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Newbie - Getting married October 2013 in Moon Palace Grand, Cancun


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#31 Dondon84

Dondon84
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    Posted 17 July 2012 - 02:32 AM

    Hi Sam, Congratulations on a confirmed wedding date and time :D In our wedding pack it said the same about the date not being 100% but when we asked about it they said it mainly to do with bad weather being forecast for that day and if it was the case, we would either get the day before or after our confirmed date. We don't have a time, we were told this will be arranged when we meet with the wedding coordinator the day after we arrive at the hotel The only list of extras we recieved from the moonpalace was the photography and videography packs. What other extras have you got prices for? And what are the things mentioned about what your entitled to? Is it the same as whats mentioned on the moon palace website? Sorry, lots of questions!! Thanks Donna

    #32 Charmaine1988

    Charmaine1988
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    • 9 posts

      Posted 18 July 2012 - 10:34 AM

      Hi, we booked with Thomas cook (in scotland)in April and we got our wedding package through about 6-8weeks later but we still have no conformation dates, we fly out sept 23rd 2013 , I've tried emailing several times to the moon palace and had no reply i even phoned direct n got put on hold lol, thomas cook have been a night mare working with, they could not give me an email address or nothing, ppl I have read got there dates straight away and don't understand wits going on, I know it's a year away but want to know everything is sorted.

      #33 Charmaine1988

      Charmaine1988
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      • 9 posts

        Posted 18 July 2012 - 10:37 AM

        Hi, we booked with Thomas cook (in scotland)in April and we got our wedding package through about 6-8weeks later but we still have no conformation dates, we fly out sept 23rd 2013 , I've tried emailing several times to the moon palace and had no reply i even phoned direct n got put on hold lol, thomas cook have been a night mare working with, they could not give me an email address or nothing, ppl I have read got there dates straight away and don't understand wits going on, I know it's a year away but want to know everything is sorted.

        #34 Charmaine1988

        Charmaine1988
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        • 9 posts

          Posted 18 July 2012 - 10:42 AM

          Hi, we booked with Thomas cook (in scotland)in April and we got our wedding package through about 6-8weeks later but we still have no conformation dates, we fly out sept 23rd 2013 , I've tried emailing several times to the moon palace and had no reply i even phoned direct n got put on hold lol, thomas cook have been a night mare working with, they could not give me an email address or nothing, ppl I have read got there dates straight away and don't understand wits going on, I know it's a year away but want to know everything is sorted.

          #35 Ladystardust

          Ladystardust
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          • 79 posts

            Posted 18 July 2012 - 02:59 PM

            Hi charmaine,, you must be so frustrated. Have you filled out a form which should have been sent to the moon palace??? Try emailing weddings@thomascook.com and see if you can get any joy through here, I emailed a few times to chase up but they confirmed my date via email and then sent out my pack xxx Did ou book through an agent or via Internet??? Xx

            #36 Ladystardust

            Ladystardust
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            • 79 posts

              Posted 18 July 2012 - 02:59 PM

              Hi charmaine,, you must be so frustrated. Have you filled out a form which should have been sent to the moon palace??? Try emailing weddings@thomascook.com and see if you can get any joy through here, I emailed a few times to chase up but they confirmed my date via email and then sent out my pack xxx Did ou book through an agent or via Internet??? Xx

              #37 Charmaine1988

              Charmaine1988
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              • 9 posts

                Posted 21 July 2012 - 04:52 AM

                Hey I got hold of the wedding manager in the moon palace lol and they confirmed my date for me thank god lol, they now said a wedding planner will get in touch within 30 days, over the moon now that's that sorted, I booked with Thomas cook in store, I got my pack from them 9weeks after I had booked. But that's it now yehaaa lol

                #38 Juan Navarro

                Juan Navarro

                  Insiders

                • Insiders
                • 42 posts

                  Posted 21 July 2012 - 09:03 AM

                  Hi girls!

                  Congratulations on your upcoming wedding!

                  You have chosen a very nice resort for your big day, it has different

                  locations to have beautiful pictures. I am sending you a link where

                  you will be able to see some of the lasts shoots I have performed there.

                  Happy planning!

                  http://www.juanphoto...bmit-top=search

                  Juan Navarro

                  www.juanphotos.com


                  I invite you to look at my work in my website :www.juanphotos.com
                  Visit my blog to see pictures of my latest weddings:www.juanphotos.com/blog

                  #39 CharleneFerrell

                  CharleneFerrell
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                  • 37 posts

                    Posted 24 July 2012 - 08:09 AM

                    Hey all, We're flying out from Glasgow to cancun on 23rd September also but on the Thomson flight & have our wedding date confirmed for Friday 27th September 2013 :) we booked with Hayes & Jarvis (Thomson Specislist) and we got out date confirmed within 2 weeks & got our wedding pack thru very soon after! So far we have 16 guests staying for 14 nights...does anyone have a direct contact or more info they could send me as I just have the extras we can add on. Love to know more info re actual ceremony locations, group benefits, what we can spend $credits on etc... We're so excited!! Ps my email addy is charleneferrell@live.co.uk I am a travel agent too so I'll let you all know as much info as poss if I find out stuff :) Charlene xxx

                    #40 CharleneFerrell

                    CharleneFerrell
                    • Newbie
                    • 37 posts

                      Posted 24 July 2012 - 08:10 AM

                      Hey all, We're flying out from Glasgow to cancun on 23rd September also but on the Thomson flight & have our wedding date confirmed for Friday 27th September 2013 :) we booked with Hayes & Jarvis (Thomson Specislist) and we got out date confirmed within 2 weeks & got our wedding pack thru very soon after! So far we have 16 guests staying for 14 nights...does anyone have a direct contact or more info they could send me as I just have the extras we can add on. Love to know more info re actual ceremony locations, group benefits, what we can spend $credits on etc... We're so excited!! Ps my email addy is charleneferrell@live.co.uk I am a travel agent too so I'll let you all know as much info as poss if I find out stuff :) Charlene xxx




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