HELP!!!! I want to fire my TA
Posted 03 December 2008 - 01:56 PM
Posted 05 December 2008 - 12:57 AM
We had thought about firing her, but we had too many people booked through her already, and it ended up being an impossible task. If you don't have many people booked, you could probably change agents completely without penalty.
If you do have a ton booked (or changing will create financial penalties), I suggest asking to be transferred to another agent at the same agency, or asking to have your booking handled directly by her supervisor. If we'd done that, we probably would have saved a lot of hassles and headaches!
Posted 05 December 2008 - 01:35 AM
Posted 05 December 2008 - 10:51 AM
Posted 09 December 2008 - 11:15 AM
Luckily though, you still have plenty of time.
Best of luck to you!!!!
Posted 18 December 2008 - 02:51 AM
I would have switched TA's but when she started to do a bad job I had deposits paid and a few people had already booked, so i could not really switch at this point. I would have switched TA in the office, but she is the owner/manager of the TA office I went to!!!! And the DW specialist (yeah right)
My advice is to be really picky when picking a TA, definately ask around to find out their reputations, maybe even ask for some prior brides contact info that they have organized a dw wedding for, so that you can really find out what they are like. Having a terrible TA adds so much stress, and tears!!!
Sorry for the rant!!!
Posted 18 December 2008 - 11:45 AM
Posted 18 December 2008 - 01:22 PM
Our TA was amazing at first...until we actually booked! All of my guests have complained that they always had so much trouble reaching her! I have waited well over 3 weeks for a response from her...emailing her a reminder of my q's every week. I understand her FIL & then MIL were sick...then she got sick - but hey...when you run a home based business (and you deal with brides!!) you have to be on top of things no matter what. I did call her on it once & she was good for a few weeks after that - but then it was the same old crap. She was supposed to contact the WC at the resort for me, but after several attempts at trying to reach her to see if she heard anything I just contacted the WC myself & heard back from them in a couple days!!
I decided not to confront her anymore on it...I don't want her to mess anything up! But when it comes time to book my next trip I will NOT be calling her. I will also be sending her an email when I get back explaining my disappointment with her service.
Since you have a lot of time to figure this out I would contact her supervisor...or start shopping around to see if you can get advice from another agent/agency.
Posted 18 December 2008 - 02:24 PM
I too had trouble with a TA. She said she would get back to me with quotes for resorts, it took her almost 3 weeks to do so. When I told her that the prices were too high...she shrugged her shoulders and told me "that's the way it is". I explained that I was not really interested in free weddings and that I wanted it private...she told me that I was being silly and pushed me even harder to go to resorts with free wedding packages. Fortunately, for me...this was before I put any $$$ down. I changed TA's and things have been pretty good...so far.
My suggestion would be this....if your TA is ignoring your phone calls etc, just go right to the agency so that you can't be put off. Also, have you tried talking to her and tell her how you are feeling? I bet if you "hinted" at the fact that you may have to take your business elsewhere, things may change for the better. I agree with all the other brides too...if you aren't happy, speak with the management. The last thing they will want is to lose commission on a group booking OR have you pass along to others the shoddy service they provide. Word of mouth is paramount!
Hope things go better for you! Hang in there.
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