I actually found out about having the cocktail hour on the lobby from a bride on this website, and when we got down there and saw the lobby, I had to have it! It was a great resort, I will definitely be back there one day! And the staff, I thought, were absolutely amazing! For our wedding, Anabelle was incredible, we had given her a tip that morning, and after seeing everything that she did for us, we gave her more a few days later when we picked up our sand ceremony. One little thing was my husband was too cheap to get them to do our decorating for the reception, so I arranged for our 3 sisters to do it. They left the cocktail hour 15 minutes early with 4 of their kids in tow to help, and when they got down to the reception, Anabelle had already taken care of the decorations! I had left the bags of decorations on the chairs for my sister, and Anabelle saw them sitting there and got her guys to just take care of it. There wasn't that much, only 3 center pieces, name cards and favors, but I had 24 luminaries that needed to be placed around the reception area, the problem was that we needed to put sand in the bottom to keep them from blowing into the pool (that's where the 4 kids came into play), and Anabelle took care of all of it! She even arranged for me to have my Maid of Honor and Bridesmaids dresses pressed with mine, and they had all three dresses as well as his clothes back in the room by 1130 (wedding was at 2).
I just can't say enough about the resort and staff, in fact, we don't have one single complaint about the entire experience, not about the resort or the staff and facilities for the wedding. I too was very nervous about the wedding set up and making sure everything went as planned, and of course, not one problem!
There was one little hiccup, but it was rectified right away, no questions asked! We had the video that was included in the Ultimate package, so when we went to pick up the video (the day before we left) they had spelled my name wrong (Cristal instead of Crystal) Small typo that could happen to anyone. We brought it back to them, they apologized and said they would fix it ASAP, but unfortunately there wasn't enough time to finish it before we left, but they took our address and said they would mail it to us. That was on April 1st, and it arrived at my house in Calgary today (can't wait to get home from work and see it). So what I am trying to say is that anyone going to this resort, that may be nervous about everything going according to plan, don't be anxious, during your first meeting with your coordinator, she will make sure that everything is done to your satisfaction, and she will do everything she can to make you feel a little more calm! Anabelle even arranged for a birthday cake for my nephew (he turned 14 the day before our wedding) She arranged it to be delivered to my sisters room (who hadn't even checked in yet) with enough plates and cutlery for everyone to have a piece! My nephew said it was the best Birthday cake he has ever had!!! I have put in a lot of detail here, but I wanted to pass on to you all, that they know exactly what they are doing, they will do anything to make you happy and make your day as beautiful as possible! They even delayed our ceremony about 10 minutes because we had very light rain a few minutes before we were supposed to start, and we just waited for it to pass. So that's it, the resort is more amazing then I can describe and as for the wedding, I wouldn't have changed a thing!
Originally Posted by wendvipo
Thanks, I was pretty happy with the way things turned out. Ours was the 31st, looking at your pics, i do remember seeing that wedding set up at the lobby terrace, didn't even know we could have it there. Great resort hey! We loved it and are so sad to be home. I still don't have my pics yet, brought a photographer from Toronto and she is still editing but I will post the link on here when we get them!