Originally Posted by TLGnhci
Just curious if any of you have gotten an explanation on how the B&G stay free promo works. I just emailed Carolina to check. My TA had said it is based on whichever number of nights is most prominent in your rooms, but the contract makes it seem like whatever is the lowest amount. Most of our guests are booked at 4 nights with some others at 3, 5, and 7 nights. So, I'm hoping we get at least the 4 night figure back at the end, not just the 3 since that ones the lowest. Hmmmm
My TA told me that it's based on the lowest class room that anyone in your group gets. For me it was 3 nights in a Jacuzzi Jr. So the credit was the price per person times 2 for 3 nights in a Jacuzzi Jr. suite MINUS the taxes and transfers (even though I only had 4 out of 50 people stay for 3 nights in a jacuzzi jr). I was told that it is issued as a refund, not as a discount towards your room (but I believe another bride said she was able to use hers for a room for her photographer.)
WHATEVER YOU DO MAKE SURE YOU GET IT IN WRITING AND ON YOUR CONTRACT!!!! I've been going back and forth with dw.com regarding this promotion since I got back from my wedding on August 5th! When I got home, after going back and forth with my TA for over a month she told me that since it wasn't written into my contract I wasn't eligible for it. So I ended up going to management and had to send them all the emails between me and my TA and finally last Friday I was told that I would be issued the refund. I still haven't gotten it yet. They said I should have it by the end of this week or the beginning of next week. So if I don't have it by next Wednesday, I guess I'll be back on the phone.