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KHarrod

HELP!!!! I want to fire my TA

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Quote:
Originally Posted by RORJamaica Bride 050809 View Post
I can sympathize, our TA is terrible also. She recently sent me a list of all the guests, which room they are staying in, dates, and airport. Peoples dates are wrong, names are wrong, airport codes are wrong. She claims their system can't update fast enough. What the heck!!

She sent out a mailing to all of people interested in going to Jamaica, that included prices, etc. She showed us the mailing she was going to send, but it was nothing like what we thought. It looked like a kindergarten project, she cut out pics of the resort and taped them on the front of the paper. Nothing was straight, and words were abbreviated. Everyone was so confused.

The list she recently sent me said one of my guests had left two messages to book flight, why didn't she return their call no one should have to call twice.

she is always on vacation and out of the office. They need a way to communicate when they are out.
At lease she sent you a list of the people that are going, I dont have any of that information. She doesnt tell me who has booked untikl I ask her. It sounds like we have the same TA, LOL. She tried to tell me that we had to pay for the airfare in full instead of putting down a deposit that I saw on the airlines website. It's like Im telling what she is supposed to do and its nerve wrecking. Yes, she 's always out of the office on travel as well.

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My wedding is in St Thomas but we are cruising there with Carnival. We are working directly with a Carnival Personal Vacation Planner who we have worked with in the past as well as a WC in St Thomas. Although our wedding is a little different than you all's, early on we made the decision to work directly with Carnival and we have an awesome PVP who keeps us up to date on all prices changes etc. It almost feels like she doesn't work on commission lol. A few years ago we tried to book a vacay with 2 different TAs who are family friends and decided that their prices were way higher than we could get online etc also like you said they were always vacationing/traveling (sometime together haha). We then found our PVP and feel like we want to do every vacation on Carnival bc we love her so much. I don't ever want to book any vacay with anyone but here. We are even considering cruising for our honeymoon bc we just know how easy it is to book with our PVP and she knows exactly what we want.

 

Back to the topic I'd find a way to fire her w/o paying that $$$. I am so opposed to paying for horrible customer service. The service is sometime more important than the product in my opinion. Good Luck. Sometimes you have to be a bit of a Bridezilla and stay on her to make sure that what you need gets done.

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