@TAPreety The free credits are an Air Transat promotion (not from the hotel) and the exact wording in our contract is:
"Every 15th adult passenger booked under the group will earn a complimentary passenger (16th adult passenger free). Complimentary passengers are a monetary refund given after final payment has been received for the entire group, based and earned on least expensive adult double occupancy package, excluding taxes, connectors and surcharges. Up to a maximum of 4 complimentary passengers can be earned on the group. Passengers booked outside the
group, with the hotel direct, or land only will not count towards the complimentary passengers."
I guess what I'm looking for from you or @TADarci
is confirmation of whether TA commissions are ever excluded from the refund amount when the refund is based on the air + hotel base pricing (minus taxes and fees) - i.e. say she gets $150 for every guest that I book, is my refund reduced by $150 for every 15th passenger? I'm guessing this might be the case, but don't want to accuse my TA until I hear this is a possibility and I also want to know if there's any recourse.
I'm in the same boat - I used the refund money I was expecting to help pay for my Vancouver passengers who were charged a lot more than the Ontario trips. Why was your refund reduced? If I remember correctly you were well over the # needed for the 4 passenger refund. I'm sorry you're going through this too
Edited by krystalball, 15 March 2016 - 02:37 PM.