*frustrated* and wishing I'd used a TA...
Posted 03 August 2009 - 03:50 PM
Two weeks ago I got an email from Travelocity that I needed to call them about my flights... that turned into 3 different phone calls, each of them an hour long, and ended in me cancelling our package for the 2 of us and rebooking through a completely different site & airline, at a rate of $200 more per person. My mother, my aunt, and 2 of my attendants all had the same email from Travelocity, and all 4 of them got different stories from Travelocity when they called. Two of them are still booked and praying the "plan" they were given works out... and two of them cancelled the trip & rebooked like I did.
After trying to relax for the past week and forget that mess... I get an email from Travelocity this morning about my future in-law's flights... my honey booked their packages for them, so we are now getting the email saying there's a problem... so I call them to find out what's happened, and find myself in the middle of yet another ridiculous situation with Travelocity, and they're not even my own flights!! I am trying so hard to take care of this for my future family, rather than pulling them all into it... but I'm tired of arguing with travel people!!! There's just no way to satisfy all of our opinionated family members... I DON'T WANT TO BE DEALING WITH THIS!!! I have enough to do with my DIY invitations, OOT bags, and everything else!
UGH. Sorry for venting... how do the rest of you get through the stress of transportation issues
Posted 03 August 2009 - 04:06 PM
Posted 03 August 2009 - 04:14 PM
Posted 03 August 2009 - 04:57 PM
Posted 03 August 2009 - 07:35 PM
So sorry to hear about your issues with Travelocity. I'll tell you, I love searching out the best and cheapest rates. I figured this was not the time to do so. And certainly not for so many folks.
I Went with Sand and Sun Vacations to help me with these plans. I had to send in a retainer, but to me it's worth it not to have to deal with the headaches!
See if you can go with a TA now? I don't think it would be too late.
In any case, hang in there girl, it'll all work out!
Posted 03 August 2009 - 07:37 PM
| Originally Posted by Christy335 |
What is the problem that Travelocity is having with your trip? Is it a cancelled flight or a changed flight time (or something else all together? If you ask to speak directly to the manager on duty, you may be able to express your frustration and see if he/she can work it out for you. I hate speaking with people on phone banks, because they don't get paid very well, so they tend not to care too much about doing their job correctly or about giving good customer service. Sometimes managers value their jobs a little bit more at those places and will work harder to solve the problem. Also, if you really wanted to get results, you could tape the conversation (or just tell them you are taping the conversation) and see what a difference that makes in their level of customer service.
Posted 05 August 2009 - 04:52 PM
i am always amazed when people chose to use the internet sites for something as important as their wedding...if a problem occurs (and they do happen) who are you going to call? its also weird when we can usually price match...
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