So not sure if anyone read Kzade about their wedding issues with Palace's booking issues, but I wanted to post a review I Just read on TripAdvisor of someone else who is also have the same issues with booking and not having things run smoothly with their wedding and had to move resorts mid trip.
TO be honest, this is making me question their change-over, service and everything I have been looking forward hearing all of these negative reviews and experiences. I hope us ladies who have weddings here in the next month or so have a great experience!!
Here is the review:
We traveled March 30 - April 6 with a group of 30 (including children) in 12 rooms for a wedding and weeklong itinerary. Planning started last August through RCI. If as advertised and planned, this would have been perfect for the group and wedding. The Cove has the facilities and location for a spectacular all-inclusive experience. However; NOTHING is as promised. They are a ship without a rudder. There is no management to speak of and the staff that remains is hassled and incompetent as they try to maneuver through what appears to be a major change to Hard Rock that no one fully comprehends.
Our $1500 resort credit was dropped to $500 (not sure where that miscommunication started) so we could not do the included activities on our itinerary, the shuttles to the other hotels (where the wedding ceremony was located) were no longer running and we paid for car rental and taxis for the entire group, the recipricol all-inclusive at Palace hotels does not exist, we paid extra for the wedding, golf, cars, tips, taxis, tours, and double paid in several instances for the family (though no family rooms were available).
On day 5, we were informed that a Jewish Kosher group was moving in and occupying the entire Cove side. The restaurants were closed, the bars closed, and we were forced to pack up and move to the Cancun Beach Resort because the Spa side is adults only! The Cancun Palace is NOT a children-friendly environment - it is a haven for spring break drunken debauchery. Our activities planned for the end of the week are in the Riviera Maya, not Cancun and now we either have to cancel and lose the money for the activity, or pay for transportation down to Playa del Carmen and lose 3 hours travel time. DISASTER. We were not compensated a penny, nor given any incentive to make this major and very inconvenient change.
I am interested to know if any of the prior Cove responses ever came to fruition. We saw this type of ineffective patronization over and over again. e never walked into the lobby without witnessing a disappointed and angry encounter.
To top it all off, I am writing this from our room in Cancun (where we holed up eagerly awaiting our departure and to avoid the throngs of partying minors and clueless adults) nursing the second bout of food poisoning from the poorly run restaurants. Donâ€™t order any seafood at these restaurants. We need a nap, as the first drunk teenager accidentally called our room at 1:30am last night, and the halls echoed with slurred screaming until about 3am.
If you go to Mexico expecting All-Inclusive standards - you will be disappointed. If you go to a Palace Resort expecting Mexican standards - this is normal. If you want Hard Rock, go to Las Vegas - the weather is the same and you can drink the water. If you want real Mexico, avoid Cancun altogether.