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Horrible Communication

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#1 aholen

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    Posted 13 May 2011 - 05:11 PM


    Ok, so I’ve been trying to keep my cool, but I’m getting SUPER frustrated with our Moon Palace wedding coordinator. It has now been THREE WEEKS since I contacted her, and despite follow up emails, phone calls placed by my TA, follow-ups through their own employees to her, I have still heard NOTHING.  We are under a month from the big day.


    I can’t book our group excursions, and I’ve heard that they all fill up super fast. I can’t buy linens as no one will tell me their table sizes, and they chard FOUR TIMES the purchase price to rent them!!


    I can’t find the contact number for their onsite Kodak department who do the videography to get information and decide if I want to use them or an outside vendor or nothing at all.


    I keep hearing how they’re totally awesome while you’re there, but at this point, I am not pacified by this news AT ALL.


    I really really really don’t understand why they even bother telling you that their wedding coordinators will contact you 3 months prior to your wedding when they are totally unresponsive anyway. It would be so much nicer if they just told you that everything would be taken care of when you’re there and never bothered contacting you in the first place.


    I am generally a super mellow person, but it's no wonder I was in urgent care on Wednesday due to mind-numbingly painful heartburn. I don’t know how I’m ever going to be able to be nice to our wedding  coordinator when we meet her face to face. Furthermore, now I’m worried that my attempts to chase her down will piss her off and lead to her being as useless on site as she is via email.






    Ok. Now I feel better. Thanks for listening. J

    #2 JQLong

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    • 336 posts

      Posted 13 May 2011 - 08:30 PM

      Awwww.  It will be o.k. The hard thing to remember is they often have other weddings that they are coordinating.  I know you don't want to hear that but trust me, they will contact you.  I'm sure it is frustrating but try to be patient.  Give her a deadline to call, then if she doesn't, contact the manager/owner of the resort.  I'm sure the last thing they want is unhappy guests. 


      It will be o.k.  Try to relax.....This is the most important day in your life I'm sure so you want it to be right.






      (I may need the same advice next year!)


      Keep us posted!

      So Amazing......July 4, 2012!!!!!!

      #3 Terpgurl

      • Jr. Member
      • 164 posts

        Posted 15 May 2011 - 06:13 AM

        Aholen, I am on the same boat as you and my wedding is exactly 2 weeks from today and I leave in 10 days. I also have Kalena. So if you have any specific questions I can help you with, let me know. I haven't heard from Kalena too since mid April but for some reason I am pretty calm. I feel like by the time I get there she will have everything handled and I'll be fine. Wishful thinking right?

        I have been working with Kodak and the new contact person for them is Lupita and she's been so great and really responsive.


        For the group tours, you cannot book that ahead of time. They told me that you have to wait to arrive and then go straight to the tours counter to book bc otherwise it would not be fair to book ahead since we are using the promotion dollars. The only thing you can book ahead is your hair/makeup for your bridal party with the vacation dollars.


        As for the tables. the round are 72 inches. I am not sure about the rectangle sice I didn't opt for any but if you are working with Deco, I am sure they can help you with that.


        Hope you're feeling better. When I come back, I'll give you full details!

        May 29th, 2011
        Moon Palace Golf & Spa Resort

        #4 Jamaica2012

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        • 176 posts

          Posted 16 May 2011 - 06:12 AM

          I can see how you would be super frustrated! I probably would be too! 

           Try to relax though, stressing about it will not help and it seems that it will put you in the hospital! :-(


          4.27.2012 @ Iberostar Rose Hall Beach ~ Montego Bay

          #5 mochamakes3

          • Sr. Member
          • 1,917 posts

            Posted 16 May 2011 - 07:09 AM

            "It's okay, deep breath, it will all work out, deep breath, they know what they are doing." That was how I made it through the MP planning. I think the only reason they contact you 3 months in advance is to ensure they can fill out the paperwork properly. Just try to confirm where you want to hold your ceremony and any reserved or private events.


            You will be there in June, which is not very busy so don't worry too much about booking tours. You can't do any of that in advance unless you are paying out of your own pocket. Do send an email to the salon requesting all your appointments. Those are a little more difficult to book.


            Here is Lupita's email for smile market: wedding2@palaceresortsweddingphotos.com


            We got the wedding video, so I can send you the youtube link if you want to watch it. It's very basic, but all we wanted since we had our own photographers from home. You may want to find out how much it is to add any special speeches or dances.


            If you want any other answers or support, send me a PM.

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