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OFFICIAL Gran Bahia Principe Riviera Maya Thread


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#1271 TATrisha

TATrisha

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  • Wedding Date:April 11, 2008
  • Wedding Location:Gran Bahia Principle Akumal
  • LocationWisconsin

Posted 12 November 2015 - 09:14 AM

Hi all! Nikita here!!
I need to get onto this page and learn some things! Basically we WERE getting married at the grand Sirenis but cut a long story short we have now changed to the luxury Bahia principe akumal!
we fly out 14th of April 2016 and get married on the 21st at 1pm ( only time available) but I won't stress much over that.
anyway we need to send back our wedding wishes? How did you send them back? Fill them in scan them and email them back?
also we are having the private cocktail party! ( requested it )
We have the unforgettable legal package. So excited!
anyone else here at this time?
What's the best resturant? Have not decided on that yet.
Also is the ceremony allowed to be in English? Thanks for help xx


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Welcome Nikita!

 

I got married on April 11th and it was amazing.  Perfect weather and a great reception afterwards!  You'll love it!

 

Typically you will fill out the form and email it back to them.  It'll take awhile (typically) to hear back though, so be prepared for that.

 

The restaurants are all really good!  We love morning breakfast at the Dolce Vita and dinners at Arlequin.

 

Over at Tulum, we loved Gran Tortuga and Don Pablo.  Both are amazing!

 

At Coba I prefer Le Gourmet

 

The legal ceremony will be done in Spanish, but it'll be translated in English.

 

Best wishes!


@Monikab The meat swords are amazing!  MMM!  So good.  And they have always been very accommodating with vegetarian options as well, however I'm a meat girl so I've never tried them :)


~Trisha~

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#1272 Maggietron

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  • 294 posts
  • Wedding Date:November 11, 2015

Posted 16 November 2015 - 08:47 PM

So I got married on Wed at the Akumal site, and stayed at the Coba resort, and to be honest, I will never go back to that resort again. The wedding itself was lovely, but the customer service was absolutely terrible. 

 

We were not given any sort of VIP treatment at checkin, in fact we never got the welcome cocktail that I saw other guests getting, they never explained anything to us or told us that one of the snack bars was closed, they pretty much just gave us our key and sent us on our way. My Brother in law inexplicably got stuff addressed to me in his envelope. My in laws weren't given gold bracelets until day 5 and my parents never got them. For some reason they put rose petals in my sister's room one night. We had no robes in our room, two guests had no mini fridge, and one had no tv. One of our guests didn't even have a room, they somehow managed to lose one reservation from our group booking. My father and sister were given one king bed, while my aunt and uncle on the same booking were given two doubles. The dehumidifier we requested when we booked wasn't there. Then the public relations manager assured us it would be there the next day, then the concierge assured us that it would be there the day after that. It finally arrived the night before the wedding after my third visit to the front desk to speak to a woman who was terrified of me at that point because... I had just spent two days crying at the front desk because the wedding site looked terrible and no one would do anything about it. The resort told me that the Akumal site's new arch looked just like Tulum, so I assumed that it would look like Tulum's. The latest pictures from @Tlseege confirmed that, so I figured we were good. EXCEPT that at some point in the past year they painted it white. Badly. And they did not do any upkeep on it, so there were barnacles of some sort growing all over it, and the white paint was wearing off to reveal the brown paint underneath. It looked like it was ten years old, not less than a year. And no one would listen to me. The wedding coordinator insisted that I was just confused, it had never been brown and had always looked like that. The front desk wouldn't let me speak to a manager who had any actual authority and kept passing me around to people with no authority to do anything. I kept hearing "that isn't my department, I don't even know what you're talking about".

 

After two days of fighting with the resort I finally got the wedding coordinator to look at the pictures we had taken and told her that we needed to find a way to fix it or cover it up or something and she got the Akumal hotel manager to paint it, which was all I had been asking for for two days. I didn't care if it was brown or white, but somewhere in between was not an option. 

 

The wedding itself went wonderfully under the newly painted structure, and the cocktail reception at the Jacuzzi pool was fantastic, but the service at Le Gourmet was ridiculous. I confirmed with the manager and the server that the best woman was allergic to mango when we sat down and would need a different dessert. And they served her the mango dessert. I pointed it out again and they took it away and just didn't give her anything. Classy. And then the cake. Oh, the cake. The massive freaking cake that could have served 200 people. No idea why they charged me for a second tier and then brought me a 20" round cake, but whatever. Except that they dropped the cake topper face down in the cake, then just stood it back up and hoped no one would notice that where the cake topper should be, there was a white blob of icing that was roughly the shape of two people? My man of honour took care of that one, they were apparently just going to leave it but he made the manager wipe it off. 

 

Remember that dehumidifier we requested? Well, it flooded our room twice. The first time was in the morning and we just called the front desk and went out and when we came back everything was cleaned up. The second time we didn't notice until we got back to the room at 11:30pm. No one answered at the front desk so we walked down there and told them that our room was flooded and they told us that they couldn't do anything about it. We asked how could the resort not have anyone working nights that could use a mop and she spoke to the manager, who said they would send someone to clean it up. Except that he didn't. And they didn't bother telling us no one was coming. So we sat up until 1am waiting for someone to come mop up our flooded room and no one ever came, and no one ever answered the phone at the front desk. So while the wedding itself was lovely, I will never go to another Bahia Principe resort because their customer service is terrible and they will repeatedly lie to you to make you go away.



#1273 Kaitari

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    Posted 17 November 2015 - 12:19 AM

    ^^

    #1274 calgarybride2015

    calgarybride2015
    • Sr. Member
    • 4,506 posts
    • Wedding Date:January 21, 2015
    • Wedding Location:Grand Sirenis Riviera Maya
    • LocationCalgary, AB

    Posted 17 November 2015 - 08:13 AM

    Ohhh hugs @Maggietron

    I am at a loss for words, but I wanted to give you a hug and some support.

    I am glad you can see the pros of the lovely wedding, but I feel your pain on the rest of your stay.

    It sounds like it was an upwards battle and one that justifies your feelings 100%.

    I hope you can move past it and just remember you married the love of your life and at the end of the day, that is all that matters...

     

    Congrats!


    -Kim

    Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

     

    Planning Thread - http://www.bestdesti...s-riviera-maya/

     

    Wedding Pictures http://www.bestdesti...ra-maya/page-36

     

    Wedding Review http://www.bestdesti...31#entry1885600

     

     


    #1275 Maggietron

    Maggietron
    • Jr. Member
    • 294 posts
    • Wedding Date:November 11, 2015

    Posted 17 November 2015 - 07:24 PM

    Thanks, @calgarybride2015. The wedding day itself was lovely and our families are still raving about how great the wedding was.

    #1276 Monikab

    Monikab
    • Newbie
    • 17 posts
    • Wedding Date:April 15, 2016
    • Wedding Location:Tulum beach

    Posted 18 November 2015 - 04:24 PM

    So I got an email from them today stating the judge fee is $750 extra and minister fee is over $500 extra... I didn't expect this! Is this true? I'm from canada so in US $ s that's a lot!

    #1277 Monikab

    Monikab
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    • 17 posts
    • Wedding Date:April 15, 2016
    • Wedding Location:Tulum beach

    Posted 25 November 2015 - 04:29 PM

    So I got an email from them today stating the judge fee is $750 extra and minister fee is over $500 extra... I didn't expect this! Is this true? I'm from canada so in US $ s that's a lot! Please let me know. Cheers
     


    #1278 emigrayson

    emigrayson
    • Newbie
    • 20 posts
    • Wedding Date:March 5, 2016
    • Wedding Location:Grand Bahia Principe Tulum

    Posted 02 December 2015 - 11:12 AM

     

    So I got an email from them today stating the judge fee is $750 extra and minister fee is over $500 extra... I didn't expect this! Is this true? I'm from canada so in US $ s that's a lot! Please let me know. Cheers
     

     

     

    I'm also from Canada and we have a JP do our legal ceremony at home and our wedding in Mexico is symbolic, over $1500 cheaper and they can say the exact same things during a symbolic ceremony, you can even sign papers in front of everyone if you don't want anyone to know. Just an option!



    #1279 ErikalL

    ErikalL
    • Newbie
    • 8 posts
    • Wedding Date:December 23, 2015
    • Wedding Location:Grand Bahia Principe Rivera Maya

    Posted 15 December 2015 - 09:58 AM

    I'm getting married December 23rd! And I was wondering who do we tip like the wedding coordinator obviously and how much?

    Thanks!

    #1280 Maggietron

    Maggietron
    • Jr. Member
    • 294 posts
    • Wedding Date:November 11, 2015

    Posted 28 December 2015 - 02:09 PM

    I'm also from Canada and we have a JP do our legal ceremony at home and our wedding in Mexico is symbolic, over $1500 cheaper and they can say the exact same things during a symbolic ceremony, you can even sign papers in front of everyone if you don't want anyone to know. Just an option!

     

     

    If you do this, bring your own certificate! They don't supply them for the symbolic ceremony and didn't let us know until the day before we left!


    I'm getting married December 23rd! And I was wondering who do we tip like the wedding coordinator obviously and how much?

    Thanks!

     

    We did $10/hour as the basis for our tips. so it worked out to like $30 for the bartenders and dj, and $50-80 for the coordinator, I'm not sure exactly as my in laws took care of it.






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