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#1 Tranch

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    Posted 30 September 2008 - 07:24 PM

    Hello everyone. I really need help. Us and all of our guests are already booked for our DW in April 2009. We are all staying at the Akumal section in the resort. I just found out that I can't get married in the gazebo because it is in on the Tulum side of the resort. This is the reason that I choose this resort because I loved the gazebo. Does anyone know if this is true or not? Really don't know what to do now.

    Tracy

    #2 Jen_S

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      Posted 01 October 2008 - 08:00 AM

      I am also getting married on the Akumal section and I do think this is true. When they emailed me locations the gazebo was not a option. Did you call the resort?
      Our Honeymoon In Ireland!!

      #3 Tranch

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        Posted 02 October 2008 - 01:46 AM

        I have called the resort a long time ago but ended hanging up the phone because they didn't understand who I wanted to talk to. The email that I got just after we booked didn't give me an option for the weding location, it only said that wedding location would be assigned after arrival. I am going to try and get a hold of Paloma and see what she says. Hopefuly we can figure this out because it is the main reason I choose this resort.

        #4 Jen_S

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          Posted 02 October 2008 - 07:55 AM

          It is really difficult to get ahold of the WC. Have you considered moving your guests to the Tulum side? I do believe it is cheaper.
          Our Honeymoon In Ireland!!

          #5 Lynz83

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            Posted 04 October 2008 - 01:54 PM

            Hello :)

            I am also getting married at this resort in April of 2009, and I'm staying on the Tulum side. I was told by both Paloma and Jazmin that you must get married on the side where you are staying. I really didn't press the issue though, so they may be able to make an exception for you, it can't hurt to ask! Good luck!

            #6 jennyFTB

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              Posted 05 October 2008 - 01:43 PM

              Unfortunately you are going to have to pick a location on the akumal side...unless you can have everyone moved....you HAVE to have the wedding site at the resport you are staying at and same goes for the dinner.....

              #7 Tranch

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                Posted 05 October 2008 - 11:28 PM

                Is makes me mad because when we booked nothing was ever mentioned about the gazebo being part of the Tulum side and I was never given an option. The only way I have heard of this is through the Forum. Only thing that was in one email said that wedding location would be decided upon arrival. I have my TA lookung into it for us

                #8 TATrisha

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                Posted 06 October 2008 - 07:40 PM

                I wish you luck. All I can say is that I got married at the Akumal side and it was amazing, but there was no way they'd let me get married at the Tulum side. The problem is that they have 2-3 weddings a day per side of the resort, so there is really no way that they can get another wedding in.

                Good luck.

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                #9 Jen_S

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                  Posted 23 October 2008 - 09:26 AM

                  Were you ever able to find out the answer to this?
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                  #10 Tranch

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                    Posted 24 October 2008 - 09:21 PM

                    I called my TA with our concern and she contacted the tour company letting them know that the corrispondance from the resort has been very vauge and this is what has caused the problem. In my the first EMAIL that I sent to the resort (before even booking the trip) I requested a 3pm ceramony at the gazebo, the responce I got was here are the dates and time avalible. That was it, one sentance, nothing stating that we had to stay in the Tulum section of the resort. We wouldn't have even know if it wasn't for this forum.

                    Our TA called us yesterday and said that they would make an exception but we would have to get married at noon, there couldn't be a worse time than that. Ya we could have the gazebo but its in the heat of the day,the reception wouldn't be till 7pm and I only wanted to hire the photographer for 5 hrs so then there's no chance of sunset pictures or having her for part of the reception.

                    We don't even know if we can have the pool reception because they won't get back to us. Who knows it could all ready be booked.

                    Sorry if this goes on and on but I am very frustrated with everything and how they handle things

                    These are the options we are deciding from:
                    1. Canceling everything and paying for everyones non refundable deposits.
                    2. Switching resorts.
                    3. Hirring a wedding coordinator and having our wedding some place else.
                    4. Having the ceramony there and go into playa or cancun for the reception.

                    I am SOOOOOO upset its supposed to be our special day and I just don't know what to do

                    Another silly thing is that they do so many wedding a day and they only have one disco. So then your going to have 3 to 6 brides and there guests having there dance there. Doesn't sound very special to me.




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