Jump to content
Sign in to follow this  

Horrible Communication

Recommended Posts


Ok, so Iâ€ve been trying to keep my cool, but Iâ€m getting SUPER frustrated with our Moon Palace wedding coordinator. It has now been THREE WEEKS since I contacted her, and despite follow up emails, phone calls placed by my TA, follow-ups through their own employees to her, I have still heard NOTHING.  We are under a month from the big day.


I canâ€t book our group excursions, and Iâ€ve heard that they all fill up super fast. I canâ€t buy linens as no one will tell me their table sizes, and they chard FOUR TIMES the purchase price to rent them!!


I canâ€t find the contact number for their onsite Kodak department who do the videography to get information and decide if I want to use them or an outside vendor or nothing at all.


I keep hearing how theyâ€re totally awesome while youâ€re there, but at this point, I am not pacified by this news AT ALL.


I really really really donâ€t understand why they even bother telling you that their wedding coordinators will contact you 3 months prior to your wedding when they are totally unresponsive anyway. It would be so much nicer if they just told you that everything would be taken care of when youâ€re there and never bothered contacting you in the first place.


I am generally a super mellow person, but it's no wonder I was in urgent care on Wednesday due to mind-numbingly painful heartburn. I donâ€t know how Iâ€m ever going to be able to be nice to our wedding  coordinator when we meet her face to face. Furthermore, now Iâ€m worried that my attempts to chase her down will piss her off and lead to her being as useless on site as she is via email.




BangHead.gif  mad.gif  thatswck.gif  mad2.gif


Ok. Now I feel better. Thanks for listening. J

Share this post

Link to post
Share on other sites

Awwww.  It will be o.k. The hard thing to remember is they often have other weddings that they are coordinating.  I know you don't want to hear that but trust me, they will contact you.  I'm sure it is frustrating but try to be patient.  Give her a deadline to call, then if she doesn't, contact the manager/owner of the resort.  I'm sure the last thing they want is unhappy guests. 


It will be o.k.  Try to relax.....This is the most important day in your life I'm sure so you want it to be right.






(I may need the same advice next year!)


Keep us posted!

Share this post

Link to post
Share on other sites

Aholen, I am on the same boat as you and my wedding is exactly 2 weeks from today and I leave in 10 days. I also have Kalena. So if you have any specific questions I can help you with, let me know. I haven't heard from Kalena too since mid April but for some reason I am pretty calm. I feel like by the time I get there she will have everything handled and I'll be fine. Wishful thinking right?

I have been working with Kodak and the new contact person for them is Lupita and she's been so great and really responsive.


For the group tours, you cannot book that ahead of time. They told me that you have to wait to arrive and then go straight to the tours counter to book bc otherwise it would not be fair to book ahead since we are using the promotion dollars. The only thing you can book ahead is your hair/makeup for your bridal party with the vacation dollars.


As for the tables. the round are 72 inches. I am not sure about the rectangle sice I didn't opt for any but if you are working with Deco, I am sure they can help you with that.


Hope you're feeling better. When I come back, I'll give you full details!

Share this post

Link to post
Share on other sites

I can see how you would be super frustrated! I probably would be too! 

 Try to relax though, stressing about it will not help and it seems that it will put you in the hospital! :-(


Share this post

Link to post
Share on other sites

"It's okay, deep breath, it will all work out, deep breath, they know what they are doing." That was how I made it through the MP planning. I think the only reason they contact you 3 months in advance is to ensure they can fill out the paperwork properly. Just try to confirm where you want to hold your ceremony and any reserved or private events.


You will be there in June, which is not very busy so don't worry too much about booking tours. You can't do any of that in advance unless you are paying out of your own pocket. Do send an email to the salon requesting all your appointments. Those are a little more difficult to book.


Here is Lupita's email for smile market: wedding2@palaceresortsweddingphotos.com


We got the wedding video, so I can send you the youtube link if you want to watch it. It's very basic, but all we wanted since we had our own photographers from home. You may want to find out how much it is to add any special speeches or dances.


If you want any other answers or support, send me a PM.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Best Destination Wedding Sponsors

    Facebook Pinterest Google+ Twitter
  • Posts

    • I know it is really tough job to get everything at best cost. I would like to suggest to contact local wedding planner or decorators to get the quotes. It will take some time but by comparing different quotes you will get the best package.
    • If you want to enjoy your wedding then go for a dance floor. It is a precious moment of your life and you should enjoy it.
    • As you have said it is going to be a beach wedding so I would recommend a combination of Calla Lily and Daffodil. You can also use Calla lily or Daffodil individually. Both the flowers have different colors so it will easily attract anyone.
    • Hello, we're butterfly farmers and pleased to be bringing eco-friendly butterfly releases back to destination weddings in Jamaica. Videos of our releases can be found here: https://youtu.be/LIzidGsR89o One love,   Nadine   Fruit Hill Butterfly Farm fruithillbutterflies.com 
    • I’m a wedding planner/organizer by profession. Truth be told, I don’t have that much experience in the industry but I’m doing the best I can. We will be working on a wedding next month with a foreign couple. I’m usually the one who handles everything on behalf of the bride during the day so I need some tips and advice on how to handle brides from foreign countries. Do they need special accommodations? What are the kinds of services they are used to when under pressure? What kind of snacks should I offer them during breaks or when they’re hungry? Thanks so much in advance.
  • Topics