As someone that not only got married at Dreams but also books many weddings there a year, I thought I would chime in (see bolded text below).
I hope this doesn't offend you but I think it is really important to keep things in perspective and manage expectations.
Dreams Los Cabos does amazing weddings and have really
Yes. $95 per person staying off resort. I have to say that I am finding that Dreams doesn't work with you at all or make ANY exceptions on these items. I have been pretty upset by the way I am treated- like just another number to them. Little care or concern is shown during planning. this is not true. There are probably about 800 guests staying at Dreams at any given time. How many guests do you have at your wedding? 40, 50, 60? It is a pretty small fraction. Other than your guests there are 700+ guests not part of your wedding that Dreams has to make happy as well. When those guests booked their vacation, they had certain expectations of the level of service, amount of pool chairs, etc. that would be available to them. If Dreams did not have a day pass fee and just let anyone on the resort it would really diminish the experience of other guests. Lines would be longer, service slower, less resources to go around.
Our package included a 1 hour music trio and come to find out if we don't want to use the trio-because we wanted a spanish guitarist we pick- they won't credit us the $350 for anything else- even though we are spending a lot of money on extra people and have about 35 guests staying at the resort as well as spending our entire honeymoon there. I guess that means nothing. Then you have to also use the in house photographer or guess what- again no credit from package! It is one of the reason why people choose NOT to do packages and instead go a la carte with the wedding. I didn't choose a wedding package because I wanted to choose my own vendors.
Same thing with the cake. We wanted a professional cake- and if we since we aren't using the cake in the package- it's our loss- no credit or we have to use it at another event. So we spent money on the ultimate wedding package and at leat $500 has gone down the drain. We have to have an extra cake we don't even want. Too bad for us. same thing as above
It's really sad. Nobody there seems to care. I am concerned about how this is going to turn out and how we and our guests will be treated when we get there. When I express concern or ask to escalate any issue - I get no response. Dreams has one of the most flexible wedding departments of all the big resorts BUT you get what you pay for. when you chose a package, it came with certain amenities in the package. There was no guarantee that you would be able to swap our one amenity for another. Dreams Los Cabos does many weddings a year and has really high reviews so I would not worry about being mistreated. You might want to manage your expectations a bit. Have you signed up for the webinar. That might help. Sometimes it really is easier to ask questions and hear answers 'live' rather in email which can be misconstrued. Also, are you working with a travel agency? I know when my brides have issues, we can usually get the resort to answer us pretty promptly.
Good luck to everyone. It hasn't been a fun experience and much more stress than I ever anticipated.