Dedicated2Us

I am not at all surprised. Just trying to get them to take the deposit was a mission!! After 2 months of trying to get a hold of Suzanna, my fiance and I decided it best if we just went with another resort that wouldnt turn down our business. On the other hand, Moon Palace was our 1st choice! lol...good luck!!

Quote: Originally Posted by Shoesiesluvr Hi girls! I actually posted something similar to this on the other thread regarding the Royal Cancun and I am actually floored with all the negative feedback everyone is leaving behind. Im not calling anyone a liar here but since we booked our wedding in November 2009 we have had nothing but great experiences with our WC. We did have the minor issue of Kimberly leaving(fired?) in January where there was a time our emails were not responded, but all it took was a call. My FI (who is the one who is mainly in contact with out WC then Kimberly and now Julie) wanted to know what was going on with Kimberly and Julie explained and apologized for everything and took us as her client right on. Besides that we have never had an issue with communication, my FI emails our WC just about every single day about 8 times a day and our emails ALWAYS get a response. Im sorry to you girls that this has happened to, I just wanted to shed a little light on this situation. If anyone would like any additional information that I might have, I would be more than happy to pass it along! Have a good one girlies! Do you mind me asking who you are dealing with now? Was it Julie? And is this person working from the office in Michigan or she is actually in Cancun? Thank you

hmm...i was dealing with suzanna...wonder why everyone keeps leaving?

awesome review!! VERY HELPFUL!

I tried for 2 months to put down the deposit for our wedding. My emails went unanswered, phone calls un-returned so I ended up sending them a final email asking them not to charge my credit card (because i had sent them all the forms with my info TWICE!) and surely enough I got a response. If that is any indication of what there service will be like, with something as little as taking a deposit, then I dont want to imagine what it will be like with the details of my wedding. I am frustrated with their service, not to mention I have to find another location for our wedding, and I dont understand why they would turn down business ugh!! I guess there was a reason why I couldnt find any info about them on the internet....

i also feel like the time in between emails can be lengthy so I just call Suzanna in Michigan. That always seems to be the fastest way to have my questions answered. I too go back and forth, but it is only one time (hopefully) that we get married so why not get what your paying for. GOOD LUCK TO ALL OF US!

Congrats!! Im a 2011 bride, and there is nothing wrong with wanting to plan ahead...you only get married once (hopefully) and you do want this day to be perfect!! Time flies ladies, and before you know it, the big day will be here...

i like #2 best.

hahahah thats so awesome!!! great job!

how about shot glasses?

love this thanks for sharing!

thats a very cute idea!! great job!!

Quote: Originally Posted by jthrasher here's one of my favorite funny wedding photos from a few years back. I caught the priest checking out one of the bridesmaids... well... I have some other pretty funny ones too I'll try and dig up. I caught a couple of funny ones at Jessalyn's wedding but I'll let her post those if she wants. :-) Hahahahahah Naughty naughty!! I love this thread!! my favorite is the Redneck wedding lol...I cant wait to add to this thread!!

Congrats and Welcome!

Yes please share your daughters photos with us! That would be great!!

Thats good news! I was going to be upfront and tell them I wouldnt like to work with Denise, but Im glad your experience has been much better. I have done a lot of research and it is so hard to find any information regarding peoples experiences with weddings at this resort. Good luck to us all!

thank you so much for sharing! If and when we decide to go I will definitely get more pics to post and stay away from Denise! I think I will have to be straight forward from the start and tell them that though their site is beautiful their reviews on customer service are terrible. Maybe that alone will remind them that they are there to service us! Hopefully it works out in the end for you!

What was the name of the wedding coordinator?

Any pictures from a real wedding

Please! What is the name of the wedding coordinator you are working with!! I am about to give my deposit and reading your review has me second guessing this resort! It is so hard to find any info regarding this place. By any chance did you take pics from your site inspection visit? And please share the name of the W.C.

I am also considering getting married here just because of the Chapel. It is beautiful. Any pics would be appreciated!!!

I want to have my wedding there in Feb. I would like to know what the weather is like in Feb. Real windy? Also is the really water green??

lovely pictures!

Just read your last message. You know people make mistakes, and some don't realize what they are doing. You have to specifically tell them what it is that they are doing that is hurting you. I think you should really think about this before you make a rash decision that you will regret later. Maybe not decide something like this when u are upset. Speak with her first (open and honest) and then decide =) cheer up....there are plenty female fish in the sea lol

I have a similar relationship with my best friend. She is my only friend. But our relationship is kind of crazy. We dont see each other as often as we should and she only lives 3 minutes away. But when I got engaged I knew that I wanted her to be there (even though we lost touch over time) I still asked her to be there. Even though she wasnt a great friend to me, i figured I knew how I felt, and I felt I wanted her to be there. Regardless of anything that had happened between us. So if she is your friend it should be ok to ask her what the deal was with you being excluded from her wedding. It sounds like you really care about her but are hurt. A friendship is very much like a relationship...a lot of work and communication is needed. You should definitely tell her how you feel and if you want her to be part of your wedding still, i think it is very grown up of you to ask her to be part of your wedding regardless of the fact that she didnt ask you to be in hers.