So according to our contract with Air Transat, we were to be refunded the cost of one trip (less fees and surcharges) for every 15 adults travelling for 7 days as part of our wedding group. We have 33 adults booked, so will be getting the base cost of 2 trips returned to us.
According to our contract, the base price of our trip was $1,089 plus fees of $386 ($1,475 in total). When I check our trip online right now, it also shows a similar base price (fluctuating daily) with a constant $386 in fees and surcharges broken out. Air Transat has told me that they will be refunding me $1,510 for two trips instead of the $2,178 I believe I am owed ($1,089 x 2), and my TA has said that the difference is just additional fees and surcharges (i.e. we get back $755 per trip, meaning only half the cost of the trip is for flight and accommodations).
Has anyone run into this issue with Air Transat? I thought by Ontario and/or Canadian law they had to disclose all fees separately from the base price, but I can't seem to find that regulation when I google it. I've asked my TA to request an itemized breakdown of the cost of the trip to prove their math, but apparently Air Transat isn't willing to do that.
Can any of the Canadian TA's chime in on the rules for breaking out additional fees from the base price? @TAPreety @TADarci
Hoping someone here can help me get my additional $668 owed to me....