Resort Wedding Coordinators!!! Is Email really the best way to communicate?!
Posted 08 February 2010 - 04:05 PM
The resort was referred to me by my TA with destinationweddings.com.
I understand they are extremely busy, but the on-site coordinator told me she does not have time to talk to me on the phone to answer my questions. She prefers sending emails. Majority of my communication has been via email...however every now and then I would like personal contact. Also because she did not directly answer some of my questions via email.
Am I being impatient or unreasonable? Is this typical with planning DW, do most resorts prefer email versus phone?
My wedding is July 30 I sent close to 200 invitations and am in tears now!!!
I am also at the point I want to cancel everything and go with another resort!!!
If there is anyone out there that can help me transition my guest and get better service I sincerely appreciate any help at this moment.
Posted 08 February 2010 - 04:14 PM
Posted 08 February 2010 - 04:20 PM
I kinda figured that and was trying to be patient. I'm not sure if I'm having a bad planning day or what and I just can't stop crying!
I found out that after sending out close to 200 invitations that my TA changed her number and didn't tell me until I asked her. That's pretty easy to recover because I am going to find another TA and send a postcard to all the guest originally invited.
Thanks for letting me cry on your shoulders.
Posted 08 February 2010 - 05:10 PM
Posted 08 February 2010 - 05:20 PM
Posted 08 February 2010 - 05:30 PM
I don't know about you, but even in my own job, I prefer email so I have a trail and something to look back on if I need to.
It may also have to do with their comfort of speaking English. Perhaps they prefer emails so they can understand it better. And you don't want someone not understanding what you're saying!!
In your emails, definitely number each question and if it's truly an urgent matter write URGENT in your subject line. When I was stressing about booking flights and confirming the availability of a wedding date, I did this and it worked fabulously. **But for the sake of yourself and future brides, DON'T over use it, or it will obv become ineffective.
I think because of the volume they're dealing with, they don't even want to talk to the bride until they are closer to the wedding date. I know to you, it seems like it's right around the corner, but to them there are SO many other weddings happening from now until then.
Hang in there and good luck!
Posted 08 February 2010 - 07:45 PM
They are dealing with a ton of brides and don't consider themselves your personal wedding planner. That's why there are destination wedding planners out there in your own country. They will deal with your resort and you can call and chat with them as long as you want. If phone communication is necessary for you, you should consider hiring one.
I believe this forum offers this service as well.
Posted 21 February 2010 - 12:28 AM
I never had to put one down.
like everyone said, just take a deep breath and try not worry to much, it'll all come together and we'll all be looking and your pretty wedding pictures!!
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