Originally Posted by AlmostMrsMcD
Finally heard from my WC last night! Karime sent me an email last night. Just need to confirm the details and provide the guest list. Do any of you guys know how the room nights booked work? We had some people book through a travel agent and others booked online. I'm afraid they won't count our online nights booked which will make me really mad! I mean I'm still bringing business to their resort!
For our group contract we set up a room block, then they created a web link for our guests to go and book. Any guest that books through that link, we get the credits for it. You can get a report from Yesenia, or your Miami contact with a report of who has booked. If they book through a travel agent, you have to add them to your guest list, but their room nights do not count towards the credit system unfortunatley. You can always RE-activate the link, our link is still working and its technically past the book date that Palace allowed us. They just release all of the rooms in your room block to the general public, so for your guests its first come, first serve, BUT they should be able to still book through that link! I would definitly ask what they can do about it, possibly give you half credit for the ones who didnt book through the link? I have gotten what I have asked for, because I preach that I am bringing them guaranteed business and money to their resort by having my wedding there.