| Originally Posted by jesmcan |
Hi Lisa not at all I am flattered
So just un update on the Royal I'm sorry but I have to vent
So I have been trying to cancel my reception and get someone to confirm this for me. It has been over three months that I have been trying to do this. I want something and writing and to make sure that I dont get charged for it. Never heard from Angie ever. Than I got passed on to a woman named Carol Cohen. Not only was she so rude on the phone but she proceeded to tell me that Angie has been so busy and everyone has so much to do since Kimberly quit. I wanted to say if I worked with you I would have quit to.
Anyways I finally contacted my TA Jill and told her I am going to cancel the entire thing unless I get someone who knows what they are doing. Thank god for Jill she really keeps me sane. Well now I am working with only Zulma who I feel bad got passed all my stuff just because the US office can't do their job. I know she is so busy there, every day there are weddings.
This is what I wrote to Carol verbatum
We just spoke on the phone. See the e-mail below I sent last Wednesday. Also I would like to know if there is someone higher up in your office? I can find out from my Travel Agent but I thought I would check with you first. At this point we are really considering canceling. I would like to speak with someone about this and someone that can help me.
I understand you guys are very busy and it seems over whelmed. However I am really appalled at the level of customer service. We have 100 plus guests coming and I am no longer confident that the Royal can meet our needs. There is no excuse for sending six e-mails and leaving four voice mails and still not having anyone get back to me.
In addition there have been several changes in fees and the rates. I have asked several times to get something in writing to confirm that I am locked in. I have never received a contract or anything in writing."
Do you guys know she had the nerve to pass my e-mail onto Zulma and said this (I am copying and pasting this), "can someone take this over. we have answered 1000 questions and they are still coming and she is now not happy with our not answering fast enough.pls contact her and answer this lot of questions."
She can't even spell or write correctly - and here are my 1000's of questions lol
Since we are changing to the Free wedding would the only charge be the $10 per person for real guests for the cocktail hour?
How many food choices are included in the cocktail hour and does the $10 per person also include open bar?
What is the price for kids for the cocktail hour?
How long does a legal ceremony last?
We have our own photographer and before it was $100 fee for him. Do we still have to pay this fee to have him at the resort for just the ceremony and cocktail hour?
What level room do we need to stay in for 5 night or more in order to have the judge included for our ceremony?
Right after the cocktail hour we will be going next door to Kool Beach Club with all our guests for our reception. Since we are already paying for the mariachi band can we have them walk with us over to our reception location?
After we put a deposit and made our selections last July we still have never received a contract or anything in writing from your office.
Now that we have 100% solidified our plans I would really appreciate it if I could get all this in writing from your office and a formal contract.
Ok so maybe it was a lot of questions but 1,000's and isn't this what your job is?? I'm so sorry ladies to vent like this but I just had to. I don't even know what to do anymore. At this point I wish that we did not have people booked at this resort including ourselves because I would have never stayed
And now reading the latest review of a wedding there about the issues with the prices. Who wants to deal with that on their wedding week? Let me tell you I don't.
On a postive note I am getting my dress this weekend sorry again to vent like this but thank god for you ladies. Thanks for listening and all your support.
I can tell you that when I spoke to Angie on the phone a while back she told me the legal ceremony was about 15-30 minutes depending on if you wanted to say your own vows and if you wanted to do a sand cermony or something like it. But without those things she said it was only about 15 minutes long. Hope that helps