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*frustrated* and wishing I'd used a TA...


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#1 Brenda&Jeff09

Brenda&Jeff09
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    Posted 03 August 2009 - 03:50 PM

    Sorry if I'm venting... but I'm really frustrated with this whole travel issue. We're getting married in Dec in Cozumel, and we have people coming from several different states, and many wanting to go on different dates, etc... so we decided not to use a TA or group rates and just let everyone do whatever they they wanted on their own (we both have very opinionated families, so it seemed better just to say - you're on your own - book whatever you want). So we booked our own trip through the internet (Travelocity) and some of our family & friends booked the same flights, etc...

    Two weeks ago I got an email from Travelocity that I needed to call them about my flights... that turned into 3 different phone calls, each of them an hour long, and ended in me cancelling our package for the 2 of us and rebooking through a completely different site & airline, at a rate of $200 more per person. My mother, my aunt, and 2 of my attendants all had the same email from Travelocity, and all 4 of them got different stories from Travelocity when they called. Two of them are still booked and praying the "plan" they were given works out... and two of them cancelled the trip & rebooked like I did.

    After trying to relax for the past week and forget that mess... I get an email from Travelocity this morning about my future in-law's flights... my honey booked their packages for them, so we are now getting the email saying there's a problem... so I call them to find out what's happened, and find myself in the middle of yet another ridiculous situation with Travelocity, and they're not even my own flights!! I am trying so hard to take care of this for my future family, rather than pulling them all into it... but I'm tired of arguing with travel people!!! There's just no way to satisfy all of our opinionated family members... I DON'T WANT TO BE DEALING WITH THIS!!! I have enough to do with my DIY invitations, OOT bags, and everything else!

    UGH. Sorry for venting... how do the rest of you get through the stress of transportation issues

    http://tickers.Ticke....2315/event.png


    22 booked... we're ready to go!!!

    #2 jenninjamaica

    jenninjamaica
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      Posted 03 August 2009 - 04:06 PM

      Sorry to hear about you bad experience Brenda&Jeff. Traveling with a group can be a hassel. Good thing you were able to rebook with someone else. Your best bet is to do the same thing for your in-laws and then you will be able to forget about it for sure. Good luck, hope the rest of your planning is smooth sailing!
      *~*JENN*~*

      #3 jenniebey

      jenniebey
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        Posted 03 August 2009 - 04:14 PM

        I'm so sorry to hear about that. Hopefully you'll be able to resolve everything. On the bright side, I guess it's better to find out now and be able to deal with it than having this come up a week or two before the wedding.

        Good luck! :)

        #4 Christy335

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          Posted 03 August 2009 - 04:57 PM

          What is the problem that Travelocity is having with your trip? Is it a cancelled flight or a changed flight time (or something else all together? If you ask to speak directly to the manager on duty, you may be able to express your frustration and see if he/she can work it out for you. I hate speaking with people on phone banks, because they don't get paid very well, so they tend not to care too much about doing their job correctly or about giving good customer service. Sometimes managers value their jobs a little bit more at those places and will work harder to solve the problem. Also, if you really wanted to get results, you could tape the conversation (or just tell them you are taping the conversation) and see what a difference that makes in their level of customer service.

          Good luck!

          #5 Ebbie475

          Ebbie475
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            Posted 03 August 2009 - 07:35 PM

            Hi Brenda,
            So sorry to hear about your issues with Travelocity. I'll tell you, I love searching out the best and cheapest rates. I figured this was not the time to do so. And certainly not for so many folks.

            I Went with Sand and Sun Vacations to help me with these plans. I had to send in a retainer, but to me it's worth it not to have to deal with the headaches!

            See if you can go with a TA now? I don't think it would be too late.

            In any case, hang in there girl, it'll all work out!
            Good Luck!

            #6 Brenda&Jeff09

            Brenda&Jeff09
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              Posted 03 August 2009 - 07:37 PM

              Quote:
              Originally Posted by Christy335
              What is the problem that Travelocity is having with your trip? Is it a cancelled flight or a changed flight time (or something else all together? If you ask to speak directly to the manager on duty, you may be able to express your frustration and see if he/she can work it out for you. I hate speaking with people on phone banks, because they don't get paid very well, so they tend not to care too much about doing their job correctly or about giving good customer service. Sometimes managers value their jobs a little bit more at those places and will work harder to solve the problem. Also, if you really wanted to get results, you could tape the conversation (or just tell them you are taping the conversation) and see what a difference that makes in their level of customer service.

              Good luck!
              It's both the airlines and Travelocity... the airlines have changed a flight, which makes the connection not possible now as well... so Travelocity is saying that there are no other possibilities for flights, and we need to fly them into Cancun and have them take the ferry over to Cozumel. The problem I have with Travelocity is that every time one of us talks to them we get a different response... a few weeks ago when we were doing this, they told me there was absolutely no option for the 2 of us and we would have to change dates or cancel... then they told my MOH, who was booked on the same flight, that they would move her and her husband to a different connection... so when she challenged them on that and said that I had just been told that wasn't an option, they said "don't worry about it... we'll just do this" so she demanded to talk to a supervisor, and the supervisor conferenced her in with the actual airline rep, who said the flight that Travelocity was trying to change her to, doesn't exist. I swear Travelocity has no idea what they're doing!
              http://tickers.Ticke....2315/event.png


              22 booked... we're ready to go!!!

              #7 TammyWright

              TammyWright

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              Posted 05 August 2009 - 04:52 PM

              brenda, this sucks that you are having this issue but if you do a google search you will see that it happens more often than you think with internet sites.

              i am always amazed when people chose to use the internet sites for something as important as their wedding...if a problem occurs (and they do happen) who are you going to call? its also weird when we can usually price match...

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