Jump to content
Sign in to follow this  

Recommended Posts

Hi Moon Palace Bride! That's great, I believe my ceremony is at 5 p.m. at the Tucan Gazebo. How about yours? My WC is Claudia Martinez. Thanks for the info. I did respond to Claudia - how do incentives like the cocktail hour, etc. come in to play if Moon Palace has nothing to do with the contract? I have a feeling you are right, I think when it comes down to it MP will accomodate us I just do not want to have to get stuck paying for rooms not booked. Right now we have 14 rooms booked, but should have 16 with the other 2 rooms I was talking about they will not honor.. I believe I have the other couple possible bookings as well so I guess I will wait and see. I will definitely be firm with MP it's still 20 rooms booking for my wedding giving them business you know?

 

So excited we'll have to chat more about plans, etc. I feel like I still have so much to do!

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by avery12 View Post
Hi everyone. I am getting married on April 23, 2010 and was wondering if anyone else was getting the run around regarding your "group contract". Initially I was under the impression that the contract was with the resort considering that their web site states that the free cocktail hour, reception, etc. was only valid with a group contract. Well I was wrong. My travel agent is now telling me that the only rooms that count towards my group contract are one's that booked with my travel agent Liberty Travel at their specific office. Not other locations in other cities? For example, a friend of mine didn't think anything and I was never told so she went to a Liberty Travel near her house and booked. My TA is telling me those 2 rooms do not count towards my 20 room contract. It's BS. Than to make matters worse I figured ok well I will go right to the source, I emailed my WC and asked her about it, if they would honor any rooms booked towards my contract considering a room is a room, and money is money and her response was that I have to talk to my TA, she handles my travel accomodations... Like as if MP has nothing to do with the group contracts?? Help!!!


This was my frustration for weeks !!! I posted about it a few weeks about. I even lapsed my wedding contract because I couldn't get a straight answer! MP says that the group contract PLUS bonuses is arranged by the TA and the TA says it's MP. When my group contract was devised there was no mention on it about my inclusions. When I asked my travel agent her response was " they haven't updated their website since 2007 so I'm chking to see what they are currently offering " WTFrig !!! I was miffed to say the least . After hearing this I called Palace Resorts directly. (But before that the tour operator had intervened to try to resolve it). Although MP said they couldn't provide anything to me in writing , as long as you have a group contract that meets the booking requirements, you are eligible to receive the promotion. The long and short of it is , is whoever booked your travel , is responsible for your group contract. Hope this helps.....

Share this post


Link to post
Share on other sites

Thanks Indy Chic. That definitely helps, thanks! This whole group contract needs to be better explained to people when booking! I like you, was not told about anything. Only that to get the free incentives you needed to have the group contract. So I said sure. I think like MoonPalaceBride said the MP will more than likely accomodate us no matter what to keep us happy it's just frustrating because there's a lot of money involved. Thanks so much for the information, I am starting to calm down a little now :)

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by asbarret View Post
I've thought about this too as i thought my wedding was going to be at 1:00. I would go for option 1, and definitely do the private function at night. You could stretch out the picture taking as long as you can, then everyone could go to the beach bar and have cocktails til private function....?? Sorry I dont have any better ideas
Hi, trickly one... I would have the private function at night too. I have been to a wedding abroad before and this time gap is quite useful to pop back to the room, freshen up apply some lippy or deo, change out of your shoes. It also allows some time for you to relax and have a chat to the bride/groom and other guests. With the weddings i've been to back home there is about an hour gap but the groom and bride are off taking photos and you hardly have any time to compliment the bride/decorations etc. People will find their own entertainment at a bar so I wouldnt worry.bunny_4.gif

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by avery12 View Post
Hi Moon Palace Bride! That's great, I believe my ceremony is at 5 p.m. at the Tucan Gazebo. How about yours? My WC is Claudia Martinez. Thanks for the info. I did respond to Claudia - how do incentives like the cocktail hour, etc. come in to play if Moon Palace has nothing to do with the contract? I have a feeling you are right, I think when it comes down to it MP will accomodate us I just do not want to have to get stuck paying for rooms not booked. Right now we have 14 rooms booked, but should have 16 with the other 2 rooms I was talking about they will not honor.. I believe I have the other couple possible bookings as well so I guess I will wait and see. I will definitely be firm with MP it's still 20 rooms booking for my wedding giving them business you know?

So excited we'll have to chat more about plans, etc. I feel like I still have so much to do!
Hi MP Bride and Avery.. .I am getting married on the 23rd too!! How exciting that we all share the same date. My ceremony is at 4 pm on the beach.

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by moonpalacebride View Post
Hi Avery,

First off, we're date buddies! What time are is your ceremony?

Who's your WC? My FI's parents are Palace members, so we did all our booking through them. We were planning on only having family and everyone booked that way, but a few friends have decided to come and I found an online place to book them through. Once I mentioned this to my WC, she told me she'd honour it as a group booking regardless if we actually did the group booking or not.

Be firm about it with your WC and I think they'll honour the rooms.
Hi Avery and Moon Palace Bride, I am a date twin as well. I am getting married at the Moon Palace at 4 pm on the beach!! How are you ladies coming along with the plans?

Share this post


Link to post
Share on other sites

Yay! I'm at 3pm on the beach! My plans are pretty much done for the wedding, as we're having a small group come and we're not doing a real reception down there. We'll be having the ceremony, doing pics, and then probably hanging in the lounge with an appy or 2 before dinner. Not sure where dinner will be yet, but afterwards we'll head back to my FI's dad's presidential suite for a few more cocktails before going dancing at the disco on site.

 

My main planning is going into the darn AHR! So much work! I'm a DYI queen so this site is keeping me busy and full of ideas!

 

Hey Avery, Claudia is in Miami, and you'll be getting another WC who's on-site soon. I'd recommend asking Claudia to provide that info to you now so you can start communicating directly with your on-site WC. Some gals have had issues with this, but I have Claudia Fonseca and she's been extremely easy to communicate with.

 

FutureMrsFoulton has had problems with hers, and I believe her name is Kelena? Can't exactly remember.

 

How about you two, planning going well??

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by avery12 View Post
Hi everyone. I am getting married on April 23, 2010 and was wondering if anyone else was getting the run around regarding your "group contract". Initially I was under the impression that the contract was with the resort considering that their web site states that the free cocktail hour, reception, etc. was only valid with a group contract. Well I was wrong. My travel agent is now telling me that the only rooms that count towards my group contract are one's that booked with my travel agent Liberty Travel at their specific office. Not other locations in other cities? For example, a friend of mine didn't think anything and I was never told so she went to a Liberty Travel near her house and booked. My TA is telling me those 2 rooms do not count towards my 20 room contract. It's BS. Than to make matters worse I figured ok well I will go right to the source, I emailed my WC and asked her about it, if they would honor any rooms booked towards my contract considering a room is a room, and money is money and her response was that I have to talk to my TA, she handles my travel accomodations... Like as if MP has nothing to do with the group contracts?? Help!!!
Not to burst your bubble but if you read your contract Moon Palace doesn't have to honor the cocktail hour or reception because you didn't book directly through the moon palace. I have 30+ people attending the moon palace many for a week at this point they aren't honoring it.

Share this post


Link to post
Share on other sites

Hi NJ Hunnie - so cool! And you are from NJ too! We'll have to all make sure to meet up at some point. We are staying Monday to Monday.. How about you guys??

Share this post


Link to post
Share on other sites
Quote:
Originally Posted by CristiandJamie View Post
Since your friend got married at Moon Palace, have you tried to talk with her to see how her experience was. Also did she work with another coordinator? I know you might have already tried this but have you contact the main office to voice your concern? Maybe they can assign you to another onsite coordinator that is more attentive since they should have more than one. Good luck and I hope everything works out for you!
I started with Angelica and after 2 weeks and still no email I contacted Claudia Martinez and expressed my discontent so she re assigned me Kalena. Kalena is now in contact with me and answering my questions in a 2- 5 days!
I hope everyone else has better experiences.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  


  • Best Destination Wedding Sponsors



    Facebook Pinterest Google+ Twitter
  • Posts

    • Another option is to find an app that allows for group talk. This Wedding Party App looks pretty neat. https://apracticalwedding.com/wedding-party-app/ 
    • Hi Everyone, So, I was cleaning out my closet and realized that I never sold off my extra wedding OOT bag stuff from our wonderful DW.   46 Daily Spanish for Dummies 30 Pool colored OOT fabric bags - approximately 13in x 13in. They lay flat.  I used them for our wedding and they were perfect for everything we needed to fit in each bag. There’s a slight shade variation in the group; I’m guessing some were cut from a different bolt of fabric.  They are also a little wrinkled from storage and will probably be wrinkled from shipping. I have three additional ones, but they somehow got something on them (likely toddler related). If needed, I can try to wash it out and send those as well. 
    • I’m getting married in six months to my foreign girlfriend. I was advised by a friend that one of the things I need to do before saying I do is to get a prenuptial agreement. Basically it’s supposed to protect my assets and properties in case my relationship with my future wife goes down the drain. I don’t know though if this is an acceptable practice when marrying Kiev ladies. I don’t want to do it if it would be insulting on her end. I need advice on this. Please help me.
    • So we are currently looking for an all inclusive resort for the wedding. We have 60 guests and found all the Dreams resorts as options and all of them gave us a quote and discounted price since it’s off season etc. Resorts in Punta Canta gave us a reasonable price, Dominicus gave us a really good deal then La Romana Resort and Spa gave us their regular price and so hard to negotiate. Will someone tell us how special is this resort that they won’t give us a good discount when all my guests are staying in their resort for 5-8 days. We are bringing $$$ in their resort and not give us a discount?  What is so special with this resort?  Can somebody recommend a beautiful resort? 
    • Hello Everyone, Share your favorite wedding venues. And also give me a Solution. I choose Wedding Venues in mobile al the Anne-marie cottage.
  • Topics

×