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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#2641 Lady_Di

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    Posted 27 January 2010 - 11:16 AM

    Quote:
    Originally Posted by jesmcan
    Hi Lisa not at all I am flattered


    So just un update on the Royal I'm sorry but I have to vent

    So I have been trying to cancel my reception and get someone to confirm this for me. It has been over three months that I have been trying to do this. I want something and writing and to make sure that I dont get charged for it. Never heard from Angie ever. Than I got passed on to a woman named Carol Cohen. Not only was she so rude on the phone but she proceeded to tell me that Angie has been so busy and everyone has so much to do since Kimberly quit. I wanted to say if I worked with you I would have quit to.

    Anyways I finally contacted my TA Jill and told her I am going to cancel the entire thing unless I get someone who knows what they are doing. Thank god for Jill she really keeps me sane. Well now I am working with only Zulma who I feel bad got passed all my stuff just because the US office can't do their job. I know she is so busy there, every day there are weddings.

    This is what I wrote to Carol verbatum

    "Hi Carol,

    We just spoke on the phone. See the e-mail below I sent last Wednesday. Also I would like to know if there is someone higher up in your office? I can find out from my Travel Agent but I thought I would check with you first. At this point we are really considering canceling. I would like to speak with someone about this and someone that can help me.

    I understand you guys are very busy and it seems over whelmed. However I am really appalled at the level of customer service. We have 100 plus guests coming and I am no longer confident that the Royal can meet our needs. There is no excuse for sending six e-mails and leaving four voice mails and still not having anyone get back to me.


    In addition there have been several changes in fees and the rates. I have asked several times to get something in writing to confirm that I am locked in. I have never received a contract or anything in writing."


    Do you guys know she had the nerve to pass my e-mail onto Zulma and said this (I am copying and pasting this), "can someone take this over. we have answered 1000 questions and they are still coming and she is now not happy with our not answering fast enough.pls contact her and answer this lot of questions."

    She can't even spell or write correctly - and here are my 1000's of questions lol

    Since we are changing to the Free wedding would the only charge be the $10 per person for real guests for the cocktail hour?
    How many food choices are included in the cocktail hour and does the $10 per person also include open bar?
    What is the price for kids for the cocktail hour?
    How long does a legal ceremony last?
    We have our own photographer and before it was $100 fee for him. Do we still have to pay this fee to have him at the resort for just the ceremony and cocktail hour?
    What level room do we need to stay in for 5 night or more in order to have the judge included for our ceremony?
    Right after the cocktail hour we will be going next door to Kool Beach Club with all our guests for our reception. Since we are already paying for the mariachi band can we have them walk with us over to our reception location?
    After we put a deposit and made our selections last July we still have never received a contract or anything in writing from your office.
    Now that we have 100% solidified our plans I would really appreciate it if I could get all this in writing from your office and a formal contract.

    Ok so maybe it was a lot of questions but 1,000's and isn't this what your job is?? I'm so sorry ladies to vent like this but I just had to. I don't even know what to do anymore. At this point I wish that we did not have people booked at this resort including ourselves because I would have never stayed

    And now reading the latest review of a wedding there about the issues with the prices. Who wants to deal with that on their wedding week? Let me tell you I don't.

    On a postive note I am getting my dress this weekend :) sorry again to vent like this but thank god for you ladies. Thanks for listening and all your support.
    Oh man, is it so hard to keep up with the customers? I am sorry that you have to deal with this. This is totally unnecessary!! I hope Zulma can provide you answers and you will be able to cancel your reception. I would like to know some of those answers. Would you mind posting the answers if you ever get them?

    #2642 Lady_Di

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      Posted 27 January 2010 - 11:30 AM

      double post

      #2643 JenniferSS

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        Posted 27 January 2010 - 12:37 PM

        Just wanted to note that Playacar Palace is a beachfront resort- however it has very little beach due to erosion.

        Also the issue has not been the resort -it is the WC's in Michigan. They are completely overwhelmed and are looking to hire two new coordinators to assist.


        Quote:
        Originally Posted by RaychelRae
        I've been stalking this thread for awhile now, and I have to say, between the outrageous and unstable fluctuations in prices (ie: outside vendor fee going WAY up) and the inconsistent communication between you ladies and the resort, I think I'm going to book my rooms elsewhere. It sounds like it's been a great place for the ladies that have made it work, but also sounds like you kinda have to go through planning hell to reach the end product.

        I have recently spoke with my WC (not from the Royal or Gran Porto) and she gave me a couple other places to look at, after expressing my concern regarding the Royal. At this point in time I'm thinking I'm going to go with Playacar Palace. It's not right on the beach, however it is right off of 5th ave and I think I'm going to get a great deal. If we book 25 rooms we get unlimited private functions (welcome dinner, rehearsal dinner, reception, cocktail, etc.) AND 7 nights free for the bride and groom. That in itself is enough to hook me! A reception alone at the Gran was looking to be about $1,500 for us, even if all our guests are staying there!


        #2644 jamk32179

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          Posted 27 January 2010 - 12:49 PM

          Quote:
          Originally Posted by jesmcan
          We saw two weddings on the beach during our site visit. Unfortunetly they do nope rope it off. I just want to be honest with you if you don't want on lookers in your pictures the beach is not for you. Not only was there a sea of on lookers but we even saw topless people who turned their beach chairs in to watch the wedding. I don't know if this is typical its just what we saw when we were there. The beach was a complete mob scene. Your best bet would be to maybe get married at sunset. When we were there in November by 5 to 6 the beach was totally empty.
          I was down there for a wedding last year and they had a ton of lookers and they got married around 3:30-4. For the most part people were respectful and didn't get too close, but there were a few people that were walking down the beach by the water behind the ceremony. Kind of annoying.
          September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom

          #2645 RaychelRae

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            Posted 27 January 2010 - 01:00 PM

            Quote:
            Originally Posted by TA Jennifer
            Just wanted to note that Playacar Palace is a beachfront resort- however it has very little beach due to erosion.

            Also the issue has not been the resort -it is the WC's in Michigan. They are completely overwhelmed and are looking to hire two new coordinators to assist.
            That's right, I knew about the erosion, I guess I just misspoke. So then are the wc's in michigan through the resort or are they an independant business? Like if I were to book rooms directly through the resort, would I bypass some of these communication errors?Sorry for the ignorance, this is new to me and I've read this whole thread but I think I may have missed this part!

            #2646 jamk32179

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              Posted 27 January 2010 - 01:03 PM

              Adding myself:
              Hello Ladies - I thought it might be time to update the wedding date list. I think this is the latest list we created. If you aren't on here, just add yourself! If you have any changes just go ahead and make them.

              daphrenee - October 23, 2009
              traceyfranzel - October 24, 2009
              dcheung1111 - November 7, 2009
              meli122 – November 7, 2009
              olsontco - November 22, 2009
              jaxsebridetobe – December 2, 2009

              allison&kevin – January 8, 2010
              loanmao - January 16, 2010
              Playa2009 - February 5, 2010
              diana&steve0304 - April 3, 2010
              kimmy44 - April 21, 2010
              jcooper79 - April 22, 2010
              aerazo - April 23, 2010
              kimmy44 - April 28, 2010
              AprilandRyan - May 1, 2010
              jennie.lewis - May 7, 2010
              SDbeachgirl - May 7, 2010
              Lexibride - May 15, 2010
              tutti1299 - May 15, 2010
              boolo318 - May 28, 2010
              Denisema00 - May 29, 2010
              Lady_Di - May 29, 2010
              candicemarie - June 5, 2010
              kenlyn8984 - June 10, 2010
              ~Stephanie~ - June 11, 2010
              super19 - June 21, 2010
              cinny726 - June 2010
              Pattie - June 2010
              jamk32179(Jen)- September 18,2010
              smckinney22 - October 9, 2010
              Shirley_Ken - October 28, 2010
              bmlynch - November 6, 2010
              jesmcan - November 12, 2010
              Trinas79 - November 2010

              pineapplebride - *maybe* April 2011
              vlynnw - May 6, 2011


              stevensfiance - 2010 -Royal, Cancun
              September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom

              #2647 becks1581

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                Posted 27 January 2010 - 01:23 PM

                Quote:
                Originally Posted by RaychelRae
                That's right, I knew about the erosion, I guess I just misspoke. So then are the wc's in michigan through the resort or are they an independant business? Like if I were to book rooms directly through the resort, would I bypass some of these communication errors?Sorry for the ignorance, this is new to me and I've read this whole thread but I think I may have missed this part!
                Raychel,
                The WCs in Michigan are the initial contact for booking your wedding at the Royal. Since you (usually) don't get passed on to the coordinator at the resort until pretty close to your wedding date, the US coordinators remain the contact when you have a question re: pricing, schedules, etc. As you have read, service from the coordinators has been pretty poor. I have not heard anything negative about how brides are treated from the wedding staff in Mexico.
                If you're just booking rooms at the resort, you won't need to go through the WCs. This can be done directly through you or your TA and the resort or tour operator.
                Does that help at all?

                #2648 jennieestelle

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                  Posted 27 January 2010 - 01:37 PM

                  My wedding is next Saturday at The Royal. I know the wc in Michigan have been very busy with all of the new changes of employees, but I still have many questions that have not been answered. Also I have not been contacted by my actual wc at The Royal, ugh. I am trying to not worry and just hope that once I am down there that everything will be taken care of. I would love to know if any past Royal brides just figured out all the last minute details once arriving at The Royal. When reading everyones reviews of weddings at The Royal, it sounds like they meet with the wc when they arrive and figure out the details. I would love any advice from past brides. Thanks!

                  #2649 super19

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                    Posted 27 January 2010 - 02:34 PM

                    Quote:
                    Originally Posted by jennieestelle
                    My wedding is next Saturday at The Royal. I know the wc in Michigan have been very busy with all of the new changes of employees, but I still have many questions that have not been answered. Also I have not been contacted by my actual wc at The Royal, ugh. I am trying to not worry and just hope that once I am down there that everything will be taken care of. I would love to know if any past Royal brides just figured out all the last minute details once arriving at The Royal. When reading everyones reviews of weddings at The Royal, it sounds like they meet with the wc when they arrive and figure out the details. I would love any advice from past brides. Thanks!
                    Hang in there and do try not to worry. Like you said, all reports from past brides state that once you get there the WC's are great and will handle everything you need. Your wedding is going to be great. I would try to continue to reach out and get a hold of a WC at the resort before you leave but I've also heard they can take care of everything once you arrive.

                    Any past brides that can chime in here?

                    #2650 bridetobe1515

                    bridetobe1515
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                      Posted 27 January 2010 - 02:38 PM

                      Quote:
                      Originally Posted by jennieestelle
                      My wedding is next Saturday at The Royal. I know the wc in Michigan have been very busy with all of the new changes of employees, but I still have many questions that have not been answered. Also I have not been contacted by my actual wc at The Royal, ugh. I am trying to not worry and just hope that once I am down there that everything will be taken care of. I would love to know if any past Royal brides just figured out all the last minute details once arriving at The Royal. When reading everyones reviews of weddings at The Royal, it sounds like they meet with the wc when they arrive and figure out the details. I would love any advice from past brides. Thanks!
                      If I were you I would call the hotel ASAP! I think the WC at the resort is capable of handling everythign when you get down there from what I read, but you should at least have contact with them so they know you are coming! Call the resort and ask for the wedding department or Zulma. I did that and they were more than happy to help me. Seeing that your wedding is NEXT SATURDAY I can't imagine they would be upset about you calling. I wouldn't wait much longer on the WC's in Michigan or wherever they are. They seem to be a little flustered.




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