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#2011 Kal520

Kal520
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    Posted 20 March 2013 - 02:59 AM

    Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes. First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this?? Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct? And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well? I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

    #2012 Kal520

    Kal520
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    • 104 posts

      Posted 20 March 2013 - 03:00 AM

      Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes. First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this?? Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct? And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well? I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

      #2013 shannonmarie

      shannonmarie
      • Member
      • 683 posts
      • Wedding Date:June 14, 2013
      • Wedding Location:Now Jade Rivera Cancun - Pergola
      • LocationCharlotte, North Carolina

      Posted 20 March 2013 - 04:30 AM

      Originally Posted by Kal520 

      Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes.
      First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this??
      Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct?
      And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well?
      I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

      Ugh! I'm sorry, I would be super frustrated too! 

       

      I am not sure about the chairs, I'm using the regular chairs but I'm confused what you mean by paying double or paying a $40 set-up fee. I have heard about a set up fee to set up the supplies you bring, but what do you mean by double? You have to pay for the chairs for ceremony AND reception? I was under the impression they just transfer them from the ceremony to the reception?

       

      We are having a DJ in place of the live music for 2 hours. We are paying $350 for each additional hour. 

       

      I was also told that the speakers are included for the ceremony in the Divine Package as well. I wasn't told anything being included in the reception. I wonder if that was a typo?

       

      Well, I suppose I didn't answer any of your questions! I just realized I asked you even more questions! Sorry ;)


      62 guest booked, plus Bride and Groom!


      #2014 khunt29

      khunt29
      • Jr. Member
      • 351 posts

        Posted 20 March 2013 - 04:52 AM

        Originally Posted by Kal520 

        Pilar finally got back to me, a month later! And then barely answered half my questions so I need to email her again with follow up questions, I am going crazy. Also, wanted to compare notes.
        First the upgraded chairs, she is saying 11% tax per each plus if we don't want to pay double (ridiculous) we will have to pay a 40$ tip/set-up fee. Did anyone else hear this??
        Also the dj, I want to swap out live music for a dj, this should be an even trade if I use the dj for 2 hours correct?
        And lastly the speakers set up, I asked her about speakers for ceremony and she said "the divine package includes speakers for reception" and that's it! So my question wasn't even answered...did anyone end up having to pay for the speakers for the ceremony as well?
        I am just in a bad mood this morning after waiting so long to hear back, not have my questions answered and then be nickel and dimed way more than I expected.

        Hey There,


        I don't know about the chair pricing, as we stuck with the banquet chairs & covers- we're trying to skimp whereever we can!

         

        About the music:
        We traded out the live music for the DJ- 2 hours of service.  So we're using an ipad for the ceremony (AND paying $150 + tax fee)- yep they charge you for that.    We're using the ipad for the first hour of the reception (for dinner, 7-8pm), then the DJ is coming at 8, staying until 10pm.  I couldn't believe they are charging us for the sound system for the ceremony, but we've gone back and forth numerous times with Pilar, and our agent has as well, and no luck. I've attached my invoice here below- this is after we cut back on so much stuff that we didn't want to, but we really couldn't afford all the extras we wanted :(

         



        #2015 berniebags

        berniebags
        • Newbie
        • 11 posts

          Posted 20 March 2013 - 04:55 AM

          Jen, That really sucks. Are you using the resort photographer? My wedding is the 19th.
           



          #2016 shannonmarie

          shannonmarie
          • Member
          • 683 posts
          • Wedding Date:June 14, 2013
          • Wedding Location:Now Jade Rivera Cancun - Pergola
          • LocationCharlotte, North Carolina

          Posted 20 March 2013 - 05:15 AM

          Well Dang! I can't find an email from Pilar stating that the sound system is included for the ceremony! Dang! Maybe I read it on here and just got confused! Ugh! Oh well, guess we'll have to add another $150+ tax onto the bill :(


          62 guest booked, plus Bride and Groom!


          #2017 khunt29

          khunt29
          • Jr. Member
          • 351 posts

            Posted 20 March 2013 - 05:21 AM

            Originally Posted by shannonmarie 

            Well Dang! I can't find an email from Pilar stating that the sound system is included for the ceremony! Dang! Maybe I read it on here and just got confused! Ugh! Oh well, guess we'll have to add another $150+ tax onto the bill :(

            Hey Shannon,

             

            She told us that it is included for one event only- the ceremony and reception being two separate events :(  We tried, believe me.  I asked her why we couldn't reserve the sound system at 4pm and return it at 8pm (for "one" event" but she said no, because it would involve set-up at two separate locations. Boo...



            #2018 khunt29

            khunt29
            • Jr. Member
            • 351 posts

              Posted 20 March 2013 - 05:26 AM

              I have a question about the vegetarian menu.  I have it already, but emailed Pilar to ask if those people also get their own soup and appetizer and dessert, or if they just get to choose a different entree.  Her response was

              FIND ATTACHED HTE VEGETARIAN  OPTIONS  YUO CAN SELECT THEIR MENU

               

              Does that mean the entire menu or just the entree?



              #2019 shannonmarie

              shannonmarie
              • Member
              • 683 posts
              • Wedding Date:June 14, 2013
              • Wedding Location:Now Jade Rivera Cancun - Pergola
              • LocationCharlotte, North Carolina

              Posted 20 March 2013 - 05:34 AM

              Originally Posted by khunt29 

              I have a question about the vegetarian menu.  I have it already, but emailed Pilar to ask if those people also get their own soup and appetizer and dessert, or if they just get to choose a different entree.  Her response was

              FIND ATTACHED HTE VEGETARIAN  OPTIONS  YUO CAN SELECT THEIR MENU

               

              Does that mean the entire menu or just the entree?

              Hmmmm, her responses are so unclear! It sounds to me like she is saying the entire menu.


              62 guest booked, plus Bride and Groom!


              #2020 shannonmarie

              shannonmarie
              • Member
              • 683 posts
              • Wedding Date:June 14, 2013
              • Wedding Location:Now Jade Rivera Cancun - Pergola
              • LocationCharlotte, North Carolina

              Posted 20 March 2013 - 05:35 AM

              Originally Posted by khunt29 

              Hey Shannon,

               

              She told us that it is included for one event only- the ceremony and reception being two separate events :(  We tried, believe me.  I asked her why we couldn't reserve the sound system at 4pm and return it at 8pm (for "one" event" but she said no, because it would involve set-up at two separate locations. Boo...

              Oh, so if we only need it for the ceremony, that means it is included?


              62 guest booked, plus Bride and Groom!





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