I'm going to scream or cry or both!
Posted 21 February 2008 - 04:26 PM
I am irate for you. I hope they abide by the $35 pp rate if not I hope they negotiate in giving you more for your money.
How many guests did you send the invites too? Is staying there but having wedding/reception elsewhere nearby an option you would consider?
Posted 21 February 2008 - 04:27 PM
| Originally Posted by ticia277 |
Now, I'm getting scared. Dreams had the wrong date for the wedding? I booked my wedding directly with the hotel through their coordinator, Grisel, and I tell you I'm printing ALL of my emails and confirmations from her. Because I will FLIP if I get there and there is a mixup.
Posted 21 February 2008 - 04:34 PM
There is no specific yes/no from either coordinator in any of the e-mails though there was verbal confirmation. She took everything over the phone. However, I make reference to the wedding date and time in every single e-mail. They all say This is Erin, CSA, June21, 4:00 pm. I feel like at some point if my reservation was not there she could have said, hey I don't have you in that time slot on that day, etc.
And, I talked to her on the phone yesterday to confirm. That was the first time she EVER mentioned I was not on the schedule. SO I re-submitted all info and my credit card number. So she had the info yesterday. But I guess she tried to charge it today and had a problem with the number and while all of this was taking place, the other couple took my spot!
Posted 21 February 2008 - 04:51 PM
Posted 21 February 2008 - 05:47 PM
Posted 21 February 2008 - 07:15 PM
They have a fantastic resort, beautiful location and the onsite staff is fantastic but....their internal accounting leaves a bit to be desired and I will only book them through certain tour operators so that I know my clients will not encounter any accounting headaches. I booked directly once as they had pricing available earlier than my suppliers and my couple was anxious (yes, it was a DW!). The sister & her husband was going and they charge her debit card- 2X as much! When I called in to get it fixed they charged again-2X as much. caused all sorts of havoc with the accounts, they didn't want to take responsibility and wouldn't even offer an apology. I was flipping-the couple were even more so as there was over $400 in overdraft fees> After hours and hours on the phone all the way up the chain of command I got it fixed, plus the fees and a letter of apology and a $100 spa credit for both her & her sister
I hate to hear that the other WC is gone- she was fantastic and really took care of her brides!
As I said- I love the resort and wouldn't hesitate booking a bride there (i've booked many weddings/vow renewals with Couples) but I just know to use a supplier as opposed to going direct!
Good Luck and I really hope it all works out!
Posted 21 February 2008 - 11:39 PM
Posted 21 February 2008 - 11:47 PM
They "found" our room reservations. But you have to schedule weddings and rooms separately. I went through and printed all e-mail correspondence and typed a "speech" with points I want to bring up. I just couldn't handle anything today because I was so mad I was shaking!
The on-site coordinator is still there, Tamekia, I'm dealing with the state-side coordinator, Debbie.
I plan to give her supervisor/director of customer relations/president, the highest person I can find on the totem pole and get this resolved tomorrow! My wedding is 4 months from today!
We aren't booked through them directly Tammy, we are going through my travel agent who used Northwest Vacations. I have issues with them too but none as huge as this! I was going to PM you to see if you had any particular advice or contact person.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users