1) After sending out invites and getting responses, they informed me that we may have to switch the date/resort because the resort was not willing to budge on prices for the group rates. (After she gave me the OK to get the invitations made).
2) Guests were told the remainder of payments were to be made by April 15th, and then were informed at the beginning of March that the money was due March 22, even though she had posted on our wedding website, and on a receipt that it was due April 15th. When I informed her that two close guests may have to back out because of this sudden change, she explained that she couldn't do anything because the airline wouldnt let her. Then I called the corporate office and suddenly, magically, the date went back to April 15th.
3) Swine flu, passes.... thank God.... a friend calls and tells me our flight times have changed due to condensed flights. He assumed I knew. I call TA and she says this is correct and that as soon as she has the information, she will e-mail it to me (never got it, had to call weeks later to get the info).
4) TA informs me info would be mailed out 30 days prior to trip (had to call to find that out). People leave 24 days from today, and nothing was mailed out, because as she says, she didnt receive airline info until the beginning of last week (had to call her to find this out). People are calling me, wondering why nothing has been sent (people have told me they call and call and e-mail and she does not respond, when I tell her this she says "I must not have gotten the messages")
5) One of my friends had called her 3 times to get a receipt, finally she said she would mail her info, and never did. Then my friend had her father call to get answers, and he demanded to have the information overnighted, only to find that her name was spelled wrong twice on the air vouchers, and only correct on the credit card slip. When I called her manager today (who informs me now that info will be mailed out to guests most likely Wednesday, leaving them less than 20 days to deal with these mistakes) he says that "these mistakes happen with so many people in the group" Well, one of my friends had her name spelled incorrectly and could not get on a flight.... He, like the TA, made like the guests were over-reacting.... and TA called to complain to me any time someone got upset with her.
Now I called her defending my guests, and trying to get answered, and she got kind of weird with me. This company is well known, and we are bringing them a LOT of business with our wedding, and the treatment we have received has been terrible. Do I write a letter to corporate now? Will she try to screw me over? Do I write one when I get home? Many I my close friends have insisted I do something because she has not been a good TA and I have had to harass her for information, and guests thought she was super rude. What do I do
It's not fair that they get all of this business and the whole process has been a nightmare for myself and many of my guests.... and every time something goes wrong I find myself calling her to apologize, when in reality she is not relating ANY of this information to us, and then claiming "I didn't get the messages" and being silent when I told her I had this complaint from many guests... What do I do? Still don't have my info, hopefully will get it by June 8th, so hopefully if they spell our freaking names wrong we can solve in within the 2 weeks before the wedding....Sorry its so long... please help!!!
