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Air Transat Refund Amount - Help!

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#21 krystalball

  • Jr. Member
  • 227 posts
  • Wedding Date:April 9, 2016
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationToronto, Canada

Posted 15 March 2016 - 02:36 PM

@TAPreety The free credits are an Air Transat promotion (not from the hotel) and the exact wording in our contract is: 


"Every 15th adult passenger booked under the group will earn a complimentary passenger (16th adult passenger free). Complimentary passengers are a monetary refund given after final payment has been received for the entire group, based and earned on least expensive adult double occupancy package, excluding taxes, connectors and surcharges. Up to a maximum of 4 complimentary passengers can be earned on the group. Passengers booked outside the

group, with the hotel direct, or land only will not count towards the complimentary passengers."
I guess what I'm looking for from you or @TADarci is confirmation of whether TA commissions are ever excluded from the refund amount when the refund is based on the air + hotel base pricing (minus taxes and fees) - i.e. say she gets $150 for every guest that I book, is my refund reduced by $150 for every 15th passenger? I'm guessing this might be the case, but don't want to accuse my TA until I hear this is a possibility and I also want to know if there's any recourse.
@nkavanaugh I'm in the same boat - I used the refund money I was expecting to help pay for my Vancouver passengers who were charged a lot more than the Ontario trips. Why was your refund reduced? If I remember correctly you were well over the # needed for the 4 passenger refund. I'm sorry you're going through this too  :(

Edited by krystalball, 15 March 2016 - 02:37 PM.


#22 nkavanaugh

  • Newbie
  • 86 posts
  • Wedding Date:May 3, 2016
  • Wedding Location:Grand Sirenis Rivera Maya
  • LocationOntario

Posted 15 March 2016 - 03:53 PM

@krystalball Transat is now coming back saying the maximum is three? I swear they are a bit crazy. I'm so unorganized but I have been digging around for my contract to make sure that is actually what its states because I feel like I have only ever heard four. So frustrating and not a good way to start off the journey with them!



#23 vancouverpetunia

  • Member
  • 670 posts
  • Wedding Date:April 7, 2016
  • Wedding Location:Now Sapphire, Riviera Maya, Mexico
  • LocationVancouver, Canada

Posted 15 March 2016 - 08:39 PM

My sister is a lawyer and I had her go through the contract I got from my TA that I was told was from Transat (but it had the TA's letterhead, not Transat, so I'm not sure where it originated). She said it was the most poorly written contract she'd ever seen (although she is not a contract lawyer)!

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