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Dondon84

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  1. Hi I would make sure that anything discussed through emai, phone calls ect is also written in your contract and broken down. Even how you are going to pay! We were told that we could pay cash in resort when we arrive but then a few days before we were due to leave we had an email asking for a deposit of 100% of the total invoice to secure all our bookings (photographer, psav, all wedding extras ect..)!! After a few emails back and forth they agreed that we could still do this even though we were told that this would be fine from the start! If you are taking any decorations like favor boxes ect, I wouldn't tell them until you meet with your onsite wedding coordinator in resort. Otherwise they may charge you set up fees. Our wedding coordinator just took all our decorative bits, chair sashes, favor boxes, table crystals, ribbon for the cake and said she will sort it on the day. A fee wasn't even mentioned Hope this helps Any questions just ask xx Good luck, your wedding day will be amazing. I want to do it all over again and I've only been married 3 weeks! :-) Donna x
  2. Hi, If you send me your email address I can forward you the psav prices and packages. I can't seem to upload it on here by normal message! Donna x
  3. Hi, Our wedding day was amazing :-) We got married at 4pm Tucan gazebo, 11th October 2013 We had our cocktail hour at the Tucan garden and dinner and reception on the Tucan terrace. All perfect :-) The horse and carriage is a must!! We had the mariachi band during the cocktail hour to keep guests busy while we had photos on the beach ect.. They were fantastic and very funny. Even played requests!! Weather was perfect, food was great, we didn't have to do anything but turn up!! Valeria was brilliant, we met with her the day after we arrived at the hotel. We went through the emails I had been sending our off site wedding coordinator (Brenda) and it was very easy. Valeria made us both feel very relaxed about the whole process, she was amazing. We took decorations eg.. Wedding favors, chair sashes, scatter crystals ect. . And Valeria set them up perfectly at no extra cost!! Extra fees weren't even discussed!! Valeria was at all 3 of our private dinners that we had set up and made sure everything was ok before she left. On the wedding day she stayed with us through the ceremony, cocktail hour, dinner and our reception. I can't recommend her enough, Valeria was brilliant We had PSAV for our audio package and dance floor. All was set up before the ceremony (4pm) very polite and would highly recommend We had Ocean photo studio for our photography and videography. They were great, so friendly. Did all the shots we asked for and so much more. Again I would highly recommend I will post pics soon xx
  4. Hi, Our wedding day was amazing :-) We got married at 4pm Tucan gazebo, 11th October 2013 We had our cocktail hour at the Tucan garden and dinner and reception on the Tucan terrace. All perfect :-) The horse and carriage is a must!! We had the mariachi band during the cocktail hour to keep guests busy while we had photos on the beach ect.. They were fantastic and very funny. Even played requests!! Weather was perfect, food was great, we didn't have to do anything but turn up!! Valeria was brilliant, we met with her the day after we arrived at the hotel. We went through the emails I had been sending our off site wedding coordinator (Brenda) and it was very easy. Valeria made us both feel very relaxed about the whole process, she was amazing. We took decorations eg.. Wedding favors, chair sashes, scatter crystals ect. . And Valeria set them up perfectly at no extra cost!! Extra fees weren't even discussed!! Valeria was at all 3 of our private dinners that we had set up and made sure everything was ok before she left. On the wedding day she stayed with us through the ceremony, cocktail hour, dinner and our reception. I can't recommend her enough, Valeria was brilliant We had PSAV for our audio package and dance floor. All was set up before the ceremony (4pm) very polite and would highly recommend We had Ocean photo studio for our photography and videography. They were great, so friendly. Did all the shots we asked for and so much more. Again I would highly recommend I will post pics soon xx
  5. Thank you :-) Has anybody had Valeria Vera as their wedding coordinator at Moon Palace? Just been told she will be ours Thanks Donna
  6. Hi, We get married at Moon Palace on 11th October 2013!!!!! Just been told Valeria Vera is our onside wedding coordinator. Has anybody had Valeria before or in contact with her now? Just wondered how she was during the whole process :-) Thanks Donna
  7. hi Karen, I cannot wait now!! Booked it so long ago but it's come round so quickly. Just waiting to hear from an onsite wedding coordinator now. Have you been assigned one yet? X
  8. Congratulations S-H!! I am so pleased you wrote on here, it's hard to get questions answered by the moon palace so to hear your wedding was perfect and the process simple is a huge relief If you don't mind me asking, we are planning to have the ceremony, cocktail hour, dinner in either restaurant or outdoors but would like to have some sort of party/reception after the dinner. Did the wedding coordinator go through any options with you for things to do after the dinner reception?? We have 30 people coming with us now so would like to make the most of the whole day and night for as long as possible as we are not doing anything when we come home (party on the beach or one of the terraces etc.. ) Congratulations again :-) Donna xx
  9. I've clicked the link and its definitely you I sent a message to so that a relief lol Check to see if you have the message from me x
  10. Hi, Yes I wouldn't bother doing it here, it costs the same to droit out there anyway, I thought I'd sent you a message on facebook to add me cos i thought I found you lol! I couldn't add you it just said message you. Looks like i have messaged the wrong Charlene Ferrell lol whoops My profile pic is the same as on here the Eiffel Tower, i only use facebook for wedding gossip lol Donna x
  11. Hi Charlene , We have had our birth certificates stamped (apostile) but we are getting them translated in Mexico. I had an email the other day from thomas cook saying that the new law in Mexico now is that you have to have them translated when you arrive in mexico! Has anyone else had this email? We were going to do this anyway but just wondered if anyone had received the same info?
  12. Hey brides does anyone know what this brochure thing is all about for moon palace dont know a thing about anything from the 3rd party people all help is very appreciated many thanks.
  13. Hi Karen luiza, congratulations we are getting married on the same day :-) xx
  14. Hi, Congratulations everyone, I am an October 2013 bride. We will be getting married on 11th October at the moon palace resort and spa, cancun Happy planning xxxx
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