      • Wedding Location:Azul Sensatori Riviera Maya, Mexico
      • LocationChicago

      Posted 08 November 2016 - 07:13 PM

      @Sweetness14
      I'm sorry you haven't heard back from her. She's usually really good about getting back to people. She's probably real busy. Try PM'ing her on Facebook, that's how I contacted her.

      RoMo2016


      #19257 jmp403

      jmp403
      • Newbie
      • 38 posts
      • Wedding Date:November 16, 2016
      • Wedding Location:Azul Sensatori
      • LocationCanada

      Posted 10 November 2016 - 11:37 AM

      Thanks @JasminMattPhoto and @LRosario. I'm still weighing the prices between two photographers and decided to go with Maya Floral for my flowers. It's been about 3 weeks and I haven't heard back from Katy at Love and Lace so I may have to carry my own items from NY.
      Sent from my iPhone using Tapatalk



      I had communication issues with Katy too. I literally waited over a month for replies. I ended up being able to bring my own stuff for around the same price, it is just a pain in the butt to get it down there.

      #19258 Sweetness14

      Sweetness14
      • Newbie
      • 51 posts

        Posted 10 November 2016 - 12:19 PM

        @jmp403 yea I'm not going to contact her again. I decided to bring my own items down that I was going to ask her about as well.


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        #19259 sarahjayne07

        sarahjayne07
        • Newbie
        • 38 posts
        • Wedding Date:January 21, 2017
        • Wedding Location:Azul Sensatori Mexico
        • LocationDallas, Texas

        Posted 10 November 2016 - 01:41 PM

        Can anyone tell me where the sky deck is? I'm trying to map out our locations of everything for a welcome booklet but I can't figure out where the sky deck is on any maps.



        #19260 amyzig2

        amyzig2
        • Member
        • 75 posts

          Posted 10 November 2016 - 02:53 PM

          Can anyone tell me where the sky deck is? I'm trying to map out our locations of everything for a welcome booklet but I can't figure out where the sky deck is on any maps.



          I believe it is the roof of bldg #1


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