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Help Desk - Customer Service

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#1 TammyB

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    Posted 17 April 2007 - 11:00 AM


    This has got to be one of the funniest I've heard of in a long time. I think
    this guy should have been promoted, not fired. This is a true story from
    the WordPerfect Help line which was transcribed from a recording monitoring the
    customer care department. Needless to say, the Help Desk employee was
    fired. However, he is currently suing the WordPerfect organization for "Termination without Cause."
    This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)

    "Rich Hall computer assistance; may I help you?"

    "Yes, well, I'm having trouble with WordPerfect."

    "What sort of trouble?"

    "Well, I was just typing along, and all of a sudden the words went away."

    "Went away?"

    "They disappeared."

    "Hmmm. So what does your screen look like now?"



    "It's a blank; it won' t accept anything when I type."

    "Are you still in WordPerfect, or did you get out?"

    "How do I tell?"

    "Can you see the C: prompt on the screen?"

    "What's a sea-prompt?"

    "Never mind, can you move your cursor around the screen?"

    "There isn't any cursor: I told you, it won't accept anything I type."

    "Does your monitor have a power indicator?"

    "What's a monitor?"

    "It's the thing with the screen on it that looks like a TV. Does it have a
    little light that tells you when it's on?"

    "I don't know."

    "Well, then look on the back of the monitor and find where the power cord
    goes into it. Can you see that?"

    "Yes, I think so."

    "Great. Follow the cord to the plug, and tell me if it's plugged into the

    "Yes, it is."

    "When you were behind the monitor, did you notice that there were two
    plugged into the back of it, not just one?"


    "Well , there are. I need you to look back there again and find the other

    "Okay, here it is."

    "Follow it for me, and tell me if it's plugged securely into the back of
    your computer."

    "I can't reach."

    "Uh huh. Well, can you see if it is?"


    "Even if you maybe put your knee on something and lean way over?"

    "Oh, it's not because I don't have the right angle it's because it's dark."


    "Yes, the office light is off, and the only light I have is coming in from
    the window."

    "Well, turn on the office light then."

    "I can't."

    "No? Why not?"

    "Because there's a power failure."

    "A power....... a power failure?.... Aha, Okay, we've got it licked now. Do
    you still have the boxes and manuals and packing stuff your computer came

    "Well, yes, I keep them in the closet."

    "Good. Go get them, and unplug your system and pack it up just like it was
    when you got it. Then take it back to the store you bought it from."

    "Really? Is it that bad?"

    "Yes, I'm afraid it is."

    "Well, all right then, I suppose. What do I tell them?"

    "Tell them you're too fucking stupid to own a computer."


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      Posted 17 April 2007 - 11:03 AM

      That is cute! I think I would probably tell the person the same thing!
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      #3 LCBride2007


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        Posted 17 April 2007 - 11:03 AM

        Let me tell you - some of the users I work with could have been the person on this call! Thanks for the great laugh!

        #4 CourtneyV

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          Posted 17 April 2007 - 11:31 AM

          lol I just had to send that to Aaron, who use to work for Geek Squad. The stories he'd come home with sometimes were hilarious!
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          #5 Jessica

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            Posted 17 April 2007 - 11:41 AM

            haha. omg. that guy shouldn't be fired, because i would have probably said a lot worse than just that one line. what a moron!

            #6 A10CalGal

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              Posted 17 April 2007 - 07:17 PM

              OMG - that is sooooo great! Sounds like a conversation I've had with one of my boss' ...

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